Markus Bornheim, International Practice Lead Public Safety & Emergency Services, Avaya – Automated drone services with real-time communication and collaboration experience

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EENA Conference 2021, Riga, Conference Track #3
6th Octobre 2021, 14:00
Automated Drone Services with
Realtime Communication and
Collaboration Experience
Markus Bornheim
Avaya International Practice Lead – Public Safety and Emergency Services
bornheim@avaya.com

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Today’s Agenda
Day 1, Track 3, 14:00 – 15:00
“Drones in Emergencies”
§ Catch up on Avaya Drones Session
EENA Conference 2019
§ Insights 2020/2021: Drone
Operations & Deployment Scenarios
§ Drones as Active Team Members
in Emergency Response
§ Conclusions

3. 3
Wrap-up Drones Session 2019
Automated Drone Missions
& Emergency Response Chain

4. 4
Remember Dubrovnik 2019?

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© 2019 Avaya Inc. All rights reserved. 14
Platform Functional Requirements
Critical
Event
Reception
Drone
Engagement
Controlled
Drone
Activity
BVLOS
Media
and Data
Management
Analytics, AI,
Situational
Context
Group
Collaboration
Extended
Stakeholder
Engagement
Communication-enabled DaaS Platform
End-to-end integrated & communication-enabled DaaS Platform
Customer
Access,
Service &
Support
Human &
Machine-
based
Alerting
(112 PSAP,
IoT Events)
DaaS
Platform
Notification
Team &
Community
Communi-
cation &
Conferencing
Remember Dubrovnik 2019?
EENA 2019: Drones in Realtime Communication – Supporting automation
of the 112 Service Chain in Smart Cities https://youtu.be/0dVhoSbI2_I

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© 2019 Avaya Inc. All rights reserved. 15
Communication-Enabled DaaS Platform
DaaS
Platform
Collaboration
Platform
Int
API
Professional Users
• Public Safety
• Special Interest
Int
API
Ext
API
Ext
API
3rd Pty
API
3rd Pty
API
Drone
Device
Harmonisation
Standard Users
• Media
• „Spectators“
User APIs
Drone APIs
3rd Party Application APIs
3rd-Party Applications
• Data Management & Analytics
• Video Computing
• Artifical Intelligence & Machine Learning
Edge
Computing
Drone
Payload
Data &
Video
Media
Drone Control
Media
Drone
Control
Remember Dubrovnik 2019?
EENA 2019: Drones in Realtime Communication – Supporting automation
of the 112 Service Chain in Smart Cities https://youtu.be/0dVhoSbI2_I

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Remember Dubrovnik 2019?
EENA 2019: Drones in Realtime Communication – Supporting automation
of the 112 Service Chain in Smart Cities https://youtu.be/0dVhoSbI2_I

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Remember Dubrovnik 2019?
EENA 2019: Drones in Realtime Communication – Supporting automation
of the 112 Service Chain in Smart Cities https://youtu.be/0dVhoSbI2_I
§ Embedding drone operations into
end-to-end services chain
§ Connecting drone management to
video conferencing
§ Drone services automation affecting
emergency call chain

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Insights 2020/2021
Drone Operations and
Deployment Scenarios in
Emergency Services Missions

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Drone Operations and Integration Scenarios
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Manual and locally piloted
Drone Flight
Platform-piloted automated
Drone Flight
Video transmission leveraging
communication equipment
onsite at incident location
in the field
Drone connected over 4G/5G
Mobile Networks, Video- and
Data Transmission for extended
options of interaction

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Onsite Response
Line of Sight
manual piloted
Local Emergency
Response Organisation
Command & Control Center
Video
Codec
4G/5G
network
Video
Collaboration
Platform
Mobile Staff
Local Video
Scenario 1
Locally manual piloted drone,
video transmission with onsite
video equipment
Drone Integration Scenarios

