Session on: Supporting call-takers/dispatchers decision making and situational awareness Chair: Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom An experienced, well-trained call-taker/dispatcher can gather a lot of high quality, vitally important information that can help first responders form an early understanding of what they will be facing upon arrival at the emergency scene. Supporting tools could however help them to do it faster and better!