2. Service Order Procedures & Tracking
Step One
• Receive notification of the service request.
Step Two
• Schedule service crew to complete service request within 72 hours.
• If a second trip is required for completion, the trip will be scheduled
within 5 days of the original service order.
Step Three
• Service crew will get a signature of completion from an onsite
manager or representative.
Step Four
• Provide the customer with a detailed explanation of the issue, the resolution
and the time and materials needed to complete the repair.

3. Reports and Communication
Communication is vital to an excellent working relationship. We have many
ways and options to provide the communications that you require
Ad Art maintains all job tracking electronically in our database. Electronic
reports are available through our website at projectmanagement.adart.com.
Customers can request a login which gives them access to information about their
display as well as product reference materials, software updates as well as
training tools.
Ad Art also has the ability to work with other customer software systems on
larger projects such as Buzzsaw or Project Tracker. If you have specific needs or
reporting requirements we are eager to assist you however we can.
A sample view of our website: