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Customer Satisfaction Surveys at the POS

Copyright 2013 ESII - All rights reserved
No part of this document may be used a...
Surveys and market research online
The Qwesteo software takes you through every step:
1

2
3
4

• Create questionnaire
• C...
EASY TO USE
How would you rate:
your welcome on arrival?

FAST

FUN
ANALYSE CUSTOMER
SATISFACTION AT POINT
OF SALE IN REAL...
OUR SERVICES

INTELLIGENT
QUESTION
ROTATION SYSTEM

INTERCONNECTED TOUCHSCREEN KIOSKS

How would you rate:
our prices?

Ho...
Example of a Qwesteo Survey

Company Name
Tablet 1

Tablet 2

Tablet
Questionnaire
1

Questionnaire

Questionnaire
2
Quest...
Qwesteo: market research optimized using tablets

Intuitive: easily adapted to any audience
Easy to read
How would you rat...
The hardware: a tablet tailored to your business needs
9.7 inch screen
Secure, reinforced and resilient screen, case & wir...
Fast, intuitive and easy to use
Interface access via browser
Create a questionnaire in just a few clicks
Change the questi...
Easy-to-use interface for rapidly creating questions
Transfer questionnaires to a tablet in just one click
Automatic, in-depth analysis
Sophisticated pre-prepared reports automatically generated
Real-time data accessible online
R...
Automatic, in-depth analysis

13
Automatic, in-depth analysis

14
Sophisticated analysis automatically created for you
Following up on tablet « health check » on Google Maps
Thank you

Contact
+33 467 070 010
info@esii.com

www.esii.com
QWESTEO, satisfaction survey on tablet
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QWESTEO, satisfaction survey on tablet

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ESII presents its new satisfaction survey on tablets, QWESTEO. Easy, fast, fun and powerful, QWESTEO allows you to evaluate your customers’ satisfaction in real time at your points of sale. The questions are easily customizable and your customers can respond in one click. You get results and analysis reports continuously: you can thus better understand your customers’needs, improve your image and create a genuine relationship of trust with them.
Ideal to evaluate a service (reception, customer service, quality, ...), a commercial campaign (product launch, promotional operation, ...) or a one-off operation, QWESTEO is an essential to complete the in-store customer journey.

Publié dans : Marketing, Technologie, Business
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QWESTEO, satisfaction survey on tablet

  1. 1. Customer Satisfaction Surveys at the POS Copyright 2013 ESII - All rights reserved No part of this document may be used and / or reproduced in any form or by any means, without the prior written consent of ESII.
  2. 2. Surveys and market research online The Qwesteo software takes you through every step: 1 2 3 4 • Create questionnaire • Collect responses • Analyse responses in real time • Publish and export results with professional reports 30% click rate 2
  3. 3. EASY TO USE How would you rate: your welcome on arrival? FAST FUN ANALYSE CUSTOMER SATISFACTION AT POINT OF SALE IN REAL TIME POWERFUL
  4. 4. OUR SERVICES INTELLIGENT QUESTION ROTATION SYSTEM INTERCONNECTED TOUCHSCREEN KIOSKS How would you rate: our prices? How would you rate: In-store advice? How would you rate: your welcome on arrival? REAL TIME Analyse responses and take each new development into account. ANALYSIS REPORT Customer responses: ANALYSIS AT POINT OF SALE Kiosk 1 Kiosk 2 Kiosk 3 Kiosk 4
  5. 5. Example of a Qwesteo Survey Company Name Tablet 1 Tablet 2 Tablet Questionnaire 1 Questionnaire Questionnaire 2 Question 1 Tablet X Question 2 Question X Questionnaire X 5
  6. 6. Qwesteo: market research optimized using tablets Intuitive: easily adapted to any audience Easy to read How would you rate: Fast (Just click a smiley face) Waiting time at the checkout? Optimised, 3G/EDGE code Touch the screen to provide feedback. Conforms to data protection standards (CNIL) Customers are happy to take part in your surveys without any assistance. 1 customer = 1 click 6
  7. 7. The hardware: a tablet tailored to your business needs 9.7 inch screen Secure, reinforced and resilient screen, case & wiring Integrated 3G connection Optimised reception (dedicated antenna) SFR or Orange 3G card included Android (proprietary; virusless) Auto-update Remote control Secured Lightweight design means it is not bulky and fits in with all environments (colour-customisable) 2 formats available; floor standing (1.2m) or desk size 7
  8. 8. Fast, intuitive and easy to use Interface access via browser Create a questionnaire in just a few clicks Change the questions remotely in real time Activate questionnaires in real time Tablets can be managed remotely A highly receptive tool. No staff support necessary. 8
  9. 9. Easy-to-use interface for rapidly creating questions
  10. 10. Transfer questionnaires to a tablet in just one click
  11. 11. Automatic, in-depth analysis Sophisticated pre-prepared reports automatically generated Real-time data accessible online Results filtered by store/sector/region/country for more in-depth analysis Reports can be shared with a simple hyperlink Results are clear, relevant, easy to read and analyze for your business. Your resources can be efficiently managed: no time is wasted consolidating results. Click here to see a sample report on line 11
  12. 12. Automatic, in-depth analysis 13
  13. 13. Automatic, in-depth analysis 14
  14. 14. Sophisticated analysis automatically created for you
  15. 15. Following up on tablet « health check » on Google Maps
  16. 16. Thank you Contact +33 467 070 010 info@esii.com www.esii.com

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