Rob Catalano: 2022 Trends in Employee Voice: Improving Employee Experience & People Analytics People Analytics Conference Website - https://pacamp.org/ Youtube - https://www.youtube.com/channel/UCeHtPZ_ZLZ-nHFMUCXY81RQ/featured FB - https://www.facebook.com/pacamporg

1. 2022 Trends in Employee Voice:
Improving Employee Experience
& People Analytics
@RobCatalano
chief engagement officer, WorkTango

2. Mariah Carey
Axl Rose Prince
Steven Tyler

3. https://www.concerthotels.com/worlds-greatest-vocal-ranges

9. Most painful thing to
experience?

10. Today’s Discussion
1. why employee voice is important in your employee
engagement & retention efforts
2. trends in how companies are shifting their employee
voice strategy (from a FOW & PA lens)
3. how employee voice data supports insights & action
towards improved decision making and employee
experiences

12. https://www.analyticsinhr.com/blog/14-hr-metrics-examples/

14. Why you should care?
Researchers have reported several
benefits from enabling employee voice:
• increased employee loyalty and commitment
• increased organisational performance
• decreased absenteeism
(Wilkinson, Dundon, Marchington, & Ackers, 2004 Wilkinson, A., Dundon, T., Marchington, M., & Ackers, P.(2004). Changing patterns of employee voice. Journal of Industrial Relations.

15. Employee Voice = Company Benefits
http://freetogrow.com/wp-content/uploads/2017/08/7.-FTG-Engaging-Times-September-2016-Boost-engagement-innovation-through-employee-voice.pdf

18. four ways companies
are shifting their
employee voice strategies

19. 1. more than (an annual)
engagement surveys…

21. experience with
teams
all employee experiences
experience
with HR

22. “You cannot maintain positive
employee experience without
listening to your people on a
continuous basis.
Organizations will begin to
move away from annual
surveys and instead collect
feedback from employees more
frequently to better understand
the trends, issues, and variables
impacting employee
engagement in real time.”
— Josh Bersin

23. 1. more than
engagement surveys…

24. …also more than
measurement

25. Active Listening Model
Active Listening Model
Q1. Overall Measurement
Q2. Rotating Measurement Factors
Q3... Rotating Measurement Factors
MEASUREMENT
DIAGNOSTICS QX. Dig Deeper into Feedback
QX. Dig Deeper into Feedback
QX. Understanding Sentiment on Change
QX. Understanding Sentiment on Change
QX. Employee Voice (open ended)

28. 2. look at new methods to
hear the voice of
employees

29. 2. look at new methods to
hear the voice of
employees
collect more data

31. Developing
Traditional Emerging
S
O
L
I
C
I
T
E
D
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D

32. Developing
Traditional Emerging
S
O
L
I
C
I
T
E
D
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D

33. Developing
Traditional Emerging
Census/Engagement Survey
360s
S
O
L
I
C
I
T
E
D
Focus Groups
1-on-1’s
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D
Location Tracking
Computer Use Monitoring

34. Developing
Traditional Emerging
Census/Engagement Survey
360s
Pulse Surveys
Performance Appraisal Data
S
O
L
I
C
I
T
E
D
Exit / Stay Discussions
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D
Location Tracking
Recognition Data
Calendar/Connectivity
Computer Use Monitoring Call Recordings/Web Chats
Focus Groups
1-on-1’s

35. Developing
Traditional Emerging
Census/Engagement Survey
360s
Employee Lifecycle Surveys
S
O
L
I
C
I
T
E
D
Collaborative Events
Chatbots
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D
Location Tracking
Recognition Data
Calendar/Connectivity
Intranet/Internal Systems
Wearable Devices
Workplace Sensors
Computer Use Monitoring Call Recordings/Web Chats
Internal Chat/Emails/Calls
External Social Data
Focus Groups
1-on-1’s
Pulse Surveys
Performance Appraisal Data
Exit / Stay Discussions

36. Developing
Traditional Emerging
Census/Engagement Survey
360s
S
O
L
I
C
I
T
E
D
Structured Unstructured
U
N
S
O
L
I
C
I
T
E
D
Location Tracking
Recognition Data
Calendar/Connectivity
Computer Use Monitoring Call Recordings/Web Chats
Focus Groups
1-on-1’s
Pulse Surveys
Performance Appraisal Data
Exit / Stay Discussions
Employee Lifecycle Surveys
Collaborative Events
Chatbots
Intranet/Internal Systems
Wearable Devices
Workplace Sensors
Internal Chat/Emails/Calls
External Social Data

37. Wear your Employee Voice
on your sleeve…

39. Project Oxygen (managers)
Performance Ratings
Employee Surveys
Great-Manager Nominations
Project Aristotle (teams)
Sales Performance Metrics
Employee Surveys

40. Talent Relationship Systems
Customer Relationship Systems
Use Consumer Principles

41. 2. look at new methods to
hear the voice of
employees

42. look at new methods to
interact with
the voice of employees

43. 3. avoid
‘insights in isolation’

44. https://mymodernmet.com/classical-music-data-visualizations-nicholas-rougeux/

48. DEI Index
eNPS

52. 4. data is useless
without action

54. the right data
the right person the right time
where
magic
happens

55. the right data
the right person the right time
where
magic
happens

57. “accountability is the glue that
ties commitment to the result”
- bob proctor

58. the right data
the right person the right time
where
magic
happens

59. 1. more than engagement &
measurement
3. don’t allow “insights in isolation” 4. ACT – update how you use data
2. embrace new ways to hear employee voice

61. 2-2022
1. More than engagement
& measurement
PA CAMP
2. Embrace new ways to
hear employee voice
3. don’t allow “Insights
in isolation”
4. ACT – it’s all about
what you do with data

62. rob catalano
chief engagement officer, WorkTango
thank you