1. www.connstep.org
800.266.6672
1090 Elm Street | Rocky Hill, CT 06067
CONNSTEP’S PORTFOLIO OF SERVICES
www.connstep.org
Helping Connecticut businesses grow, improve, and learn for 21 years. Find out how we can help you!

2. www.connstep.org
800.266.6672
1090 Elm Street | Rocky Hill, CT 06067
CONNSTEP’SPORTFOLIOOFSERVICES
QUICK FACTS ABOUT CONNSTEP
In the last two years alone, we delivered
transformational results for over 640 businesses
across CT. Our consulting services helped to
create:
• $46 million in saved investments
• $81 million in cost savings
• $108 million in increased sales
• $527 million in retained sales
• $80 million in increased investments
Over the last year we’ve helped more than
300 companies to achieve results like these:
• 50% faster lead times
• 25% more productivity/capacity
• 50% less inventory
• 25% improved quality
• 50% better space utilization
We are the only Lean consultants in Connecticut
whose results are independently verified by an
objective third-party.
At CONNSTEP, our specialty consulting services are all geared
toward identifying opportunities for growth, enhancing
profitability, and sharpening our clients’ competitive stance. We
help companies reach new heights of capacity and productivity
using Lean principles and tools.
We offer services in Continuous Improvement, Business Growth,
Environmental/Energy, Quality Management, and Training.
CONTINUOUS IMPROVEMENT
Transform your business into a customer-focused, resource-efficient
powerhouse through continuous improvement and Lean solutions.
Minimize waste while increasing productivity and profitability, and
create a competitive advantage that really sets your company
apart with:
• Reduced lead times and lower costs
• Improved efficiency, productivity, quality, and overall performance
• Smoother, more accurate information management
• Increased customer satisfaction
Our experienced Lean consultants create advantages for
companies pursuing enterprise-wide lean transformations,
including: expertise, objectivity, perspective, facilitation, and
training. We can customize any of these Lean solutions to fit your
unique needs.
5S
Like many continuous improvement tools, 5S is a simple framework
which is very powerful when implemented on the factory floor, in
the office environment, or in any other work space.
Cell Design
Proper cell design helps you produce the most product in the least
amount of time for any batch size, using the least stock and the
fewest man hours.
Team/Change Management
Successful change management minimizes the perceived negative

3. www.connstep.org
800.266.6672
1090 Elm Street | Rocky Hill, CT 06067
CONNSTEP’SPORTFOLIOOFSERVICES
consequences of change while reinforcing the perceived
positive outcomes.
Enterprise Wide Lean
Enterprise-Wide Lean initiatives present opportunities to
increase top-line revenue, as well as benefit from bottom-line
improvements.
Kaizen
Kaizen events are intense, focused efforts to improve a
process quickly by eliminating waste wherever possible.
Kanban/Pull
Kanbans are an integral part of a pull system that creates
improved flow of information and material based on actual
consumption.
Lean Healthcare
Hospitals around the world are successfully implementing
Lean practices for the benefit of patients, employees,
providers, and the organization itself.
Lean Office/Business Operations
The Lean principles and tools utilized in manufacturing
operations can be applied in the office or administrative
processes to reduce waste and improve productivity.
Plant Layout
Plant Layout consultants can help you maximize the space
you’re in; improved plant efficiencies mean more capacity to
deliver your product and more profitability.
Setup Reduction
Reducing set up times and accomplishing quick changeovers
means your company achieves benefits including: shorter
lead time, less material waste, fewer defects, less inventory
needed, lower space requirements, higher productivity, and
greater production flexibility.
Six Sigma Greenbelt
Six Sigma eliminates the variation that creates waste; it
is a customer-focused, data-driven decision making tool
grounded in fact and statistics.
Supply Chain Development
You can turn the way you manage your supply chain into
a strategic advantage, and get more of the new business
you’re after.
Total Productive Maintenance (TPM)
You can maximize the productivity of your company’s
equipment for its entire life cycle and extend the life of your
equipment by implementing a Total Productive Maintenance
plan for your organization.
Value Stream Mapping
Value Stream Mapping is an essential Lean tool that gives
you a visual representation of the product information and
material flow through a value stream.
BUSINESS GROWTH
You don’t have the luxury of spending the necessary hours
growing and developing your company, even though you
know it’s essential. We understand because we work with
companies like yours across Connecticut that have the same
challenge. We’ll help you find the best opportunities to grow
and improve your business without breaking the bank or
taking on too much risk. Get the guidance and support you
need to:
• Grow sales
• Increase your customer base
• Identify new market opportunities
• Get the best return on your marketing investment
We’ve developed a suite of business development services
tailored to the needs of small to mid-sized companies.
Benchmarking
Find out your true areas of vulnerability, prioritize next
actions, and make the best use of limited resources.
Strategic Planning
Knowing where it’s most worthwhile to focus your efforts, as
well as what you shouldn’t focus on, is the first step toward
reaching your sales, marketing, and organizational growth
goals.
Strategic Marketing
Focusing on the right marketing priorities spares you from
wasting time, energy and money trying to do it all without
the people or budget required.
Lead Generation
Our dedicated resources do your market research and even
make calls on your behalf; it’s the perfect lead generation
program for companies lacking dedicated resources to make
calls and pursue follow-up activities.
Website Optimization
Our website development and digital marketing strategy
services will help you get more (and better) qualified leads,
increase website traffic and improve conversion rates.
Market Research
Get the insights you need to develop new products and
services, and ground your strategy in reliable data for
realistic growth projections.
Tech Acceleration
Small to mid-sized manufacturers simply can’t do it all and
know it all within the walls of their own company, especially

