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Top Pipeline Reports
Reports to Grow Pipeline and How to Make These Insights Your Own!
Angelica Macatangay
Manager, Solution Engineering
amacatangay@salesforce.com
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate
of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability
to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our
limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year
and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
Safe Harbor Haiku
We sell many things
I might talk about others
Buy what we sell now
Top Pipeline Reports and Dashboards to Drive Success
Rawson Hobart
Senior Director of IT
Top Pipeline Reports and Dashboards to Drive Success
Steve De Marco
VP of Worldwide Sales
Top Pipeline Reports and Dashboards to Drive Success
Dean Tobe
RVP, Commercial Sales
Top Pipeline Reports and Dashboards to Drive Success
Dean Tobe
Regional Vice President
Salesforce
Steve De Marco
VP of Worldwide Sales
Xactly
Rawson Hobart
Senior Director of IT
Embarcadero Technologies
Greater Visibility into Sales Funnel to Grow Pipeline
Top Sales Leaders Answer these Questions with Sales Reports and Dashboards
Is Our Pipeline
Real?
Is Our Pipeline
on Track?
What is my Pipeline
Evolution?
Leveraging Reports and Dashboards to Grow Pipeline
Take the Emotion out of the Pipeline to Increase Accuracy
Goals for Today’s Session
Walk away from “Top Pipeline Reports” with:
Reports and dashboards to eliminate the
emotion
Pipeline management best practices
Insights to make your own
Rawson Hobart
Senior Director of IT
Embarcadero Technologies is a global software company with
$100M in annual revenue. We sell tools for Database Architects,
Database Analysts, and Developers.
Years in with Salesforce: 4 years
Demo
Based off Past Performance, is our
Pipeline on Track?
Obstacles:
• High Turnover = Lost Insight
• No Sales Process
• Inefficient use of SFDC
• Create Opportunity Historical Trends Reports
• Accurate Probability of Closure per Rep
• Manage at every time frame: wk/wk, mth/mth, etc.
Solution:
Steve De Marco
Title: Vice President of Worldwide Sales
Xactly offers cloud-based, enterprise software for sales
performance management, sales effectiveness, sales
compensation, and employee engagement.
Years in with Salesforce: 14 years
Demo
“How Do We Know Our Pipeline is Real?”
• Rapidly growing Sales Teams across all segments
• Unreliable data
• Zombie Opportunities
Solution:
• Clearly defined Sales Process
• Dashboards as ‘Diagnostics’ for Pipeline
• Exception reporting to find ‘non-actions’
Obstacles:
Dean Tobe
Title: Regional Vice President, Commercial Sales
Years in with Salesforce: 6 years
Demo
“What is our Pipeline Evolution?”
• Inaccurate pipeline creation
• Over protected vs. happy ears pipeline
• Never enough pipeline in General!
Solution
• ‘Only real if it’s in Salesforce’ policy
• Understand pipeline creation cadence
• Measure creation timeline
• Stage advancements
• Pipeline spread
Obstacles
Greater Visibility into Sales Funnel to Grow Pipeline
Is Our Pipeline Real?
Exception Reporting
‘Non-Action’ Dashboards
Greater Visibility into Sales Funnel to Grow Pipeline
Is Our Pipeline on Track?
Opportunity Historical
Trend Reports
Greater Visibility into Sales Funnel to Grow Pipeline
What is my Pipeline
Evolution?
Pipeline Advancement Reports
Pipeline Specific Dashboards
Q&A
Next Steps for YOU!
