Kirk Arthur and Chad Wallace, Worldwide Public Safety & Justice, Microsoft Corporation – Improving Urban Safety through innovative technologies and new operational models

2. Expectations of the government and community leaders are
changing

3. Common challenges can impede implementation of structures
and processes
Lack of coordination
and inability to
collaborate
Siloed organizations without
the ability to communicate
& share information
Incompatible/Inconsistent
Processes, Systems and
Data Types
Culture resistant to
adoption of new
technologies
Ensure
Responder
Safety
Safeguard
Property
Protect
Citizens

4. Prevention
Programs
Request for
assistance
Court Systems
First Responders Corrections
Data-driven Decision Making
Case
Filing
Case
Management
Court
Decision
Continuous process improvement / prevention feedback
Dispatch
Triage Response Post-response intra-agency and inter-agency collaboration
Custody
Transfer
Diversion
Programs
Parole
Re-Entry
Probation
Resolution
Emergency
Services
Police
Fire
Systems
Integration
Intake Rehabilitation
Public Safety & Justice Continuum

5. Coordinated First Response
Using a combination of data, analytics, collaboration & communications technology, the ‘digital first responder’
is fully enabled to be most effective at the front line.
Multichannel Incident Reporting
Dispatch Technologies
Situational Awareness
Virtual Assistance
Crime and Fire
Prevention
Analyze, recognize and
appraise risks effectively
Incident Response
and Management
Maintain real-time situational
awareness and ensure effective and
safe crisis management
Incident Recovery
and Resolution
Crisis resolution and return to
normality is reached
When you’re looking for a missing person, every second
counts. Now distributed members of a search mission
stay connected through Teams… There’s nothing more
rewarding than finding a child, safe and sound.”
Grayson Edwards,
Criminal Apprehension Team,
North Carolina State Bureau of Investigation

6. M I C R O S O F T C O N F I D E N T I A L 6
Microsoft
Tactical
Vehicle
Program

7. M I C R O S O F T C O N F I D E N T I A L 7
Resilient Command and Control
Reliable on-scene capabilities
• Always-on communication
• Data driven decision support
• Virtual Collaboration
• Leverage multiple sensors
3am Innovations –
Florian
Surface
Devices
Azure LVA &
Rugged Stack Edge
Dejero
Motorola
Solutions
Axon
Rajant
Stealth
Power
Disconnected or Connected
• Responder location
• Effortless communication
• Single pane of glass

8. Resilient Connectivity
Smart blended
network router
satellite
Cell network
Dejero Network (SBT)
Smart Blending Technology
software
Azure Cloud
mesh network devices
Mesh network Hub

9. Fire and Emergency New Zealand (FENZ) provides emergency response services throughout the country. FENZ embraced
the disruptive force of cloud technology, choosing the Microsoft Azure platform, to give its crews unprecedented access to
data through mobile information hubs on fire trucks. With real-time situational awareness, crews make better decisions,
improving their ability to fight fires and save lives. FENZ is realizing its vision for digitally enabled first responder protocols
and transforming public safety services in New Zealand.
FENZ turned to the Microsoft Azure cloud platform to optimize
operations and deliver enhanced, cost-effective public service.
By adopting Microsoft cloud technology, FENZ also gets set to
benefit from the latest IT trends, including the Internet of Things
(IoT), machine learning, and predictive analytics. For the data
hub, FENZ used a Microsoft SQL Server 2016 Enterprise cluster
and replicated the hub to the Azure environment at the
Microsoft datacenter in Australia.
It then wrapped the data hub with Azure API Management and
Service Bus layers to provide the fire trucks with connectivity to
different data sources. This information is disseminated to the trucks
through multiple bearer services—a service that allows transmission
of information signals between network interfaces. These include 3G,
4G, satellite, Wi-Fi, Land Mobile Radio Network, and LoRaWAN (a
low-power, long-range wide area network) for IoT scenarios.
Read detailed case study.

10. Cross-Agency and Inter-Jurisdictional Collaboration
Inter-
jurisdiction
Offender
Management &
Reform
Coordinated
First Response
Investigations &
Analysis
Digital
Justice
Digital Citizen
Communities
Social Services

11. Thank you