4. www.connstep.org
800.266.6672
1090 Elm Street | Rocky Hill, CT 06067
CONNSTEP’SPORTFOLIOOFSERVICES
when it comes to new technology needs.
Technology Scouting
We can help you define, discover, and deploy the
technology you need.
New Product Development
You need a well-defined, efficient process for developing
new products that meet/exceed customer expectations
to: improve productivity, reduce lead times and increase
margins/profitability from new parts or products and
services.
Technology-Driven Market Intelligence
Get a structured, replicable approach to the essential
components of traditional market research, focused squarely
on market intelligence that reveals the benefits and market
impact of technology-based assets.
Business Growth Program
We help you establish a proven framework to help your
business grow and diversify.
ENVIRONMENTAL & ENERGY
Environmental and energy initiatives are part of a continuous
improvement strategy helping manufacturers improve their
productivity, profitability, and competitiveness. The benefits
of our Environmental & Energy services include:
• Reduced scrap and rework
• Reduced hazardous wastes
• Improved environmental performance
• Prevention of compliance and liability costs
• Reduced quantity of raw materials, resources, and energy
required to realize your product
We can show you how improved environmental performance
and increased profitability go hand in hand.
QUALITY MANAGEMENT
By gaining a quality certification, you’ll belong to an elite
group of companies that are operationally agile, customer-
focused and better able to face the competitive challenges
of today and tomorrow.
We can assist you in achieving the industry quality system
standards that will help you attract new customers, retain
existing customers, and compete in the global market.
Internal Quality Audits
Focus on running your business while qualified consultants
perform your strategic Internal Quality Auditing.
Quality Certification
Once you make the strategic decision to become registered
to a quality standard, we will be there every step of the
way.
ABOUT CONNSTEP
CONNSTEP Inc. is a consulting firm that helps
Connecticut businesses to grow strategically; improve
operations, profitability, and efficiencies; and drive
competitive advantage in the market.
TRAINING
Our practical, experienced experts teach your team the
strategies, tools and methods to succeed. Regardless of your
company size, the product you deliver, or the customer you
serve, our training in Lean continuous improvement can help
your organization eliminate process waste, often cutting
significant cost in the process.
We offer training on-site at your facility or through our
many seminars and courses, which include:
Continuous Improvement Champion Certification
Students complete a Mentored Lean Project on-site at your
facility that produce ongoing ROI results.
Lean for Hospital Managers
Learn the value of applying Lean principles and
methodology to improve healthcare by providing examples
of specific benefits that accrue when the people who
actually do the work look at the details of processes and fix
problems where the work is done.
Lean Awareness Six Sigma Greenbelt
Experts guide students through their Six Sigma
implementation using targeted improvement projects and
applying the proven DMAIC (Defining, Measuring, Analyzing,
Improving and Controlling) approach.
Training Within Industry (TWI)
A timeless and practical tool, Training Within Industry (TWI)
remains a superior training concept today, especially in the
mass production setting because it helps to facilitate greater
speed to market and remove waste associated with training
time.
Have a brief discovery session with us. No risk, nothing to
lose, and plenty to gain.