This webinar was hosted on 11th June, 2015 from 5:30 - 6:30 pm IST (Local Time) by Gigi Wolfe, FedEx Corporation and Manish Pandey, EMBARQ India. FedEx expert, Gigi Wolfe, presented the basics of route management and designing on-ground operations. The presentation introduced the FedEx framework, tools, and best practices to enable you to provide an enhanced experience for drivers and customers while ensuring cost efficiency and timely delivery. Following Gigi's presentation, Manish Pandey of EMBARQ presented a real use case study of these learnings to design routes for BMTC's chartered services to transport over 1000 employees of Schneider Electric's R&D Centre in Bangalore. This webinar was the first of a multi-part entrepreneur webinar series supported by FedEx Corporation. Webinar Recording - https://attendee.gotowebinar.com/recording/7536986549277554689 Upcoming Webinars - http://embarqindiahub.org/e-learning/webinars

1. Mobility Entrepreneur Webinar Series 1:
How to Design and Manage On-Ground
Operations
Presented By –
Gigi Wolfe, Manager - Global Engineering Support, FedEx Corporation &
Manish Pandey, Associate - Urban Transport, EMBARQ India

2. Route Management: Key Factors
Gigi Wolfe, GP&E
EMBARQ India
June 11, 2016

3. Route management
• Considerations
◦ Know your environment
◦ Clarify your business goals
◦ Understand constraints and variables
• Success Factors
◦ Engage your workforce
◦ Consult your customers
◦ Evaluate constantly and holistically
◦ Leverage information and technologies
June 11, 2015Gigi Wolfe. Global Planning & Engineering 3

4. 4
• Group geographies based on
natural barriers
• Avoid crossing congested roads
• Eliminate/reduce the chance for
courier crossover
• Create unique plans for days of
the week or seasonal needs
• Evaluate capacity through key
indices and adjust plans if
necessary
• environment: day of week trends, ecommerce growth
• business goals: efficiency, service, outstanding customer
experience
• constraints and variables: travel delays, customer preferences
June 11, 2015Gigi Wolfe. Global Planning & Engineering
Route creation; drive less = delivery more

5. Flexibility; volume changes and traffic variables
5
• Superloop Principles
• Provides flexibility for
light/heavy days
• Knowledge of the area
• Knowledge of your customers
• Collaboration with peers
• environment: day of week trends, ecommerce growth
• business goals: efficiency, service, outstanding customer
experience
• constraints and variables: travel delays, customer preferences
June 11, 2015Gigi Wolfe. Global Planning & Engineering

6. Engage your workforce, consult your customer
6June 11, 2015Gigi Wolfe. Global Planning & Engineering
• Understand your customers
through your employees
• Gain their knowledge and
insights for consistency and
longevity
• Leverage information and
technology and integrate into
your processes

7. Holistically evaluate your business
• Get feedback from employees
• Get insight from customers
• Measure key indices
• Evaluate periodically
7
Key
Indices
Customers
Employees
Future
Process
June 11, 2015Gigi Wolfe. Global Planning & Engineering

8. 6/12/2015 8GP&E - Canada P&E Alignment
Bangalore
Population: 8.5 Million Area: 1240 Sqkm
(2011-Metro Area)
Case Study: BMTC – Schneider
Problem: Employee movement to place of work
Schneider : 1000+ employees
Current Travel Modes: Chartered minibuses, Cabs,
Private Vehicles
Background to the Problem

9. 6,521 Buses
6250 Schedules
5.2 Million Passengers
Daily
2400+ Routes
76,636 Bus Trips
12.9 lakh Service Kms
Case Study: BMTC – Schneider
Introduction to BMTC
BMTC also provides Chartered Services to Companies

10. Case Study: BMTC – Schneider
Solving the work trip for Schneider Employees
- 981 Employees
- Office located at suburbs of
city
- 541 Pick-up locations
- Furthest Pick-up point
more than 50 kms away
Schneider
Office

11. Case Study: BMTC – Schneider
Solving the work trip for Schneider Employees
Pick-up Vehicle: Volvo 8400
Seating Capacity: 41+1
Challenges
- Operability in minor roads
- Lack of Digitized Road Network as base
- Availability of Free Software for Routing Problems
- Managing Travel times
- Assigning Buses from Depots+ Regular Schedules
(minimizing dead km operations)

12. Case Study: BMTC – Schneider
Solving the work trip for Schneider Employees
Schneider
Office- Use of ArcGIS
- Manual Clustering
- On Ground Surveys for Vehicle
Operation
- 26 Routes
- Occupancy ranging between
38-41 passengers

13. Thank you
13