1. Supervisorof the Quarter2015--
Ed has developedaPersonal DevelopmentProgram foranyfrontoffice employee thatiswillingto
participate. The personal developmentprogramconsistsof anypersonal orprofessional goalsthatan
individualwantstoaccomplish.ImetwithEd todiscussmy goals,andI specificallydiscussedaninterest
inparticipatinginlateral service inF&B.Edacted uponthisand partneredwithRay& Ali fromthe Lobby
Lounge and gotme startedon lateral traininginthe LobbyLounge.Iam thoroughlyenjoyingthe
opportunityandIam verythankful itwas putintoaction insuch a timelymanner.
Ed alsoknewI wantedtotake onmore responsibilityandworkonprojects.Whenaprojectcame about
to update the In-RoomDirectory,Edcame to me and offeredif Iwantedtotake ownershipof the
project.Withthis,I reachedoutto departmentleaderswithspecificsabouttheirdepartmentofferings
to ensure itwascorrect for the directory.Edoversaw the project,buthe allowedme tobe incharge.
Ed alsois incharge of the Ms. Rewardsprogram.Ms. Rewardsisa Ritz-CarltonGrande Lakesspecific
recognitionprogramthatoffersweeklyincentive andrecognition.NotonlydoesEdgoabove and
beyondwithiseverydaywork,buthe continuestoensure thatour employeesare recognizedfortheir
positive behaviorsandactions.
Ed is verypassionate aboutMR.BIV reportingandensuringthatwe as employeesare all familiarand
comfortable withMystique andwritingMR.BIVs.He isalwayswillingtohelpaswell.Edmakesitknown
that reportingMR. BIVsisvital to the operationasit ensuresthatourguestopportunitiesare reported
and takencare of.
Ed gets the job done bycommunicatingandpartneringwithdifferentdepartmentstohelpwith
employeegoalsandinterests.
Ed is a talent developerbecause he isveryopenandencouragingwhenitcomestosucceedinginone’s
currentrole as well asexploringanythingelseRitz-Carltonhastooffer.
Ed books the business bykeepingupwiththe weeklyMs.Rewardswinnersandensuringproper
recognitionforourlovelyLadiesandGentlemen.Edalsohascertainfollow upsplannedforthe PDP
processincludinga90-day follow-up,buthe alsokeepsthe dooropenfora follow upatany time.
Overall,Edextendsthe genuine care andcomfortto employees,makingladiesandgentlemenfeel
valuedandimportant.Thisisveryimportantasthisallowsemployeestoreflectthisbehavioruponour
guests.