This document discusses the ingredients of effective feedback. It is divided into 6 units on topics such as enhancing influence, optimizing team performance, and understanding personalities. The key points made are: 1) Employees believe constructive feedback improves performance more than positive feedback. 2) For feedback to be listened to, the person giving it must be respected for being authentic. 3) Feedback should be specific, frequent, focus on the future, and emphasize strengths as well as weaknesses. It should avoid confrontation and seek the causes of poor performance.