SlideShare une entreprise Scribd logo
1  sur  11
Télécharger pour lire hors ligne
Michaela Pehrström
SOS Alarm
Staff retention strategy
SOS Alarm Sweden
16 locations
1 300 employees
A safer Sweden for everyone
Why
Go to
Gone from
We & them
Associate
Unclearness
Leader
Controlled by
processes
One SOS Alarm
Proud SOS:are
Transparency
Present leadership
Goal oriented
Challenges & targets
Recruitment process
• Managers recruit their own employee
• Combine the specialist knowledge with
the operational knowledge
• Values and personal qualities
SOS Alarm
Employer Value Proposition
▪ Our strength
▪ Boost the culture
▪ From business plan to
individual goals
Culture & values
Leadership training
- Management program
- Talent program
- Health encouragement & rehabilitation
- Labor law
- Work environment
- Annual leadership training
@livetpasosalarm
#livetpasosalarm
Increase
proudness and
engagement
Social
media
eNPS
-16
13
Staff Turnover
21 %
11,6 %
Management index
3,8/5
4,1/5
Are we on the
right way?
- Yes!
Email:
michaela.pehrstrom@sosalarm.se
Linkedin:
Michaela Pehrström
sosalarm.se /facebook /linkedin /instagram
webb@ /twitter /youtube
Thank you

Contenu connexe

Similaire à EENA 2021: Staff retention in PSAPs (1/3)

1 3E Company Profile_08022015
1  3E Company Profile_080220151  3E Company Profile_08022015
1 3E Company Profile_08022015
Sandra Ghouse
 
HPMA Awards 2016 Winners Guide
HPMA Awards 2016 Winners GuideHPMA Awards 2016 Winners Guide
HPMA Awards 2016 Winners Guide
Diane Baker
 

Similaire à EENA 2021: Staff retention in PSAPs (1/3) (20)

1 3E Company Profile_08022015
1  3E Company Profile_080220151  3E Company Profile_08022015
1 3E Company Profile_08022015
 
IPDC TRAINING - Basic Management Skills Training
IPDC TRAINING - Basic Management Skills TrainingIPDC TRAINING - Basic Management Skills Training
IPDC TRAINING - Basic Management Skills Training
 
SLSissonCV
SLSissonCVSLSissonCV
SLSissonCV
 
Ne learning support intellectual wrap up-11-28-16
Ne learning support intellectual wrap up-11-28-16Ne learning support intellectual wrap up-11-28-16
Ne learning support intellectual wrap up-11-28-16
 
People at the Heart of Business: EFS Thought and Action Groups
People at the Heart of Business: EFS Thought and Action GroupsPeople at the Heart of Business: EFS Thought and Action Groups
People at the Heart of Business: EFS Thought and Action Groups
 
Swissnova presentation en
Swissnova presentation enSwissnova presentation en
Swissnova presentation en
 
Well Being In Doon Academy
Well Being In Doon AcademyWell Being In Doon Academy
Well Being In Doon Academy
 
Staff development & welfare
Staff development & welfareStaff development & welfare
Staff development & welfare
 
Learning And Qualifications 3 - Slide 1/4
Learning And Qualifications 3 - Slide 1/4Learning And Qualifications 3 - Slide 1/4
Learning And Qualifications 3 - Slide 1/4
 
Pegasus experiential learning by Bodhisattva Learning
Pegasus experiential learning by Bodhisattva LearningPegasus experiential learning by Bodhisattva Learning
Pegasus experiential learning by Bodhisattva Learning
 
Presentation1
Presentation1Presentation1
Presentation1
 
Employee and Volunteer Engagement for Charities
Employee and Volunteer Engagement for CharitiesEmployee and Volunteer Engagement for Charities
Employee and Volunteer Engagement for Charities
 
HR-IT'2013. Кицмей Тарас. Доклад "За что собственник IT компании готов платит...
HR-IT'2013. Кицмей Тарас. Доклад "За что собственник IT компании готов платит...HR-IT'2013. Кицмей Тарас. Доклад "За что собственник IT компании готов платит...
HR-IT'2013. Кицмей Тарас. Доклад "За что собственник IT компании готов платит...
 
201606 ENG CV Merete EHL
201606 ENG CV Merete EHL201606 ENG CV Merete EHL
201606 ENG CV Merete EHL
 
The Business Summary
The Business SummaryThe Business Summary
The Business Summary
 
corporate Trainings
corporate Trainingscorporate Trainings
corporate Trainings
 
Engage for Success Intuit
Engage for Success IntuitEngage for Success Intuit
Engage for Success Intuit
 
Remote Resources - Human Capital Strategy
Remote Resources - Human Capital StrategyRemote Resources - Human Capital Strategy
Remote Resources - Human Capital Strategy
 
HPMA Awards 2016 Winners Guide
HPMA Awards 2016 Winners GuideHPMA Awards 2016 Winners Guide
HPMA Awards 2016 Winners Guide
 
Mindshop Brochure
Mindshop BrochureMindshop Brochure
Mindshop Brochure
 

Plus de EENA (European Emergency Number Association)

Plus de EENA (European Emergency Number Association) (20)

EENA 2021: Industry session - Drones in emergencies (2/3)
EENA 2021: Industry session - Drones in emergencies (2/3) EENA 2021: Industry session - Drones in emergencies (2/3)
EENA 2021: Industry session - Drones in emergencies (2/3)
 
EENA 2021 - Improving public safety with smart cities and Internet of Things ...
EENA 2021 - Improving public safety with smart cities and Internet of Things ...EENA 2021 - Improving public safety with smart cities and Internet of Things ...
EENA 2021 - Improving public safety with smart cities and Internet of Things ...
 
