Take a glimpse into the Salesforce journey to navigate their global business operations division through rapid growth and transformation. Delivering near and long-term operations and financial success in order to scale to US$20B+.

1. Business Process Innovation
Our Nintex Promapp Trailblazer Journey

4. Trajectory
$13.28B
FY19

5. Client take-up
23.5%
Summarize time
GBO Office of Transformation
Unify, Streamline & Accelerate
Challenge
Misaligned resources
Siloed operations
Scattered attention
Process dispersion

6. Vision
Excellence of a Fortune 50 Company…
…with the Energy & Heart of a Start-Up

7. Promapp Competition
Decision
UX / UI
Governance
Collaboration

8. 2
3
4
5
AGILITY
VISIBILITY
GOVERNANCE
PROCESS INTELLIGENCE
Value Prop
1
COMPLIANCE

9. Let’s hit
the trail!

10. LEVERAGE OUTSOURCING
• Engaged 40 Shared Services
resources to hit the ground running
NURTURE GRASSROOTS
• Encouraged early adopters
• Trained cross-section of editors
THINK BIG
• Latched onto large initiatives
• Mapped E2E value stream
Slow & Steady
Fast & Furious
Strategic
Roll Out

11. ENABLERS DETRACTORS
Reality Check
• Competing priorities
• Overwhelming job descriptions
• WIIFM
• SME availability
Encouragement
• Better onboarding
• Updated procedures
• Transparent operations
• Executive support
Reality

12. 750+Processes mapped
Progress
Training
100 Process Editors
50 Process Owners/Experts
Awareness
Several global communications
Program overview video
Outcomes
250+ published processes
500 WIP processes
10,000 documents
In 7 months

13. Misconceptions
My charm will
suffice
You can’t argue
with facts
One size fits all
Build it and they
will come

14. Salesforce
Nintex Promapp
Ohana
Our extended family of customers,
suppliers, partners, employees and
shareholders.

15. Questions & Opinions