1. EHAB AHMED HASSAN
National Services Technical Manager
KSA Address: Olay District, al khobar, Eastern region, Saudi Arabia
Egypt Address: 22 Ebn Hany El Andalosy St; Nasr City, Cairo, Egypt.
E-mail : ehab.ahmed27@gmail.com
Mobile: +966595000530, +966533555284, +201060033662
Carrier Objective
Seeking a job opportunity on after sales and Consumer service field where my academic background,
experience and communication Skills will be used and developed in the benefit of the company.
Education
B.Sc. Electrical and Communication Engineering, Faculty of Engineering, Al-Azhar
University, Egypt, May 2002
Job Experience
• eXtra stores “Saudi Arabia” (Jun 2012 – Till Now):
Work as a National Services Technical Manager
Role:
1. Spare Parts ordering importing and forecasting, plus spare parts KPI and Trend.
2. Spare parts stock management “3 spare parts warehouses across the kingdom”.
3. Develop Technical Department Strategy
4. Implement OGSM for technical department.
5. Develop spare parts stock taking process and procedure.
6. Service Level Agreement with KSA and international suppliers plus enhancing supplier
relationship to achieve the best customer experience.
7. Technical center renovation and expanding.
8. Technical Service issues and solutions.
9. Technical Training for technical center staff.
10. International Support for all the previous points.
11. Supporting new projects from the technical and operation point of view.
12. Measure the Productivity KPI’s per spare parts team and enhance it.
Achievements :
1. Best Practice Process Project Lead and key user on behalf of Service Department for
implementing Retek V14 System.
2. Implementing New KPI system to analysis the spare parts availability in all regions and
the no. of spare parts requests.
3. Increasing the spare parts availability to 90%.
4. Increasing the Service level agreement with suppliers in KSA, Oman, and Bahrain.
5. Measure and increasing Technical Team Index.
6. Managing and monitoring Spare parts Warehouses.
7. Achieving the best spare parts warehouse physical count Variance (from 3% to 0.05%).
8. Decreasing the spare parts pending for all regions.
9. Implementing extended warranty for some brands according to the failure rate
forecasting.
10. Implementing spare parts ordering through the internet to improve the availability
percentage and to decrease the no. of replacement due to no spare parts available.
EHAB AHMED HASSAN National Services Technical Manager

2. 11. Implementing new project “Home Cinema” from acquiring the tools, training and
marketing material to the rolling out which increase the company profit.
12. SKU’s Data cleansing Project Manager for Service and spare part “around 6500 SKU”.
13. Support for international Stores for all the previous points.
• Mantronix Samsung Distributer (Jan 2011 – May 2012):
As Warranty & Parts Operation Manager
Role:
1. Warranty Claim reporting to Samsung .
2. Warranty Claim analysis depending on branch, model , spare , lab type .
3. Spare Parts Forecasting depending on pending spare parts and new models .
4. Spare Parts Ordering .
5. Spare Parts Pricing .
6. Cosmos administration and implementation
7. Spare parts management
8. Claim management and analysis
9. OBF ,FWR,LTR Claims
10. Act as a primary contact with Samsung in Claims , COSMOS , Spare parts.
11. Measure the Productivity KPI’s per technicians and enhance it.
Achievements :
1. Increasing the Maintenance compensation from 0 to $14k for warranty cases in one year.
2. Improving the out of warranty spare parts sales.
3. Reducing the Pending Cases due to Spares by 10%
4. Implementing Samsung Policy’s like DNA, BER which improving customer satisfaction
and service Compensation.
•Union Group Samsung Distributer and Service Center (Dec
2009 – Dec 2010):
As Technical Supervisor
Role:
1. Claim reporting to Samsung .
2. Claim analysis depending on branch, model , spare , lab type .
3. Spare Parts Forecasting depending on pending spare parts and new models .
4. Spare Parts Ordering .
5. Spare Parts Pricing .
6. Handling Service Center Lab Issues .
7. Training the new staff
8. New Project’s managing “ like Dealer project “
Achievements :
1. Increasing the Maintenance compensation $20k to $148k in one year .
2. Reducing the Pending phones due to Spares by 10%
Promoted to Program Manager:
Role:
Improving the organization's performance by:
1. Cosmos administration and implementation.
2. Spare parts management.
3. Claim management and analysis including OBF ,FWR,LTR claims.
4. Primary contact with Samsung in Claims, COSMOS, Spare parts.
EHAB AHMED HASSAN National Services Technical Manager

3. •Eng. For Electronics (self- employed) (March 2009 – Nov 2009 ) :
As Founder and implementer
Role:
1. Repair customer’s mobile phones.
2. Logistics for repaired items to dealers and shops.
3. Spare parts importing from China.
4. Spare parts warehouse management.
5. Technical Training and consultancy.
•Itsalat Int. Nokia Distributer ( March 2005 – March 2009 ) :
As Maintenance supervisor
Role:
1. Maintain and troubleshooting Nokia Mobile phones symptoms
2. Leading the Level 3 staff and assign the target for them
Promoted to Technical support and Training supervisor
Training supervisor Role:
1. Preparing The Training Plan And Material
2. Train more than 100 Level 1,2 technician in more than 17 branch inside Egypt On Nokia
Instruction and products including “ ESD and service manual and service bulletins “ .
3. Train more than 20 Level 3 Engineer in maintenance lab inside Egypt On Nokia
Instruction and products including “ troubleshooting and circuit diagram and test point and
tuning and BGA IC soldering “ .
4. Contact Nokia for any common and unsolved issues till we find a solution then publish the
solution to Level 1,2,3 and customer care and call center
5. Train more than 15 call center member and more than 100 Customer care member to the
latest Nokia product and it’s feature and how to handle the customer in case that the
customer symptom is easy and no need to enter the phone the maintenance for it
6. Training for one branch in Sudan for troubleshooting, repairing and BGA soldering.
7. Data Document Control.
8. Implementing Training Analysis.
Technical Support supervisor Role:
1. Implementing Technical Support Data center.
2. Organize the updated date and publish it to the technical staff “ Level 1,2,3 “ in the main
service center by using two servers one for level 1,2 and one for level 3.
3. Distribute Level 1,2 data to the Team.
4. Tools ordering, repairing and calibration.
5. Technical centers renovation and expansion.
6. Leading internal audit.
7. Leading Nokia and ISO audits.
8. Build the Techncial data warehouse model to be accessed from all stores.
•Raya Distribution “Protech” Nokia Distributer ( Jun 2003 –
March 2005 ) :
Senior Maintenance Engineer
Role:
EHAB AHMED HASSAN National Services Technical Manager

