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2. AGENDA
Decision Style (organization use)
Strengths (decision style)
Weaknesses (decision style)
Preparation on how to present problems to organization
stakeholders (remaining sensitive to needs and
perspectives)
3. What is persuasive?
Simple to define, difficult to do, persuasive means influencing someone to accept
your message.
Knowledge
To know that you do not know is the best. To pretend to know when you do not
know is a disease.” ----- Lao Tzu
Likability- - You will need your employees’ trust and loyalty---earn their
respect --- rather than their popular vote.
Motivation and Purpose--An employee’s level of motivation is directly
correlated to the working relationship with his supervisor.
Every good plan needs a road map, and a delegation outline
can do just that in getting your team where it needs to go
4. Persuasive Style
Weakness– developing a good rapport with your employees
encourages trust and loyalty.
Strength--- motivation and job satisfaction are tied directly to
the relationship with their supervisor. And happy employees
tend to be committed, enthusiastic, loyal, and eager to learn
and grow.
Showing your employees the vision is to give them a view
of what their efforts can create.
5. Autocratic decision making – When a leader maintains total
control of a decision. The leader makes a decision based on
their information or perception of the situation.
Strengths – Very fast decision, Accountability of the leader
for the outcome.
Weakness – Morale is affected because if an employee is
affected by the decision’s outcome and did not contribute,
they will be critical of the manager.
i.e. – A decision regarding patient meal deliveries should not be
made by one person due to the complexities of the process.
6. Collective, Participative – When a leader involves the
members within the organization to take part in the decision
making process.
Strengths – Group participation and involvement which leads
to higher morale.
Weaknesses – Slow, time consuming process
i.e. – With regards to the preparation of patient meals a
consensus of available prep time according to the shift being
worked will result in the increased workload of an individual.
7. Logical Decision-Making
Strength
The general ability to think before acting, seeking evidence prior
to deciding
Weakness
Is the tendency to lose touch of human emotions
8. Problem with solution presentation to the organization’s
stakeholders (employees, customers, and community)
In-person meeting with employees by managers
Website announcement (official/unofficial)
Formal letter
Public announcement for customers
Website (official)
In-person in the restaurant (with sign postings)
Community contact
Formal letter to owners and city officials (as necessary)
9. Logical Decision-Making
Strengths:
Goals are defined clearly
Employees working towards same goal
Weakness:
Which goals are important?
Process of execution to obtain goals
10. Problem with solution to stakeholders:
Management feedback
Employee feedback
Customer feedback
11. Consensus Decision Making
Members and stakeholders of the organization
must all agree and come to the same decision
Strengths
Collaborative involvement empowers
stakeholders to fully participate
Increase communication and trust
Foster greater group relationships
Weaknesses
Time constraints
Group conflict/conformity
12. Problem Statement Example for Stakeholders
Identify stakeholders
Executives
Employees
Community and public
Explain the problem to stakeholders
Identify the problem’s affect on each stakeholder
Solicit input from stakeholders
Explain how the proposed solution to the problem benefits
each stakeholder
13. Participative Decision-
Making
Logical Decision-Making
Positives
Data collection
Ability to share data to
improve ratings
Objective suggestions from
both sides
Negatives
Must collaborate to
determine necessary criteria
Time consuming
Final decision is determined
by the leader
Positives
Goals and duties outlined
Feedback from all angles
Consider every option
Negatives
Options may be limited
Feedback may not be
biased
Cognition omissions
14. How to solve issues…
Research
Surveys
Understand that…:
Decision making is one of life’s most important skills
You can improve your decision skills
You can control only the decision process, not the outcome
Notes de l'éditeur
Participative (Democratic) -involves leader plus one or more employees in decision making process -leader retains final decision authority -signifies strength over weakness -used when employers and employees both have different parts of the information. -DOE Use: determining if the use of a certain educational program is helping each student meet, approach, or exceed expectations. The Curriculum Coordinator or Principal could have data from previous users, while the teacher will have current student data.
Using handouts and flyers, organizations are able to survey customers from their community.