5 Steps to Building a Mature DevOps Organization with Sherwin-Williams

1 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #dynatrace
5 Steps to Building a Mature
DevOps Organization with
Sherwin-Williams
Brett Hofer
Global DevOps Practice Lead
Dynatrace
Paul Schmid
IT Manager - Solution Delivery
Sherwin-Williams

& Dev Ops
Paul Schmid
IT Manager - Solution
Delivery
Sherwin-Williams

Sherwin-Williams & DevOps
Introduction to Sherwin-Williams

My role at Sherwin-Williams
◆ With Sherwin-Williams 8 years
◆ IT Manager for Architecture and
Continuous Delivery
◆ Been in IT 13 years
◆ Been an IT manager for 7 years
◆ Favorite Superhero – Captain America

My role at Sherwin-Williams

Scaled Agile Framework - SAFe

DevOps
“You keep using that word. I do
not think it means what you think
it means”
-Inigo Montoya (The Princess Bride)

DevOps is not …
Dev
Separate Silos
Ops

DevOps is not …
Dev
Separate DevOps Silo
OpsDevOps

DevOps is not …
Dev
“We Don’t Need Ops”
OpsDevOps

DevOps is …
Dev
Smooth Collaboration
Ops

What is DevOps to Sherwin-Williams?
It’s not a team or title …
DevOps means focusing on improving
standards, collaboration and automation to
increase reliability, productivity,
responsiveness and quality across
Development and Operations.
Break down the wall between development and operations
Imagefrom-dev2ops.org

DevOps is …
More collaboration and automation between the development
and operations teams = larger pipeline

DevOps is …
Remove the hand offs – streamline the process, challenge
everything that doesn’t add value.

DevOps
One team cannot do it all …
Must be a joint collaboration effort!
TestsData
Code Environments

Maturity Model
Tests DataCode
Environ
ments
Process

Maturity Model Example
◆ Manual Process to deploy software
◆ Environment-specific binaries
◆ Environment provisioned manually
Level 0 - Regressive
Level 0
Level 1
Level 2
Level 3
Level 4
Environ
ments

◆ Automated deployment to some
environments
◆ Creation of new environments is
cheap
◆ All configuration externalized and
versioned
Level 1 - Repeatable
Level 0
Level 1
Level 2
Level 3
Level 4
Environ
ments

◆ Fully automated, self-services push-
button process for deploying
software
◆ Same process to deploy to every
environment
◆ Environments are kept in sync
Level 2 - Consistent
Level 0
Level 1
Level 2
Level 3
Level 4
Environ
ments

◆ Orchestrated deployments managed
◆ Release and rollback processes
implemented and tested
Level 3 - Scaled
Level 0
Level 1
Level 2
Level 3
Level 4
Environ
ments

◆ All environments managed effectively
◆ Provisioning fully automated
Level 4 - Optimizing
Level 0
Level 1
Level 2
Level 3
Level 4
Environ
ments

Code
Code
Development
Configuration
Management
Operations

CM + Operations + Development
Build a bigger and better deployment pipeline, through
consistency and reproducibility while leveraging
automation.
Code

CM + Operations + Development
Just a few build stats …
1100
Jenkins jobs
across 3 servers
46,562
Build job executions
in the last year
2.5minutes
a deployment
happens

Environments
Environ
ments
Development
Configuration
Management
Server Team
Operations

Environ
ments
CM + Ops + Server + Development
Creating modular environments for local development
all the way through production.

400
Servers under
control
233seconds
provision 16 servers
Server configs, App tier,
Web tier and code base

my.sherwin.com
15minutes
provision Oracle
Webcenter portal (8)
Webcenter content (4)
Webservers (4)
SSO integration
LDAP groups
Distributed cache layer

Tests
Tests
Development
QA
APM

Tests
Development + QA + APM
Testing everything, automatically and at all tiers is
critical to moving at the speed of light.

Quality Engineer
◆ Provide guidance for test automation to the feature teams as
they develop tests wrapped around features/stories and ensure
test coverage.
◆ Design framework to embed testing into CI process.
◆ Provide design and guidance for mobile and browser testing.
◆ Provide support to the systems team to ensure code,
environment, data and test management.
◆ Develop, implement and maintain system integration, end-to-
end, smoke, and regression tests for the over arching
functionality being delivered.

Performance Engineer
◆ Provide guidance to teams with gathering/creating NFRs for
features/stories.
◆ Design/provide guidance to design a reliable and repeatable
performance test integrated with CI to measure NFRs and gather
performance trends across features.
◆ Work with/enable teams to troubleshoot performance issues by
tooling for monitoring and analysis.
◆ Support system demos by defining system level NFRs and designing
the performance tests to validate those NFRs.

Team Level
Jenkins IntegrationTransaction Regression Testing

Program Level
Code-Level Release ComparisonsAutomated Regression Testing

Program Level
Package code-level root-causesDuring performance testing

Portfolio Level
Operations Dashboard + AlertingBusiness Dashboard

Data
Data
Development
Configuration
Management
DBA

Development + CM + DBA
Create reproducible databases and data extracts just like
application code … but it’s a lot more complex.

Development + CM + DBA
Why database migrations?
◆ What state is the database in on this
machine?
◆ Has this script already been applied or
not?
◆ Has the quick fix in production been
applied in test afterwards?
◆ How do you set up a new database
instance?