4. 1. Maintain and troubleshooting Nokia Mobile phones symptoms
2. Rotate in more than 3 teams that gives me more knowledge from troubleshooting and test
point to repairing the symptom
•Dream for computer and mobile (Feb 2002 – Jun 2003 ) :
As Maintenance Engineer
Role:
1. Repair mobile phones “ Nokia , Samsung , Motorola , Ericsson “
2. Repair and troubleshoot Computer symptoms.
•Abu bakr el sedik for publicity (1998 – 2001 ) :
As Design Engineer
Role:
1. Creating and designing the commercial and colored ad’s in Al Ahram and Al Akhbar
Egyptian newspapers.
•Career Computer Systems (2001 – 2002 ) :
As Hardware and maintenance Engineer
Role:
1. Repair and troubleshoot Computer hardware symptoms.
TRAINING and Certificates
Jun 2015 Logic Management Consulting Saudi Arabia
• Delivering Changes.
Jun 2015 Logic Management Consulting Saudi Arabia
• Rate Success.
Jun 2015 Logic Management Consulting Saudi Arabia
• The Work of the Managers.
Dec 2014 Go Mind Merge Saudi Arabia
• Professional Interviewing Skills.
March 2014 Envision Way Kuwait
• Audiovisual expert level 1 THX certification.
Feb 2014 BECOM Academy Egypt
• Completed the PMP preparation Course and Exam Preparation.
Nov 2010, Samsung GCS Dubai
• Spare Parts Workshop.
Oct 2010, Logic Management Consulting Egypt
• Communication skills.
Nov 2008, AMIDEAST Egypt
• English Course Level 9.
June 2007 Service City (Nokia) Dubai
EHAB AHMED HASSAN National Services Technical Manager

5. • Certified from Nokia Service city in Level 3 phone repairing
(Certificate available)
Sep 2006 ISO 9001, 14001 (LRSN) Egypt
• ISO 9001,14001 awareness and internal Auditing
(Certificate available)
Sep 2006 Service city (Nokia) Dubai
• Training for CDMA and 1315 Himalaya Nokia product
(Certificate available)
April 2006 Service City (Nokia) Dubai
• Certified from Nokia Service city in Level 1,2 phone repairing
(Certificate available)
July-August 2004, American Chamber Egypt
• Decision-making and problem solving.
• Interpersonal skills.
• Communication skills.
(Certificate available)
Jun 2003, Siemens Egypt “EGTI” Egypt
•Training topics:
1- Data Network 2- Unisphere Router
3- ISDN 4- Digital Telephony and CCS7
5- EWSD Exchange 6- GSM
(Certificate available)
July 2001, National Telecommunications institute (NTI) Egypt
•Computer Software and network.
(Certificate available)
SKILLS
Personal Skills:
•Excellent Communication skills.
•Interactive and Self-Confidence.
•Excellent task juggling capability.
•Excellent Analytical and Reporting skills.
•Management Capability.
•Decision making and problem solving
•Leadership Capability.
•Work well under pressure.
•Learn new tasks quickly.
•Good Network skills.
•Good Commercial Skills.
Computer Knowledge:
•Programming Languages : QBasic, Visual Basic.
•Software : MS software, 3D studio max, Photoshop.
EHAB AHMED HASSAN National Services Technical Manager

6. •Operating Systems : All Microsoft operating systems.
•Applications : Using the following packages : Word , Excel, and
Power Point and other computer applications.
•Hardware : Good skills in computer and mobile hardware and
schematics reading and testing.
Hardware Projects Skills:
•Interface : Controlling a wireless car by the computer by using parallel port and QBasic.
•Control : Light Sensor " turn light on or off by mean of the environment “.
Language Skills:
•Arabic : Native Language.
•English : Good writing, speaking and reading.
PERSONAL INFORMATION
Birth Date : October 27, 1979
Birth Place : Cairo, Egypt
Marital Status : Married and have three Kids
Military Status : Exempted.
N.B. : Valid Egypt and GCC Private Car License
EHAB AHMED HASSAN National Services Technical Manager

7. •Operating Systems : All Microsoft operating systems.
•Applications : Using the following packages : Word , Excel, and
Power Point and other computer applications.
•Hardware : Good skills in computer and mobile hardware and
schematics reading and testing.
Hardware Projects Skills:
•Interface : Controlling a wireless car by the computer by using parallel port and QBasic.
•Control : Light Sensor " turn light on or off by mean of the environment “.
Language Skills:
•Arabic : Native Language.
•English : Good writing, speaking and reading.
PERSONAL INFORMATION
Birth Date : October 27, 1979
Birth Place : Cairo, Egypt
Marital Status : Married and have three Kids
Military Status : Exempted.
N.B. : Valid Egypt and GCC Private Car License
EHAB AHMED HASSAN National Services Technical Manager