High percentage of IT project failures and reduced time to capability have forced organizations to adopt agile methods. Waterfall to Agile transformation creates new opportunities and challenges to deliver quality products to customers and partners. This transformation involves devising new quality strategies by enabling change in people mindset, process, and technologies. This speech focuses on employing quality strategies in agile environment for large organizations.

1. Quality Strategies in Agile Transformation
Dr. Kaali Dass, PMP, PhD.
Program Manager
Cisco Systems, Inc.
June 2015
© 2014-2015 Dr. Kaali Dass

2. Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
What Is Quality?

3. What Is Quality: Product or Service
Source: asq.org
Ability to Satisfy
Stated or
Implied Needs
Free of
Deficiencies
Conformance to
requirements
- Philip CrosbyFitness for use
- Joseph Juran

4. Quality is Everywhere: Example Healthcare
Compliance
Performance
Reliability
Operability
UX
Localization
Functional
Security
Maintainability
Adapted from CISQ-TR-2012-01 by OMG & ISO/IEC 25010
Compatibility
Portability

5. IT Project Success: Project Quality
Scope
On-Budget On-Time

6. Cost of Quality
Ref: PMBOK Guide 5th Edition, Adapted from Fig 8-5 Cost of Quality
Cost of
Conformance
Prevention Costs
(Training, Documentation, Tools, etc.)
Appraisal Costs
(Testing, Inspection, etc)
Cost of
Non-Conformance
Internal Failure Costs
(Rework, Scrap)
External Failure Costs
(Liabilities, Warranty, Lost Business)

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Why Agility Now?

8. Change WILL happen by us, with us or to us
... Guillermo Diaz, CIO, Cisco Systems, Inc.
In 10 years over 40% of the Fortune 500 will no longer be here
… Fast Company, April 2011
Competitive Strategy: Porter Model
Source: Michael E. Porter, Competitive Strategy
Ref: Babson Olin School of Business Advertisement, Fast Company April 2011
http://www.socialnomics.net/2012/01/04/39-social-media-statistics-to-start-2012/
Dynamic and
Rapid Changes
Leads to
Fast IT

9. Waterfall
Requirements
Design
Development
Testing
Implementation
Support
Delivery Time: Many Months to Years

10. Agile Manifesto - Values
Individuals and Interactions over process and tools
Working Software over Comprehensive Documentation
Customer Collaboration over Contract Negotiation
Responding to Change over Following a Plan
Reference: http://agilemanifesto.org/

11. Agile
Product Owner + Scrum Master + Scrum Team
Plan and
Commit
Sprint(s)
Demo and
Deliver
Inspect
and Adapt
Incremental
Capability
Continuous
Integration
Delivered in
Weeks
Accept Changes
Learn fast, Learn
often, Improve

13. Total Quality Focus

14. Total Quality Approach
Knowledge Base
• Support Knowledge Base
(Search,
Recommendation,
Ranking)
• Problem / Incident
Management
• SMEs / Expert update to
KB
Planning
• Scope, Arch, and Design
• Expected Quality Levels
• Integrated (Security,
Performance, UX, Language,
etc.)
Post Delivery
• Predictive Analytics
• Track to Release / Track
to Source / CMDB
• Real-time Collaboration
• Auto Ticketing
Delivery
• Automation (Test
Generation / MBT and
Automation, Etc.)
• Emphasis based on Quality
Levels and Factors
• Real-time Analytics

15. Identify Customer Needs: Explicit and Implicit
Utility
EnvironmentFamily
Luxury

16. Functionality
Performance
Resiliency
Supportability
Security
User Experience (Browsers, Devices, Localization, etc.)
Customer Needs: Factors And Levels
1
5
2 3 40 5
3
0
2
1
3
Low High
Note: Adapt this model to suit your organization

17. Testing Approach: Choose Right Type of Testing
Integration TestingUnit Testing
Language Testing
Regression TestingBusiness Acceptance Testing
Reliability Testing System Testing
User Experience TestingExploratory Testing
Smoke Testing Performance Testing
Penetration Testing
Need based

18. Quality Assurance & Quality Control
Measure
Measure Quality Outcomes (Factors and Levels)
Ref:http://asq.org/learn-about-quality/cost-of-quality/overview/overview.html
Focus
Right Balance between Customer Needs, Budget,
and Expected Quality
Prevention
Focus on Quality Planning, Architecture, Design,
Standards, and Technology
Process
Total Quality Management
Awareness and Training
COST

19. Quality Focus in Waterfall Projects
Requirements
Design
Development
Testing
Implementation
Support
 Project Planning focusing on Quality
 Early stages of Quality assessment to
prevent defects
 Architecture and design review
 Model Based Testing
 Quality Checkpoint Gates
 Code Review, Unit Tests
 Focus on Capabilities to increase
reusability
 Measure Quality: Expected vs
Delivered

20. Quality Focus in Agile Projects
 Quality Needs during Product backlog, and
Sprint planning – Focus on Prevention
 Definition of Done to meet expected quality
 Adopt Test Driven Development
 Automated process to identify quality
issues
 Continuous Inspection
 Standardized Platform to include Quality
Checkpoints and Approvals
 Retrospective after every Sprint focusing
on Quality Issues
 Real-time Quality Alerts
 Measure Quality: Expected vs Delivered

21. Quality Focus in Support: After Release
SLA
Management
Request
Management
Incident
Management
Service Desk
/ KM
Change
Management
Release
Management
Problem
Management
Asset
Management
ITSSM
Quality: Post Release
 Track Quality During and
After Release
 Effective Use of ITSSM
Tools to track releases
 Identify root case to
prevent future quality
issues
 Knowledge Management
ITSSM: IT Service Support Management

22. Total Quality: One View
Development Life Cycle
Quality Events
Support
Quality Events
Release
Quality Events
Req, Arch, Design, Dev
Smoke Testing,
Deployment, Env
Log Analysis, SLA Check,
Env, CRs, Dependencies
QA Rules: Pre and Post Quality Factors
Cust omer Ag e nts Sup p ort U ser PMs D e v T eamD e vi ces
Global Quality Dashboard
Continuous
Delivery
Continuous
Delivery
Track Quality: End to End

23. Project Quality
vs
Product Quality
Across
Organization
Your
Business
Group
Your Project
Note: Adapt this to suit your organization

24. Key Takeaways

25. Cisco Confidential 25© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Quality is everyone's responsibility
Dr. W. Edwards Deming
Father of Quality

26. kdass@cisco.com
https://www.linkedin.com/in/kaalidass

27. Cisco Confidential 27© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Thank You