I have 9 Years IT environment,

1. DUMISANI TIMOTHY NCUBE
SENIOR ICT SUPPORT ENGINEER
Date 4/10/2017

2. PERSONAL INFORMATION
Full Name : Dumisani Timothy Ncube
Known As : Dumusani
Title : Mr.
Email Address : dumisani.t.ncube@outlook.com
Cellphone No : 063 011 5995
Date of Birth : 29 September 1985
Age : 32
Gender : Male
Ethnicity Group : Black
Marital Status : Single
Nationality : South African
Identity Number : 850929 5819 082
Languages : English, IsiZulu, N. Sotho, IsiNdebele, Tswana, Pedi
Residential Area : Midrand
Driver’s License : Code 10 (Own vehicle) Yes
Health : Excellent
Criminal Offences : None
Activities/Sport : He loves technology and travelling
204/04/2017

3. SYNOPSIS FOR Dumisani Timothy Ncube
QUALIFICATION YES NO ELABORATE
Matric Certificate √ 2003
MCSE √ 2005
MS SQL √
Tertiary Education √
EXPERIENCE REQUIRED
DESCRIPTION YES NO COMMENTS
3 – 5 Years’ experience √ 9yrs
IT and business / commercial experience √ 7yrs
COMPETENCIES
KNOWLEDGE
EXPERIENCE YES NO NUMBER OF YEARS’ EXPERIENCE
Microsoft Environment √ 9yrs
Network Administration √ 7yrs
Mobile Device Repairs √ 5yrs
Apple Support 1st
and 2nd
Level Support √ 4yrs
Syspro Report Writing √ 5yrs
EDI ordering system support √ 6yrs
Advanced Knowledge of Excel √ 8yrs
Generating information from MS SQL √ 4yrs
Knowledge of project management √ 7yrs
Full function of Server Room √ 6yrs
PBX Support √ 5yrs
Responsible for the operation of the
Enterprise Network (Routers
Switches Firewalls) locally and abroad
√
6yrs
Documenting and administration of the
IT Department
√
6yrs
SKILLS AND ATTRIBUTES
EXPERIENCE YES NO SKILLS LEVEL 1 – 5
(5 THE HIGHEST)
Good verbal and written communication √ 5
Attention to detail √ 5
Analytical and problem solving √ 5
Assertive and confident √ 5
Investigate new IT trends √ 5
Working in a team √ 5
Work extended hours when required √ 5
General IT knowledge and Experience √ 5
304/04/2017

4. PROFILE
CAREER SUMMARY
Dumisani his MCSE 2005 Certification in 2005 at CompTIA
He has over 9 years’ experience in installing, commissioning and supporting servers as well as user
applications
In 2005, I was hired by Shandu’s technical services as a junior technician, and then in 2010, I moved to
Mutual & Federal and worked as an IT Project team Leader and doing IT support. 2011 I joined Investec
Private Bank and as an IT Projects Administrator/ IT Support Engineer, then my contract ended. Then that is
when I joined DB Schenker worked as an IT Projects Support Engineer. With all these above Companies, I
gained a lot of experience and understanding of IT infrastructure and resources
ATTRIBUTES
• Open minded
• Hard worker with
• Strong analytical
• Problem solving skills
• Responsible
• Able to work fast and efficiently
• Motivated self-starter
• Enjoy learning new things and mastering new technologies
• Strong team player attitude
• Excellent communication skills
SECONDARY EDUCATION
High School : Mhlabamkhosi High School
Grade : 12
Period : 4yr
Subjects : Mathematics, biology, English, IsiZulu, Geography.
404/04/2017

5. COURSES / CERTIFICATIONS
Certifications
• A+ (Certificate) 2005: CompTIA
• Core Hardware
• Software
• N+ (Certificate) 2005: CompTIA
• MCSE (Certificate) 2005: CompTIA
• Project+ (Certificate) 2005 upgraded 2015: CompTIA
• Cisco Technical Skills Development for Cisco System Engineer (Certificate) 2011 Feb: CISCO offices
Current Completed Studies (IT Academy)
• CompTIA Network+ 2012 Certification
• CompTIA Server+ 2009 Certification
• CompTIA Security+ 2011 Certification
• Linux Professional Institute
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• VMware Certified Professional
• ITIL Foundation for Service Management
• Cloud Computing for Business Professionals
• Cloud Computing for IT Professionals
• UNIX: System Administration
IT SKILLS
Key Skills
• Desktop support (Windows 10, Windows 8.1, Windows 8, Windows 7, XP and Vista)
• Troubleshooting 3g cards
• Microsoft applications
• Life cycle management
• Running backups
• Server management and maintenance
Technology Summary
• Syspro 6 version 10
• Windows 7, 8, 8.1 and Windows 10
• Windows Server 2003, 2008, 2012, 2016
• VSAT Network
• Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• VPN
• Fibre Installation and Maintenance
• LAN/WAN
• TCP/IP
• ISA Server
• Oracle
• Support Server 2003, 2008, 2012, 2016
• Security software’s (Safend, Sophos, MacAfee and Symantec)
• Operating system (Windows XP, Vista, Windows 7, Windows 8 and widows 10)
• MS Office 2003, 2007, 2010, 2013, 2016
• MS Project 2007 / 2010, 2013, 2016
• Web Applications
• Mercury Quality Centre
• BPM service manager application
• Web Application Testing
• Citrix
• SAP
• Java Applications
• Windev Mobile
504/04/2017

