Disruption through technology has revolutionized many industries and one such industry, perhaps, where the impact has been most visible is retail.

1. Innovating retail business
in the age of disruption

2. Mr. Retailer

3. Innovating retail business in the age of disruption
Disruption through technology has revolutionized many industries and one such industry,
perhaps, where the impact has been most visible is retail.

4. Innovating retail business in the age of disruption
At the turn of the millennium, technology has brought about a huge shake-up in retail, in
two ways:
ii) By adding more dimensions to the
traditional methods of retailing
i) By bringing about a change in the
perception of retailing and its customers,

5. A few insightful perceptions about retail innovation
Bridging the offline-online gap
For the customers, retail is only
about getting their order
fulfilled. It is up to the retailer to
figure out the process to make
sure they meet the customer
expectations on time, budget
and quality, no matter what
channel they have used to make
the purchase.

6. A few insightful perceptions about retail innovation
Predicting the problems in
advance
Retailers need to use the art
and science of forecasting not
only sales and profits, but also
pain points that could surface in
the future.

7. A few insightful perceptions about retail innovation
Data driven retailing
Any retail business can be
successful if it has the required
resources to track, collect,
measure and analyze data. The
outcome of the analysis would
definitely equip retailers to take
calculated risks rather than
simply going by their intuitions.

8. A few insightful perceptions about retail innovation
Going beyond the customer
experience
Great customer experience is a
relationship that every
customer has with their
preferred brand or product, and
thus other entities involved.
Hence, retailers need to provide
a better and distinguishing
experience for customers to get
hooked on and stay loyal.

9. Every year, 50,000 retail associates use ETP to serve 150,000,000 consumers, selling
USD 5,000,000,000 of merchandise. More than 300 brands in over 20 countries,
across 10 time-zones, in 200 cities, at 25,000+ stores, in 5 languages run on ETP.
Australia, Bahrain, China, Egypt, Hong Kong & Macau, India, Indonesia, Iraq, Jordan, Kingdom of Saudi Arabia, Kuwait,
Malaysia, Oman, Qatar, Singapore, Thailand, The Philippines, Tunisia, U.A.E., Uzbekistan, Vietnam and Yemen
www.etpgroup.com