Madrid's experience developing an integrated, technology-enabled transport system. Presented by Antonio García Pastor at Transforming Transportation 2015. Transforming Transportation 2015: Smart Cities for Shared Prosperity is the annual conference co-organized by the World Resources Institute and the World Bank.

1. www.TransformingTransportation.org
Integration of the Public Transport
System in Madrid Region
Antonio García Pastor
Head of Planning Department, Consorcio
Regional de Transportes de Madrid (CRTM)
Presented at Transforming Transportation 2015

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Integration of the public transport system
in Madrid Region
Transforming Transportation
Washington, 16 January 2015
Antonio García Pastor
Head of the Planning Department
Consorcio Regional de Transportes de Madrid (CRTM)

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Contents
1. Madrid region and its Public transport system
2. Integration Model of Madrid Public Transport System
3. Objectives of Madrid PTA
4. Challenges and lessons lernt

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1. Madrid region and its Public transport system

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Madrid is one of 17 autonomous regions of Spain, formed up by 179
municipalities, with almost 6.5 million inhabitants in an area of 8,028.5
km2.
MADRID REGION
1. Madrid region and its PT system
Town size number of
municipalities
Population
01.01.2014
up to 100 9 653
101-500 20 5,290
501-1000 18 12,751
1001-5,000 51 122,845
5,001-10,000 32 232,331
10,001-50,000 29 670,400
50,001-100,000 10 748,113
100,001-250,000 9 1,496,822
more than 250,001 1 3,165,235
Total 179 6,454,440

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Metro (underground) system Metro Madrid: Public company owned by Madrid
Region (100%), plus 2 sections under concession.
Madrid city urban buses system EMT: Public company owned by Madrid municipality
Suburban railway system Cercanías Renfe: Public company owned by National
Government
Metropolitan and regional buses:
Interurban buses
26 private companies operating 29 concessions
Urban buses in other municipalities 36 municipalities: Public and private companies, 7
concessions, 2 public municipal services and rest
integrated in the interurban concession
Light rail system 3 concessions by private operators
Big bus interchanges 5 concessions (construction and operation) by
private operators
PUBLIC TRANSPORT MODES AND OPERATORS
1. Madrid region and its PT system

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2. Integration Model of Public Transport System

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Administrative Integration: With the creation of the
Consorcio Regional de Transportes de Madrid (CRTM), as
unique public transport authority, gathering responsibilities
of the Madrid Region and the adhered local governments.
Fare Integration: With the implementation of the Travel
Pass, which is presently used in more than 70% of public
transport journeys.
Modal Integration: Assuming that different transport
modes are complementary, coordinating networks and
services, being intermodality a key issue.
Technological Integration: Integration of data,
formats, protocols and processes between operators
customers and authorities.
FOUR PILLARS OF INTEGRATION IN MADRID
2. Integration model of Madrid PT system

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INSTITUTIONAL FRAMEWORK BEFORE THE CREATION OF CRTM
2. Integration model of Madrid PT system

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INSTITUTIONAL FRAMEWORK
2. Integration model of Madrid PT system

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MEMBERS OF THE CRTM BOARD
Board - 20 members, under the principle one seat one vote:
• 7 members: Madrid Regional Government
• 3 members: Madrid city council (municipality)
• 3 members: Other municipalities of the region
• 2 members: National Government
• 2 members: Private operators association
• 2 members: Trade unions
• 1 member: Association of Consumers
President of CRTM: the Regional Minister of Transport, he/she
nominates the General Manager
Vice-president: Madrid city councillor of Transport
Executive board: 6 members
2. Integration model of Madrid PT system

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3. Objectives of Madrid PTA

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MAIN OBJECTIVES AND FUNCTIONS OF CRTM
 PT Infrastructure planning in the region of Madrid.
 Establishment of an integrated fare system for all Public transport
in the region of Madrid.
 Definition of a stable and clear financing framework of the whole PT
system.
 Planning of services and definition of coordinated operational
programmes for all transport modes.
 Development of a policy of economic control and management of
the transport system.
 Creation of a unique and global image of the PT system, where
CRTM holds the external relations with users.
These functions of CRTM are those of a transport authority which acts in
both strategic y tactical fields, leaving to operators the operational area.
3. Objectives of Madrid PTA

