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Business Intelligence Trends
1. BI Trends
Einat Shimoni
EVP & Senior Analyst
Enterprise Applications,
Analytics & KM Strategies
Blog:
einatstki.blogspot.com
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
2. 2008 Technology priorities in Israel
Sources: STKI Survey 2008, CIO Insight
BI: Main technology for 2008
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
3. BI Radar
Interest
MDM/
Data hubs Implementing
Active BI
Using
Dashboards
Classic BI
Scorecards
Financial BI
Analytical
CRM
Campaign
Mng.
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4. The good stuff people are saying about BI:
The best way to get value from existing apps
Helps IT & business alignment
Created an organizational language
A single version of the truth (DW)
Connecting actions to strategy (BPM & Scorecard)
Something that can help us make better &
smarter processes (Operational BI)
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5. The bad stuff people are saying about BI:
BI is under-used in most organizations
Stand-alone data marts create several data versions
Some users find it difficult to use
“Data Mining is only for experts”
The data is not 100% reliable
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
6. BI most popular uses…
Source: Cutter 2008 IT Survey
Isn’t getting enough attention
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
7. BI Trends – STKI Round Table
Classic BI is OK…
Becoming more critical
New Application projects are combined with BI
Issues:
Expanding to more users
Making it easier to use
Technical issues – ETL takes too long…
BICC?
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
8. BI Trends – STKI Round Table
Active BI is the next big thing:
Customer Scoring
Risk Management
Managing customer data
Consolidation of Channel CRM issues
This requires real time techniques
Data quality WILL BE (or will continue to be) a problem
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
9. Operational BI Trends
Operational Analytics: BI for tactical everyday decisions
The application of BI Technologies to Business Processes
= “smarter processes”
Event-driven BI & BI-driven events
Real Time/Near Real Time
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10. Which Application Domains are most Popular?
(Cutter Survey)
30% of large organizations are using real time BI apps
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11. BI With or Without a DW?
Source: Cutter
BI without DW
This approach makes early success possible without waiting for the
DW. However, it leads to IT devolution, spider web implementations,
and the continuation of data chaos throughout the enterprise
BI with DW
This approach makes data management, consistency, and a quot;single
version of the truthquot; possible. On the other hand, it takes a long time
and might not even be responsive to each BU's needs
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12. Definitions: BPM, Dashboard & Scorecard
Business Performance Management: A management
tool that translates mission statements into quantifiable
measures and checks whether they are achieved
Dashboard (monitoring): An Interface that displays
performance metrics in an easy and intuitive way
(usually more real-time oriented)
Scorecard: displays the periodic progress of
performance, linked to strategic planning
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13. The biggest challenge in BPfM
Source: Cutter
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14. Packaged Applications
Analytical CRM
Fraud Detection
Financial Planning
Supply Chain Intelligence
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15. Near Future BI Trends
Better Web Analysis capabilities
Mobile BI (high level metrics and alerts)
Business-oriented metadata
Data Management (?)
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
16. Not so Near Future BI Trends
Convergence of structured and unstructured data
Enterprise search + BI
Text Analysis
BI as a Service
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17. Information Management
Quality of data decreasing each year (~10%)
Need for data from external sources increases
No Data Governance
Information management can create
competitive advantage, but most organizations
aren’t exploiting it for this purpose
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18. MDM:
Master Data Management
A new name for an old process
MDM: The ability to deliver a consistent set of
information across the organization
The creation of golden records for a single view and access
point to data across the organization
What has changed?
Data is becoming more problematic
Technological advancements
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19. MDM Definitions
MDM is the authoritative, reliable foundation for data
used across many applications & constituencies with
the goal to provide a single view of the truth no matter
where it lies; examples: “net revenue”, “# of
customers”
Aaron Zornes, Chief Research Officer,
The CDI-MDM Institute
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20. STKI Survey 2008:
Are you planning to enter MDM?
Not familiar Plans to
with area enter MDM
29% 36%
No plans
35%
~60% of Israeli orgs don’t know/plan on MDM projects,
Compared to 60% of global enterprises that already started
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21. BI: Bottom Lines
BI is a main priority for 2008-9
Data is becoming more actionable
Move from “Classic BI” to “Active BI”
Scorecards should be more about planning,
less about “presentation”
Data becoming more actionable:
MDM concept will catch on (but doesn’t
mean orgs will buy MDM tools)
Data Management: messy but valuable
Need for Information Architecture
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22. Einat Shimoni
EVP & Senior Analyst
Enterprise Applications,
Analytics & KM Strategies
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All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info