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Drone
Shelter
Scenario 2
Drone Integration Scenarios
Local Emergency Response
Organisation
Command & Control Center
Mobile Staff
Video Collaboration
Platform
Drone Management
Platform
BVLOS over Mobile
4G/5G
network
Onsite Response
Video over
Mobile
Remote automated
piloted by drone
management platform
over the air (4G/5G),
drone shelter robot
integration

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Drone Operations and Integration Scenarios
Findings and Insights
Manual and locally piloted
Drone Flight
Platform-piloted automated
Drone Flight
Video transmission leveraging
communication equipment
onsite at incident location
in the field
Drone connected over 4G/5G
Mobile Networks, Video- and
Data Transmission for extended
options of interaction
1 2
Real Life Relevance in 2021?
80% 20%

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Drone Operations and Integration Scenarios
Findings and Insights
Manual and locally piloted
Drone Flight
Platform-piloted automated
Drone Flight
Strategic Service Optimisation
Target Group:
National Government
or Ministries
Tactical Mission Support
Target Group:
Local Government
or Emergency Response Org
Video transmission leveraging
communication equipment
onsite at incident location
in the field
Drone connected over 4G/5G
Mobile Networks, Video- and
Data Transmission for extended
options of interaction
1 2

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Drone Operations and Integration Scenarios
Findings and Insights
Manual and locally piloted
Drone Flight
Platform-piloted automated
Drone Flight

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A glimpse into the future
Automated Drone Flight
Seligenstadt/Dietzenbach
17.09.2020

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Drones permit a fast and clean transport of parcels or vital
medical supplies. Drones support the fire brigade, disaster
control services, mountain rescue services and police forces
in their operations and allow for the efficient inspection of
infrastructure or traffic management. And as a new and
innovative means of air transport, air taxis can firmly establish
themselves for passenger transport in tomorrow's mobility mix,
offering a tremendous advantage, especially in rural areas.
Drivers Drone Flight Day 17th Sept 2020
Fire Brigades Seligenstadt / 112 PSAP Dietzenbach

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Drone Flight Day 17th Sept 2020 – Geography
Fire Brigades Seligenstadt / 112 PSAP Dietzenbach
Dietzenbach
112 PSAP
13 km Seligenstadt
Fire Brigades

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Flight Route
Planning
Seligenstadt
Target:
Werksgelände LKS
Start:
Fire Brigades
1.20 Km
4m 0s
Flight information
Total distance
Estimated duration

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30 – 40 m height
Fire Brigades
Rooftop
Flight
Destination

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Emergency Response
Drones become Active Team Members
Thank you Firebrigades Semd, Germany https://youtu.be/jE7czZ5gDOc

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Drones Become Active Team Members
What drones can do...
Payload
Fly
Sensors
Video Footage
Camera
Photos
Measurements
Transport Generate
Transmit
Collaborate?
Communicate?
Share?
Respond?
Carry
Drones Can
Can drones

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Drones Become Active Team Members
Communication and Collaboration
Communication

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Drones Become Active Team Members
Communication and Collaboration
Communication Collaboration

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Drones Become Active Team Members
Communication and Collaboration
Communication Collaboration
Drone Chat Bot

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Drones Become Active Team Members
Communication and Collaboration
Communication Collaboration
Drone Chat Bot
Context

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Drones in Emergency Communications
https://youtu.be/0_Slnkszx-o
https://youtu.be/W12U2NrhSIY

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Group “Emergency Engagement 4.0“
https://www.linkedin.com/groups/8516305
Markus Bornheim – Personal Profile
http://www.linkedin.com/in/markusbornheim
@m_bornheim
http://www.eena.org/pages/technical-committee-members
EENA
Vice Chair
EENA Committee
Channel “Emergency Engagement 4.0“
https://www.youtube.com/channel/UC9Fht_SvF0Au38RHc2wQjg
Markus Bornheim
Avaya International Practice Lead Public
Safety & Emergency Services
bornheim@avaya.com
+49 69 7505-6213
Theodor-Heuss-Allee 112 60486 Frankfurt

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www.avaya.com
Thank you very much!