6. • Microsoft Azure applications (Office 365)
EMPLOYMENT SUMMARY
Organisation Designation Duration
ADvTECH Resourcing Senior ICT Support Engineer January 2016 to Current
DB Schenker IT Projects Support Engineer March 2013 – December 2016
Investec Bank IT Projects Support Engineer January 2012 – January 2013
Mutual and Federal Branches in SA,
Namibia & Botswana
IT Project Team Lead October 2010 – November 2011
Shandu Technical Service IT Support Technician February 2005 – September 2010
EMPLOYMENT HISTORY
Organization : ADvTECH Resourcing
Designation : Senior IT Support Engineer
Duration : January 2016 – Current
Key Function
• Responsible for IT infrastructure, including all company systems, tools and technical processes
• Provide training and support to staff when required
• Troubleshoot and assist end user issues
• Work with and enhance an IT Blueprint for all installations and resolutions
• Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and
manage the IT process for leavers (e.g. email, IT equipment etc.)
• Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
• Review and evaluate new products and services that can benefit the company
• Connecting PC’s to the network (LAN & wireless)
• Adding, users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2008, 2012 and 2016
• Installing operating system (Windows 7, Windows 8 and windows 10)
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory)
• IT Projects Leader (Researching, implementing and installing.)
• Helpdesk/Call Centre
• Web applications, Placement partner, Power BI, Office 365 administrating
• Troubleshooting 3G cards
• Setting up Wireless API devices
• Provide reports (written and/or verbal) to senior management on progress on projects
• Configuring new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Adding users to network printers
• Commissioning and installing new applications and customizing existing applications in order to make them fit
for purpose.
• Mapped network drives
• Supported Cisco and Astra phones and wireless phones
• Setting up Firewall hardware and configurations
604/04/2017

7. Organisation : DB Schenker
Designation : IT Projects Support Engineer
Duration : March 2013 – May 2015
Key Function
• CompuBrand support, research and implementing( To use a script to collect user’s information on AD)
• Responsible for IT infrastructure, including all company systems, tools and technical processes
• Provide training and support to staff when required
• Troubleshoot and assist end user issues
• Work with and enhance an IT Blueprint for all installations and resolutions
• Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and
manage the IT process for leavers (e.g. email, IT equipment etc.)
• Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
• Review and evaluate new products and services that can benefit the company
• Provide reports (written and/or verbal) to senior management on progress on projects
• Troubleshooting 3G cards
• Connecting PC’s to the network (LAN & wireless)
• Adding, users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2003 / 2008
• Installing operating system (Windows XP, Vista, Windows 7 and Windows 8)
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory)
• IT Projects Leader (Researching, implementing and installing.)
• Installing MS Office 2003 / 2007 / 2010/ 2013 / MS Project 2007 / 2010
• Helpdesk/Call Centre
• Web applications, Mercury Quality Centre, BPM etc.
• Web application testing, Research and Implementing
• Citrix, Syspro 6 version 10 BI, BO, SAP, Oracle , Java applications support
• Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• LAN/WAN, TCP/IP, ISA server
• Security software’s (Safend ( Data protection for users not to copy work staff to their media devices), Sophos,
MacAfee ( Data Encryption )
• Reports backup, server, and storage operational status
• Backup systems (DPM, Backup Exec, Data Protector
Reason for being in the market: End of contract
704/04/2017

