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M.A.Dwarakanath
maru_dwarak@yahoo.co.in
Job Details:
 11 Years of IT Experience in System Administration.
 Expertise in Cloud Computing (Amazon, Open Stack), Microsoft technologies such 98, XP, NT,
2000, 2003, 2008 & 2012 Operating Systems, Active Directory & Exchange Server 2003, VMWare
ESX & ESXi 4.0, 4.1 & 5.0, Citrix
 Possess good communication and problem solving skills.
 Knowledge in Backup tools like VERITAS Net backup, Monitoring tools like Server Assist and
Unicentre.
 Administering Clients or Servers using Terminal Service or using MMC
 Planning & Administering Disk Storage (RAID), Disk Quotas, Encryption & Offline Folders
 Implementing & Administering DNS Server, AD Integrated, Primary, Secondary, Sub Zones, Zone
Transfers, DDNS, Root Hints, Forwarder & Trouble Shooting DNS related Issues.
 Implementing & Administering DHCP Server, DHCP Relay Agent, RRAS, Routing Protocol, NAT,
and Demand Dial Interface & VPN.
 Planning, Implementing & Administering Active Directory & Group Policies.
 Configuring Websites and FTP sites with IIS 6.0 (Known to the concepts of IP based Hosting and
Name Based Hosting) and Securing the IIS Server and Web/FTP sites.
 Backup and Restoring the Databases (Files & Folders), Active Directory, DNS, DHCP & Mailboxes
using VERITAS and Net backup tools.
 Implementing & Administering Exchange 2003 Server and Managing Exchange clients like MS-
Outlook, OWA & Outlook2003
 Skilled team co-coordinator and motivator, used to work in highly pressurized environments.
 Worked on Disaster Recovery scenarios.
 Performance Monitoring and tuning. Windows server Security and High Availability.
 Experience in 24/7 environments.
Domain expertise:
Domain Specific Area in Domain Experience (no. of months)

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Window
Microsoft technologies (98, XP,
NT, 2000, 2003 Servers, Active
Directory & Exchange Server
2003).
120
VMWare
Administering ESX, VM’s, (4.0,
4.1 & 5.0) 60
Cloud
Amazon Web Service, Open
Stack (Public & Private Cloud) 6
Citrix Xenapp
48
Technical Expertise:
Technology Details
Experience
(no. of mths)
Windows Administrator
 98, XP, NT, 2000, 2003
Servers, Active Directory
& Exchange Server 2003
120
Monitoring Tools
 IBM SMARTS
 Server Assist
 Uni-center
 IBM Director
12
6
6
12
Application Server  IIS 36
VMWare
 Administering ESX, VM’s,
(4.0, 4.1 & 5.0)
60
Cloud
 Amazon Web Services
 Open Stack
6
Citrix  Xenapp 48
Trainings Attended:
Course Name Conducted By
MS Exchange 2003 CMS Computers
Linux (RHEL – 4) CMS Computers
CCNA CMS Computers
CWNA CMS Computers
ITIL 3 CSC Internal Training
VMware VMware
Windows 2008 CSC Internal Training
Education:
a) Basic:
Degree Details
Bachelor of Business Administration BBA from Annamalai university in 2004
Master of Business Administration MBA from Tamil Nadu Open University
b) Professional Certifications:

