Edward Hamilton

San Francisco Bay Area United States

Senior Software Architect at Verint

Technology / Software / Internet

Edward has over 25 years experience in software development and 15 years in the area of optimization for high-volume, on-demand service industries. He has successfully built optimization solutions used by numerous Fortune 500 companies scheduling over a million agents a day. He is an inventor on over 14 patents in the area of optimization, forecasting, simulation, scheduling, routing, and long term planning. Specialties: Workforce Management (WFO), Forecasting, Scheduling, Planning, and Workflow Optimization using the following techniques -- Simulation / Optimization, Combinatorial Optimization, Constraints Programming, Heuristic Search/Repair, Linear Programming, Machine Learning, an...