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REASONS FOR A MUNICIPALITY TO JOIN CRTM
Two main reasons:
 The region of Madrid through CRTM pays 50% of subsidy of urban
transport
 The integrated transport tickets (seasonal pass) can be also used in
urban transport
But there are other important reasons:
 Technical level of municipalities in transport is low, and CRTM can
support them with its technical staff.
 Bus stops and shelters cannot be paid in medium-small size
municipalities. CRTM invests in shelters and stops.
 Local information such as transport maps.
 Support in development of mobility policies such as SUMPs.
 Close contact and work with municipalities.
3. Objectives of MadridPTA

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 1986 creation of CRTM
 1987- 1993 introduction of first Monthly passes
 1995-1999 First Metro extension plan
 1999-2003 Second Metro extension plan
 2003-2007 Third Metro extension plan
 2003-2009 Interchange plan
 2009 Modernization plan in suburban buses
 2012 Introduction of the smart contactless card
 2012 Integrated PT control centre
 2013 ........
FARESYSTEM
INFRASTRUCTURES
TECHNOLOGIES
It is important to progress step by step, through coordination and with a
sound technical basis. There are always new challenges and
developments to make
EVOLUTION IN THE INTEGRATION PROCESS
ADMINISTRTIVE
3. Objectives of a PTA in Madrid

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4. Challenges and lessons lernt

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 To adjust the supply to the demand level under budget restrictions
 Increase ticketing options and new technology, implementation of
contactless card and future NFC payment devices
 New Transport Control Centre integrating all public transport
operators and infrastructures under CRTM: CITRAM and providing
real time information to the customer
 Progress in mode integration (Cercanías) and taking further
functions i(taxis, bicycles, car sharing, parking policy, etc.)
 Modernization Plan for Interurban Buses under EU PSO, with
quality indicators (bonus – malus)
 To enhance sustainable mobility plans in our cities and review new
land development plans in order to achieve a better integration
between public transport and urban planning
 To promote the corporate social responsibility (CSR) towards our
customer and give them benefits. Importance of a common image
Future challenges
4. Challenges and lessons lernt

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 Creation of a coordinating authority is not easy and must be made
gradually
 It is important to establish functions and products that no other
authority can do, in order to settle down the body and to prevent
its disappearing
 Fare integration is one of the first tasks to develop since it fulfils
the previous point and it is well appreciated by citizens
 Legal and administrative issues can be an obstacle to create the
authority, but there must be a legal coverage with a clear sharing
of responsibilities. Important to think the best approach to
development (in Madrid municipalities adhered voluntarily)
 A sound financing framework has to be achieved, with participation
of ideally all parties involved
 The board, technical committees and technical assistance are also
means to create a common and useful entity for stakeholders
Lessons lernt
4. Challenges and lessons lernt

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Feasibility study and design of the PTA
Ideally the “strongest” administration must launch it, but with
the rest of stakeholders participating. Based on existing situation
and functions of the future authority based in:
1.Assigned functions
2.Institutional insertion and governance
3.Organization and staff
4.Needed legal framework for creation and development
5.Needed economic framework
Discussion of the first model with the different administrations and
proposal for implementation.
Implementation
1.Development of legal framework
2.Information, communication and adaptation of the institutional
framework.
3.Staff contracting and training (bringing people from admins,
but contracting new and fresh staff.
 Operation start up
First assignments: integrated service and mobility plan in the
region. Definition of the integrated fare structure
4. Challenges and lessons lernt
Possible route sheet for creating an authority

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Thank you very much for your attention
www.crtm.es
Antonio García Pastor
antonio.garcia@crtm.es