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Certification Details (Institute & Year)
Microsoft Certified Systems Engineer MCSE 2003, 2008 & 2012
Microsoft Certified Systems Administrator MCSA 2003, 2008 & 2012
ITIL V3
VMWare 5.0 VCP 2013
Work Experience:
Working as a Technical Consultant HP India, Chennai, from Sep 2010 – Till Date
Project Description Wintel L3 Support Engineer
Client Procter & Gamble – Globally
Start Date Oct, 2010
End Date Till Date
Role / Responsibilities
 As a Senior Engineer Providing Wintel Level 3 support.
 Administering the IT Infrastructure of Procter & Gamble all
region
 Managing Cloud Infrastructure (Public & Private cloud)
 Maintaining nearly 10000 Servers of Windows
2008/2003/2000/ servers, hosted in Datacenters and in client
locations
 Administering 200 ESX server’s and around 3000 VM’s
 Managing Citrix Xenapp environment
 Played role in Incident, Problem & Change Management
 Manage and maintain relevant project control documentation.
 Commission and Decommission Servers as per the agreed
standard
 Creating RCA and implementing the RCA Action items
identified for the Severities
 Worked as Patch Manager and later moved to Consultant role
Environment Windows, 2000, 2003, 2008 Servers, Citrix, VMs, Cloud
Project Location Offshore, India
Team Size 25
Worked as a Engineer Systems Administrator in CSC India, Computer Science Corporation, Chennai,
from Nov 2008 – Sep 2010
Project Description Wintel Support Engineer
Client Textron Germany
Start Date Nov, 2008
End Date Sep, 2010
Role / Responsibilities
 Administering the IT Infrastructure of Textron Group of
companies located in US, UK, Europe and Asia
 Maintaining nearly 200 Servers of Windows 2003/2000/

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servers, hosted in Datacenter and in client locations also
 Administering 20 ESX server’s
 Managing user access security in the server and
troubleshooting server related issue.
 Managing Patches for Servers using the Shavlik NetChk tool
 Installation and management of Printers remotely.
 Manage and maintain relevant project control documentation.
 Commission and Decommission Servers as per the agreed
standard and updated in a central repository.
 Working on the tickets based on the priority of the ticket.
 Managing server hardware, communicating with
Hardware/Server vendor and arranging local resource to
resolve the Hardware related issues
 Communicating with end user and site IT manager for critical
issues
 Volunteer involvement in Severity1 and Severity2 calls and
resolved
 Managing Chennai Team and Guiding them in day to day
activity
 Creating RCA and implementing the RCA Action items
identified for the Severities
 Communicating with Problem management team in reducing
the Severities
 Conducting Daily Status Review meet with Chennai and Noida
team
 Reporting to management about the Highlights and low lights
of the team and preparing SLA report
 Providing Knowledge transfer to the New Joiner’s.
Contribution
 Analysis of the requirement
 Do the needful as per the requirement.
 To maintain quality of the project as per the standards.
Environment
Windows 98, XP, NT, 2000, 2003 Servers, Active Directory &
Exchange Server 2003
Project Location Offshore, India
Team Size 5
Projects Work Handled
Firm Ware updates:
Handled a project to Update Firmware and BIOS to 500 IBM servers,
completed the project before the agreed end date
Recovery console
Installed Recovery console for 200 servers and completed the project
before the agreed end date
Internal Repository Clean up:

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Currently working on the internal repository cleanup project, which
need to identify the server’s which are all decommissioned and update
the current server’s details in the repository with the latest information.
Rewards
Received couple of Appreciation’s from India SDM, onsite SDM and
Onsite Team lead.
Worked as Systems Engineer, SIFY Ltd, Chennai, from April 2008 to 14th
November 2008
Project Description Production Support
Client Sun Chemical Corporation
Role / Responsibilities Systems Engineer
Contribution
 Administering the IT Infrastructure of Sun Chemical
Corporation located in US and UK, which includes five data
center.
 Maintaining nearly 1000 Servers of Windows 2003/2000/NT
servers
 Involved in implementing Active Directory Service in the
Windows domain.
 Managing user access security in the server and
troubleshooting server related issue.
 Managing and troubleshooting DNS and WINS server.
 Maintaining and troubleshooting of DHCP server.
 Maintaining Trend Micro Information Antivirus Server with
automatic deployment of updates and patches to other
Windows 2003/2000/NT Servers.
 Managing VERITAS-Backup Exec Backup tool on backup
server and configuring disk backup, daily differential and Full
backup.
 Taking Ghost image using Norton Ghost and restoring when
necessary.
 Troubleshooting Network related issues.
 Installation and management of Printers remotely.
 Installation of Symantec-BSR and scheduled to take BSR
image of Servers.
 Installation, maintenance, scheduling and reviewing of
patches being updated
 Manage and maintain relevant project control documentation.
 Commission and Decommission Servers as per the
Datacenter standards and updated in a central repository.
 Stabilize the monitoring tools and train Level 1 support to do a