Tests
Data
Code
Environments
Bringing it all together
Orchestration and automated deployments and rollbacks of applications

TestsData
Code Environments
Bringing it all together
Orchestration and automated deployments and rollbacks of applications

Orchestrated Application Releases

Top 5 Takeaways
1. Don't boil the ocean, start small and make a
minimum viable product
2. Partner with teams for extra bandwidth and
to avoid creating a silo
3. Know your vision - make a score based
maturity model
4. Have the business help prioritize new work
items
5. Make your work visible - demo everything to
business and IT

Here’s what I‘m looking for help with
Getting others in the organization to help grow roots in their
areas without me working with them to do so

Transition to a
digital enterprise
through APM in
ALM, Agile, and
DevOps
Brett Hofer
Dynatrace

Confidential
Approaching DevOps in the Enterprise
“Many of these companies had similar stories. DevOps in the enterprise
succeeds when you can start with a definite area or project. A
successful outcome leads to champions who can then carry the DevOps
gospel throughout the organization.”
IBM Innovate Conference – represented by thousands of enterprise customers

Product Backlog
Release Backlog
Sprint Backlog
Daily
Scrum
24
hours
Scrum
2-4 weeks
Code
Test
Refactor
Product ImplementRelease Planning
Sprint Planning Sprint Review Sprint Retrospective
*IBM DevOps ALM
Product
Vision
Application Lifecycle Management (ALM)
Daily
Scrum

Product Backlog
Release Backlog
Sprint Backlog
Scrum
2-4 weeks
Code
Test
Refactor
Product ImplementRelease Planning
Sprint Planning Sprint Review Sprint Retrospective
*IBM DevOps ALM
Product
Vision
Dynatrace APM in ALM
Monitoring Strategy
Daily
Scrum

APM in continuous integration & delivery
IntelliJ
IDEA
Ant
Silk Performer
Selenium
- Evaluate local
processes
- Code Linking
- Architectural
Evaluations
- Metric
evaluation prior
to check-ins
- Link builds to
test run
monitoring
- Report build
health based
on metric
evaluation
- Inject
Dynatrace
agent
technology
with
automated
naming and
assignments
- Dynamic
collector setup
if applicable
- VM Host
Monitoring
- Process and
PureStack
tracing between
containers
- Monitor Test
Runs and
align to Builds
- Dynatrace
Headers in
Test Scripts
allow fast
failure
analysis
- Agent
injections to
monitor and
record tests
- Monitor for
metric
degradation

Stage EnvironmentDev Environment
Developer
Local
Environments
Source Control
Production Environment
Dynatrace in Dev
Build Server
Dynatrace in Stage
Perform Build
Run Unit Tests
Report Results
Environment Setup
Load, Int, Func Tests
Report Results
Env Automation
Dynatrace in Prod
Deploy AutomationDeploy Automation

Dev Environment
Developer
Local
Environments
Source Control
Dynatrace NP
Build Server
Perform Build
Run Unit Tests
Report Results
Environment Setup
Deploy Automation
FEEDBACK LOOP

Confidential
APM in agile roles – DevOps optimization points
Scrum Master
Developer
Back-End Technical Lead
Front-End Developer
Front-End Technical Lead
Tester
Product Owner
Performance Engineer
(recommended)
• Responsible for
implementing the
performance
monitoring
strategies,
dashboards,
performance checks
throughout the APM
process.
• Works closely with
all other agile team
members to drive
and ensure APM
solutions are
maintained
throughout the life
cycle.
Consultant or Guardian Services
Dynatrace Performance Engineer
Process
Technology
People

Confidential
APM in agile roles – DevOps optimization points
Scrum Master
Developer
Back-End Technical Lead
Front-End Developer
Front-End Technical Lead
Tester
Product Owner
Performance Architect
(recommended)
• Responsible for understanding,
overseeing and maintaining
enterprise performance
strategies and issues.
• Works closely with
Performance Engineers within
Agile Teams.
• Ensures consistency of
standards, metrics and
strategies across teams.
• Typically represents within the
Enterprise NOC and/or APM
COE.
Enablement Services
Dynatrace Performance Architect
Process
Technology
People

Confidential
Release apps at the speed of business!
- Architects understand full Dynatrace
Capabilities
- Communicate effectively and perform
assessments
- Understand ALM, CI, CD, SDLC, Agile,
Lean
- Architects upload and collaborate on
assignment assets
- Collaborate often to establish
consistency among assessments and
establishing Best Practices
Own
Knowledge

Confidential
Release apps at the speed of business!
Reap
Benefits
- Access to Global Community of Dynatrace
performance Architects that regularly
govern best practices across thousands of
different companies
- Access to libraries of resources,
dashboards, documents, diagrams &
performance techniques
- Access to an assigned primary Architects
understand and are
aware of upcoming Dynatrace product
roadmaps
- Architects provide a wide variety of
on-demand Tasks and Deliverables.

Confidential
Let us help you release apps at the speed of business!
Learn more about:
• The DevOps Accelerator
Services
• DevOps Expert Services

59 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #dynatrace
Thank-you!
Time for Q & A
Brett Hofer
Dynatrace
Paul Schmid
IT Manager - Solution Delivery
Sherwin-Williams

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application-performance-blog.com

5 Steps to Building a Mature DevOps Organization with Sherwin-Williams

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