EENA 2021 - Improving public safety with smart cities and Internet of Things ...
EENA 2021 - Improving public safety with smart cities and Internet of Things ...EENA 2021 - Improving public safety with smart cities and Internet of Things ...
EENA 2021 - Improving public safety with smart cities and Internet of Things ...
 
EENA 2021: Keynote - The European legislative framework on emergency communic...
EENA 2021: Keynote - The European legislative framework on emergency communic...EENA 2021: Keynote - The European legislative framework on emergency communic...
EENA 2021: Keynote - The European legislative framework on emergency communic...
 
EENA 2021: Keynote - Maintaining physical and mental capacity to perform duti...
EENA 2021: Keynote - Maintaining physical and mental capacity to perform duti...EENA 2021: Keynote - Maintaining physical and mental capacity to perform duti...
EENA 2021: Keynote - Maintaining physical and mental capacity to perform duti...
 
EENA 2021: Keynote – Open-Source Intelligence (OSINT) for emergency services ...
EENA 2021: Keynote – Open-Source Intelligence (OSINT) for emergency services ...EENA 2021: Keynote – Open-Source Intelligence (OSINT) for emergency services ...
EENA 2021: Keynote – Open-Source Intelligence (OSINT) for emergency services ...
 
EENA 2021: Keynote – Cybersecurity
EENA 2021: Keynote – CybersecurityEENA 2021: Keynote – Cybersecurity
EENA 2021: Keynote – Cybersecurity
 
EENA 2021: Staff retention in PSAPs (2/3)
EENA 2021: Staff retention in PSAPs (2/3)EENA 2021: Staff retention in PSAPs (2/3)
EENA 2021: Staff retention in PSAPs (2/3)
 
EENA 2021: Remote call-taking (3/3)
EENA 2021: Remote call-taking (3/3) EENA 2021: Remote call-taking (3/3)
EENA 2021: Remote call-taking (3/3)
 
EENA 2021: Remote call-taking (1/3)
EENA 2021: Remote call-taking (1/3)EENA 2021: Remote call-taking (1/3)
EENA 2021: Remote call-taking (1/3)
 
EENA 2021: Remote call-taking (2/3)
EENA 2021: Remote call-taking (2/3)EENA 2021: Remote call-taking (2/3)
EENA 2021: Remote call-taking (2/3)
 
EENA 2021: Industry session - Public Warning Solutions by Genasys (2/5)
EENA 2021: Industry session - Public Warning Solutions by Genasys (2/5)EENA 2021: Industry session - Public Warning Solutions by Genasys (2/5)
EENA 2021: Industry session - Public Warning Solutions by Genasys (2/5)
 
EENA 2021: Industry session - Public Warning Solutions by Celltick (3/5)
EENA 2021: Industry session - Public Warning Solutions by Celltick (3/5)EENA 2021: Industry session - Public Warning Solutions by Celltick (3/5)
EENA 2021: Industry session - Public Warning Solutions by Celltick (3/5)
 
EENA 2021: Industry session - Public Warning Solutions by Everbridge & one2ma...
EENA 2021: Industry session - Public Warning Solutions by Everbridge & one2ma...EENA 2021: Industry session - Public Warning Solutions by Everbridge & one2ma...
EENA 2021: Industry session - Public Warning Solutions by Everbridge & one2ma...
 
EENA 2021: Industry session - Public Warning Solutions by Frequentis (5/5)
EENA 2021: Industry session - Public Warning Solutions by Frequentis (5/5) EENA 2021: Industry session - Public Warning Solutions by Frequentis (5/5)
EENA 2021: Industry session - Public Warning Solutions by Frequentis (5/5)
 
EENA 2021: Industry session - Public Warning Solutions by F24 (4/5)
EENA 2021: Industry session - Public Warning Solutions by F24 (4/5)EENA 2021: Industry session - Public Warning Solutions by F24 (4/5)
EENA 2021: Industry session - Public Warning Solutions by F24 (4/5)
 
EENA 2021: Non-emergency numbers (4/4)
EENA 2021: Non-emergency numbers (4/4)EENA 2021: Non-emergency numbers (4/4)
EENA 2021: Non-emergency numbers (4/4)
 
EENA 2021: Non-emergency numbers (3/4)
EENA 2021: Non-emergency numbers (3/4)EENA 2021: Non-emergency numbers (3/4)
EENA 2021: Non-emergency numbers (3/4)
 
