Elena Leichardt
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Personal Information
Entreprise/Lieu de travail
Miami/Fort Lauderdale Area United States
Profession
Manager, Customer Experience
Secteur d’activité
Telecom / Mobile
À propos
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
Coordonnées
Mots-clés
research plan customer experience journey market research
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Market research DIY Elena Leichardt

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Personal Information
Entreprise/Lieu de travail
Miami/Fort Lauderdale Area United States
Profession
Manager, Customer Experience
Secteur d’activité
Telecom / Mobile
À propos
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
Mots-clés
research plan customer experience journey market research
Tout plus