8. Organisation : Investec Sandton
Designation : IT Projects Administrator/ IT Support Engineer
Duration : December 2011 – January 2013
Key Function
• IT Project Team Leader (Researching, implementing and installing.)
• Helpdesk/Call Centre (Helpdesk software’s installation and configuration) In-house design software and
applications.
• CompuBrand support, research and implementing
• Troubleshooting 3G cards
• Connecting PC’s to the network (LAN & wireless)
• Adding users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2003 / 2008
• Installing and testing new versions of the DBMS
• Commissioning and installing new applications and customizing existing applications in order to make them fit
for purpose.
• Installation, configuration and upgrading of Oracle server software and related products.
• Evaluate Oracle/SQL features and Oracle/SQL related products
• Interface with Oracle/SQL Corporation for technical support
• Installing operating system (windows, XP, Vista, Windows 7
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory and Exchange.
• Configuring new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Adding users to network and to printers
• Updating and installing trend worry free anti-virus
• Installing MS Office 2003 / 2007 / 2010 / MS Project 2007 / 2010 (MS SAS)
• Microsoft EAS 2003, 2007, 2010
• Web applications, Mercury Quality Centre, BPM
• SCCM configuration, VMware
• Web application testing, Research and Implementing
• Citrix, BI, BO, SAP, Oracle , Java applications support
• Setting up outlook anyway
• Installing Microsoft Communicator
• Installed steelhead mobile client
• Setting up new wireless access points
• Added users to different group policies
• Installed Adobe
• Troubleshooting 802.1x and supporting it
• Supported Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Setting up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Lotus Notes, RIO, Radar
• Management of IT installations on both sites.
• PC architecture, Network cabling, Mapping network drives
• MacAfee Enterprise applications & Good software for emailing applications.
• Service manager 8 & 9, Dem ware for remote access
804/04/2017

9. • Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• Banking Applications (Equation, Card400, I Series Navigator, Pegasus web.
Reason for leaving End of contract
Organisation : Mutual and Federal Branches in SA, Namibia & Botswana
Designation : IT Project Team Lead
Duration : October 2010 – November 2011
Key Function
• PC Repairs
• Troubleshooting 3G cards
• Connected PC’s to the network. LAN & wireless
• Added users to Printers
• Installed and updated Trend antivirus software
• Ran back-ups
• Installed and configured Support server 2003 / 2008
• Installed operating system (windows, XP, Vista, Windows 7
• Configured and installed new PC’s to the network
• Created new user profiles
• Configured new users on outlook, outlook anywhere, outlook web Access,
• Added users to network and to printers
• Updated and installed trend worry free anti-virus
• Installed MS Office 2003 / 2007 / 2010 / MS Project 2007 / 2010 (Ms SAS)
• Microsoft EAS 2003, 2007, 2010
• Web applications, Mercury Quality Centre, BPM
• Web application testing, Research and Implementing
• Java applications support
• Setting up outlook anyway
• Installed Microsoft Communicator
• Installed steelhead mobile client
• Mapped network drives
• Setting up new wireless access points
• Added users to different group policies
• Installed Adobe
• Troubleshooting 802.1x and supporting it
• Supported Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Setting up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Managed IT installations via Network PXE, Tivoli provision manager
• Network cabling
• PC architecture
• IT Project Team Leader (Researching, Auditing, implementing and installing)
Reason for leaving: End of contract
904/04/2017

10. Organisation : Shandu Technical Service
Designation : IT Support Technician
Duration : February 2005 – September 2010
Key Function
• PC Repairs (change Hardware, Software)
• Troubleshooting 3G cards
• Connected PC’s to the network. LAN & wireless
• Add users to Printers to add them on follow me printer server or local printers.
• Installed and updated Trend antivirus software
• Ran back-ups every evening at 5pm
• Installed and configured, Support server 2003 once a week
• Installed operating system (windows XP, Vista, Windows 7
• Configured and installed new PC’s to the network
• Created new user profiles for in-house applications example Radar, Lotus notes, mobile devices.
• Configured new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Added users to network and to printers
• Updated and installed trend worry free anti-virus
• Installed MS Office 2003 / 2007 / MS Project 2007
• Microsoft EAS 2003, 2007,
• Web applications, Mercury Quality Centre, BPM, RADAR
• Web application testing, Research and Implementing
• SAP, BI, BO, Oracle , Java applications support
• Set up outlook anyway
• Installed Microsoft Communicator
• Installed steelhead mobile client
• Mapped network drives
• Set up new wireless access points
• Added users to different group policies
• Installed Adobe reader 9, 10, 11 and Adobe creator
• Troubleshooting 802.1x and supporting it
• Supporting Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Set up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Managed IT installations to install operating system, updates
• Network cabling, configuring the switches, routers and mountain boxes.
• PC architecture (building computers)
Reason for leaving
Was offered a better opportunity for growth
1004/04/2017