 Create a “Non-Action” Dashboard
 Build an Opportunity Historical Trends Report
 Leverage Bucket Fields in a Current Pipeline Report
 Track your Pipeline Stage Advancements
Lightning Experience at Dreamforce
SALES CLOUD KEYNOTE
THE event to go to for Lightning
Moscone South
Thursday, Sept 17 10:30 AM
Also featured in
MAIN and SMB KEYNOTES
Platform, Admin Keynotes
TRACK SESSIONS
Lightning Roadmap: The All New
Lightning Experience and Platform
Sales Cloud Deep Dive: Lightning
Experience Roadmap
Introduction to Lightning Experience
Lightning Experience Highlights
The Insightful Sales Person:
Intelligence in the Sales Cloud
Learn More About Lightning
Experience: The New CRM You
Want and Love
Join us in the
SALES ZONE in Moscone West 3
PRODUCT SHOWCASE in Expo
to get Hands On with Lightning
TRAILHEAD in Moscone West
the fun easy way to learn Lightning
Where to learn more about the all new Salesforce
Thank you
Appendix
Examples of Featured Reports and Dashboards
Reporting Insight into Late Closes and Sandbagging
Weekly Team Oppty
For step by step instructions on setup, use this help document
Weekly Team Oppty
Search for
‘historical’ and
by default these
fields are
included
Track Rep Performance Historically to Predict Current Behavior
Quarterly Pipeline Review
Understand what is Real in Your Pipeline with Exception Reports
WTForecasting Dashboard
Use dashboard
filters to allow
each manager
to search for
their team
Collection of exception reports looking for non-actions
WTForecasting continued..
Create filters
using equals
and not equal

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Top Pipeline Management Reports

  • 1. STEP 1: TEXT 22333 STEP 2: Put in message box, ANGELICAMACA587
  • 2.
  • 3. Top Pipeline Reports Reports to Grow Pipeline and How to Make These Insights Your Own! Angelica Macatangay Manager, Solution Engineering amacatangay@salesforce.com
  • 4. Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  • 5. Safe Harbor Haiku We sell many things I might talk about others Buy what we sell now
  • 6. Top Pipeline Reports and Dashboards to Drive Success Rawson Hobart Senior Director of IT
  • 7. Top Pipeline Reports and Dashboards to Drive Success Steve De Marco VP of Worldwide Sales
  • 8. Top Pipeline Reports and Dashboards to Drive Success Dean Tobe RVP, Commercial Sales
  • 9. Top Pipeline Reports and Dashboards to Drive Success Dean Tobe Regional Vice President Salesforce Steve De Marco VP of Worldwide Sales Xactly Rawson Hobart Senior Director of IT Embarcadero Technologies
  • 10. Greater Visibility into Sales Funnel to Grow Pipeline Top Sales Leaders Answer these Questions with Sales Reports and Dashboards Is Our Pipeline Real? Is Our Pipeline on Track? What is my Pipeline Evolution?
  • 11. Leveraging Reports and Dashboards to Grow Pipeline Take the Emotion out of the Pipeline to Increase Accuracy
  • 12. Goals for Today’s Session Walk away from “Top Pipeline Reports” with: Reports and dashboards to eliminate the emotion Pipeline management best practices Insights to make your own
  • 13. Rawson Hobart Senior Director of IT Embarcadero Technologies is a global software company with $100M in annual revenue. We sell tools for Database Architects, Database Analysts, and Developers. Years in with Salesforce: 4 years
  • 14. Demo
  • 15. Based off Past Performance, is our Pipeline on Track? Obstacles: • High Turnover = Lost Insight • No Sales Process • Inefficient use of SFDC • Create Opportunity Historical Trends Reports • Accurate Probability of Closure per Rep • Manage at every time frame: wk/wk, mth/mth, etc. Solution:
  • 16. Steve De Marco Title: Vice President of Worldwide Sales Xactly offers cloud-based, enterprise software for sales performance management, sales effectiveness, sales compensation, and employee engagement. Years in with Salesforce: 14 years
  • 17. Demo
  • 18. “How Do We Know Our Pipeline is Real?” • Rapidly growing Sales Teams across all segments • Unreliable data • Zombie Opportunities Solution: • Clearly defined Sales Process • Dashboards as ‘Diagnostics’ for Pipeline • Exception reporting to find ‘non-actions’ Obstacles:
  • 19. Dean Tobe Title: Regional Vice President, Commercial Sales Years in with Salesforce: 6 years
  • 20. Demo
  • 21. “What is our Pipeline Evolution?” • Inaccurate pipeline creation • Over protected vs. happy ears pipeline • Never enough pipeline in General! Solution • ‘Only real if it’s in Salesforce’ policy • Understand pipeline creation cadence • Measure creation timeline • Stage advancements • Pipeline spread Obstacles
  • 22. Greater Visibility into Sales Funnel to Grow Pipeline Is Our Pipeline Real? Exception Reporting ‘Non-Action’ Dashboards
  • 23. Greater Visibility into Sales Funnel to Grow Pipeline Is Our Pipeline on Track? Opportunity Historical Trend Reports
  • 24. Greater Visibility into Sales Funnel to Grow Pipeline What is my Pipeline Evolution? Pipeline Advancement Reports Pipeline Specific Dashboards
  • 25. Q&A
  • 26. Next Steps for YOU!  Create a “Non-Action” Dashboard  Build an Opportunity Historical Trends Report  Leverage Bucket Fields in a Current Pipeline Report  Track your Pipeline Stage Advancements
  • 27. Lightning Experience at Dreamforce SALES CLOUD KEYNOTE THE event to go to for Lightning Moscone South Thursday, Sept 17 10:30 AM Also featured in MAIN and SMB KEYNOTES Platform, Admin Keynotes TRACK SESSIONS Lightning Roadmap: The All New Lightning Experience and Platform Sales Cloud Deep Dive: Lightning Experience Roadmap Introduction to Lightning Experience Lightning Experience Highlights The Insightful Sales Person: Intelligence in the Sales Cloud Learn More About Lightning Experience: The New CRM You Want and Love Join us in the SALES ZONE in Moscone West 3 PRODUCT SHOWCASE in Expo to get Hands On with Lightning TRAILHEAD in Moscone West the fun easy way to learn Lightning Where to learn more about the all new Salesforce
  • 29. Appendix Examples of Featured Reports and Dashboards
  • 30. Reporting Insight into Late Closes and Sandbagging Weekly Team Oppty
  • 31. For step by step instructions on setup, use this help document Weekly Team Oppty Search for ‘historical’ and by default these fields are included
  • 32. Track Rep Performance Historically to Predict Current Behavior Quarterly Pipeline Review
  • 33. Understand what is Real in Your Pipeline with Exception Reports WTForecasting Dashboard Use dashboard filters to allow each manager to search for their team
  • 34. Collection of exception reports looking for non-actions WTForecasting continued.. Create filters using equals and not equal

Notes de l'éditeur

  1. Who do we have in the audience this morning? https://www.polleverywhere.com/multiple_choice_polls/P9FBSU5ZQH4QmdX
  2. My Biggest Pipeline challenge is: https://www.polleverywhere.com/multiple_choice_polls/Aelv43fKGGzKeXU
  3. Challenge outline: A few years ago we relocated our sales team to austin, lost a lot of tenure people and had to start w/new sales teams. New reps, new managers, lost personal relationship and knowledge No sales process Needed to become more data centric in pipeline mgmt w/out data it’s an argument; with data were solving a problem Solution 1st, our data was as individual as our people so we needed to clean that up 2 –fer: managing SFDC data led reps to keep it cleaner Managers needed to manage their reps on a wk to wk, mtd to mtd, etc. Each manager looks at historical performance
  4. A: classic pipeline report  lightning  prompt question: time frame for your managers?
  5. Challenges 3 segments that all run differently we needed to have process in place for everything Constant new Aes to train No cohesive process Zombie opportunities Solutions Clearly define sales process Created WTForecasting Dashboard Dashboard is my diagnostic
  6. Questions to audience: Who is quota carrying in the audience? Who knows their close ratio Challenges: Inaccurate pipeline creation Overprotected vs. happy ears pipeline Not enough pipeline in general Solutions Only real if it’s in salesforce policy Have a pipeline creating culture and candence Need to have the report and meetings to support this Measure pipeline advancement, creation timeline and spread