EENA 2021: Non-emergency numbers (2/4)
EENA 2021: Non-emergency numbers (2/4)EENA 2021: Non-emergency numbers (2/4)
EENA 2021: Non-emergency numbers (2/4)
 
EENA 2021: Non-emergency numbers (1/4)
EENA 2021: Non-emergency numbers (1/4)EENA 2021: Non-emergency numbers (1/4)
EENA 2021: Non-emergency numbers (1/4)
 

Dernier

Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
mahaiklolahd
 
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetvisakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Call Girls Chandigarh
 
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
Call Girl in Indore 8827247818 {Low Price}👉   Meghna Indore Call Girls  * DXZ...Call Girl in Indore 8827247818 {Low Price}👉   Meghna Indore Call Girls  * DXZ...
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
mahaiklolahd
 
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
Sheetaleventcompany
 
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
Call Girls in Udaipur  Girija  Udaipur Call Girl  ✔ VQRWTO ❤️ 100% offer with...Call Girls in Udaipur  Girija  Udaipur Call Girl  ✔ VQRWTO ❤️ 100% offer with...
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
mahaiklolahd
 
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
dilpreetentertainmen
 
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
Sheetaleventcompany
 
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetsurat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Call Girls Chandigarh
 
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetvadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Call Girls Chandigarh
 
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in LahoreBest Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
Deny Daniel
 
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real MeetErnakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Call Girls Chandigarh
 
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
Sheetaleventcompany
 
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
Escorts Lahore || 🔞 03274100048 || Escort service in LahoreEscorts Lahore || 🔞 03274100048 || Escort service in Lahore
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
Deny Daniel
 

Dernier (20)

Call Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service Chandigarh
Call Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service ChandigarhCall Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service Chandigarh
Call Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service Chandigarh
 
Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
Call Girl in Bangalore 9632137771 {LowPrice} ❤️ (Navya) Bangalore Call Girls ...
 
Sexy Call Girl Dharmapuri Arshi 💚9058824046💚 Dharmapuri Escort Service
Sexy Call Girl Dharmapuri Arshi 💚9058824046💚 Dharmapuri Escort ServiceSexy Call Girl Dharmapuri Arshi 💚9058824046💚 Dharmapuri Escort Service
Sexy Call Girl Dharmapuri Arshi 💚9058824046💚 Dharmapuri Escort Service
 
Sexy Call Girl Kumbakonam Arshi 💚9058824046💚 Kumbakonam Escort Service
Sexy Call Girl Kumbakonam Arshi 💚9058824046💚 Kumbakonam Escort ServiceSexy Call Girl Kumbakonam Arshi 💚9058824046💚 Kumbakonam Escort Service
Sexy Call Girl Kumbakonam Arshi 💚9058824046💚 Kumbakonam Escort Service
 
Vip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real Meet
Vip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real MeetVip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real Meet
Vip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real Meet
 
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetvisakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
 
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
Call Girl in Indore 8827247818 {Low Price}👉   Meghna Indore Call Girls  * DXZ...Call Girl in Indore 8827247818 {Low Price}👉   Meghna Indore Call Girls  * DXZ...
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
 
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
Call Girls Service Chandigarh Sexy Video ❤️🍑 8511114078 👄🫦 Independent Escort...
 
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
Call Girls in Udaipur  Girija  Udaipur Call Girl  ✔ VQRWTO ❤️ 100% offer with...Call Girls in Udaipur  Girija  Udaipur Call Girl  ✔ VQRWTO ❤️ 100% offer with...
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
 
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
 
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
Premium Call Girls Bangalore {7304373326} ❤️VVIP POOJA Call Girls in Bangalor...
 
Sexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort Service
Sexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort ServiceSexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort Service
Sexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort Service
 
2024 PCP #IMPerative Updates in Rheumatology
2024 PCP #IMPerative Updates in Rheumatology2024 PCP #IMPerative Updates in Rheumatology
2024 PCP #IMPerative Updates in Rheumatology
 
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetsurat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
 
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meetvadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
vadodara Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
 
(Big Boobs Indian Girls) 💓 9257276172 💓High Profile Call Girls Jaipur You Can...
(Big Boobs Indian Girls) 💓 9257276172 💓High Profile Call Girls Jaipur You Can...(Big Boobs Indian Girls) 💓 9257276172 💓High Profile Call Girls Jaipur You Can...
(Big Boobs Indian Girls) 💓 9257276172 💓High Profile Call Girls Jaipur You Can...
 
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in LahoreBest Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
Best Lahore Escorts 😮‍💨03250114445 || VIP escorts in Lahore
 
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real MeetErnakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
 
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
Indore Call Girl Service 📞9235973566📞Just Call Inaaya📲 Call Girls In Indore N...
 
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
Escorts Lahore || 🔞 03274100048 || Escort service in LahoreEscorts Lahore || 🔞 03274100048 || Escort service in Lahore
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
 

EENA 2021: Staff retention in PSAPs (1/3)