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perfect monitoring.
Environment Windows 98, XP, NT, 2000, 2003 Servers, Active Directory
Project Location India, Chennai
Team Size 15
Worked as Technical Trainer in CMS Computers LTD, Chennai, From Jun 2006 to Feb 2008
Role / Responsibilities Technical Trainer
Contribution
 Conducting training for the products
i) MS Windows 2003
ii) MS-EXCHANGE 2003
iii)MS-Windows–XP
iv) Redhat Linux
v) CCNA – Cisco Routers
vi) CWNA – Wireless Network
 Preparing & Managing of Monthly Batch report, (FNR Fault
Notification Report), Hardware Report, Internal Training
Schedule, Quarterly Training Delivery Feedback Report
(QTDR), Monthly Batch Schedule (MBS).
 Attended a training program in MS Windows Sever 2000,
2003, Exchange Server 2003, Linux, ITIL, CCNA and CWNA
by the Territory Head [Technical] CMS Computers Chennai.
Environment Windows 2000,2003
Work Location India, Chennai
Team Size 12
Worked as Trainee Systems Engineer in Insignia Info Tech Pvt Ltd, Chennai, From Dec 2005 To
March 2006
Role / Responsibilities Trainee Systems Engineer
Contribution  Maintaining 160 Clients ( 98 & XP) machine with Windows
2003/NT servers
 Involved in implementing Active Directory Service in the
Windows domain.
 Hands on experience in installation, configuration and
troubleshooting of the Windows 98, XP & Helpdesk activities.
 Managing user access security in the server and
troubleshooting user related issue.
 Installing, managing and troubleshooting DNS and WINS
server.
 Managing and troubleshooting of DHCP server.
 Maintaining Symantec Antivirus Server with automatic
deployment of updates and patches to other Windows

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NT/2003 Server. Managing backup.
 Diagnosed and resolved Network connectivity.
Team Size 6
Worked as a Systems Engineer in APPCO Computers, Chennai, From Sep 2003 To Dec 2005
Role / Responsibilities System Engineer
Contribution
 Maintaining 60 Clients with Windows 98 installed in it with
2000 Server
 Hands on experience in installing, configuring and
troubleshooting of the Windows 98 & Helpdesk activities
 Managing user access security in the server and
troubleshooting user related issue
 Maintaining Symantec Antivirus installed in Server with
automatic deployment of updates and patches to the clients
 Managing Daily Diff backup and weekly full backup
 Managing the Network.
Team Size 5
Employment History
Company Name Designation Start date End date
HP India Senior Systems Engineer Sep 2010 Till Date
Computer Science Corporation
Engineer Systems
Administrator
Nov 2008 Sep 2010
SIFY Ltd
System Engineer -Level
2A support
April 2008 Nov 2008
CMS Computers LTD Technical Trainer June 2006 April 2008
Insignia Info Tech Private Ltd
Trainee Systems
Engineer
Dec 2005 March 2006
APPCO Computers System Engineer Sep 2003 Dec 2005
Personal Details
Name M.A Dwarakanath
Date of Birth 21st
June 1983
Marital Status Single

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Languages Known
Read: English, Tamil
Write: English, Tamil
Speak: English, Hindi, Telugu, Tamil,
Father’s Name Ayyappa
Contact number 9884024035
Declaration
I hereby declare that the information given above is true to best of my knowledge.
Place: Chennai Regards
Date:
M.A. Dwarakanath