3. The Management Suite
for Hospitality
• Elina was designed to support the most critical
areas of hospitality operations – integrating:
– Powerful CRS, reservations and online booking;
• Guest Services Module
– Targeted Customer relationship management;
– Efficient Operations management;
• Internal Communications
• Invoicing and accounting
– Revenue enhancing Pricing and promotions; and
– Loyalty building Newsletters and e-mail marketing, to name a few.
• Imagine managing your entire hospitality venue from within one
environment; supporting your service delivery from initial contact
to post-arrival, consistently – now that’s setting service free!
4. The Dis-integration Challenge
• The traditional model
of hospitality
management and
distribution systems
poses some challenges
to both single image
inventory and customer
service delivery.
• A frequent occurrence the development of
Hospitality Business Systems is done as needs
arise resulting in a myriad of software packages
who do not share data nor enable the service
delivery today’s customer has come to expect.
5. The Solution
• A fresh
perspective where
integration and
state-of-the art
technology meets
simplicity and
business sense is
Elina, our
Management
Suite for
Hospitality.
9. e-Mail Marketing Module
• Since your database of guests and visitors will be complete and up to date
at all times, use the e-Mail Marketing module to send out welcome e-mail
before arrival, for feedback after departure, upselling, news, birthday e-
mails – you name it! With Elina e-Mail marketing has never been easier.
10.
11. Pricing and Promotional Engine
• The heart of revenue
management is selling
the right product at
the right time, to the
right guest at the
right price.
• Elina uses advanced features to deliver dynamic
pricing based on length of stay, loyalty,
promotional codes, other products and services
bought and more. This is in the booking engine
online and at your reservation or call centre -
seamlessly, every time.
12.
13. Products and Services
• Have products or
additional services
that you want your
customers to see
and want to decide
when they see
them?
• Elina can sell champagne on arrival,
paraphernalia like t-shirts, caps or even duvets,
tennis lessons by the hour or a massage to
loosen up.
14.
15. Booking Engine
• Easy to navigate,
flexible design
• With a fully flexible
engine to sell rooms,
apartments, villas and
more.
• Dynamic packaging, pricing and updating offers
as the guest books.
• Group rooms to assign higher value areas with
the facility
• Booking up to the minute
18. Operations Management
• Front Desk
• Invoicing
• Accounts
• Housekeeping
• Reservations
• Internal Communications module allowing users to send
and receive messages (both internal and externally)
making handovers seamless and guest information and
preference data accessible to your front line team.
• Elina, let’s you take care of your guest whether they are
coming to stay for a couple of hours or several months.
19.
20. Guest Self-Service Module
• Elina allows interaction
between you and your
guest even before they
arrive.
• The guest management area is where
guests can log in, add products and
services, read news, change or amend
bookings, view their profiles, accounts,
statements, and more
21. Owner’s Self-Service Module
• Elina caters to multi-owner properties and manages rental distribution
between management companies and owners.
• Owner’s are able to manage their availability online, make their own
bookings and check the bookings on their property through the website.
22.
23. Reporting & Analytics
• Management dashboards
for each functional area
– Including up to the minute
statistic and real time data
– Quick launch and access to all related areas
• Reporting made to order, using our
tailored reports – weekly and monthly
reporting made easy.
• Secure and configurable access levels for
all users
24.
25. Customer Relationship Management
• Whether a customer books online, calls,
walks in, or orders via a partner, Elina
let’s you access real-time data on your
customers history, profile, and
preferences anywhere.
• Using our native Internal Communications
module to deliver vital customer
information to your front line team – even
between shifts make delivering on your
services promises a breeze!
26. Interfacing
• We can interface with most accounting
software suites provided we have the
necessary documentation.
• If you have systems with which you need
an integration, Elina has pre-built and
configurable integration points that make
it easy to integrate with just about any
piece of software or system.
• At a reasonable price we can also offer
you a food and beverage solution via our
integrated partner POS provider.
28. Elina Technical Specification
• Elina is built on the latest
Microsoft .NET technology,
using industry leading
standards to both assure
absolute data security,
unquestionable performance
and scalability you can trust!
• Elina is provided primarily as a serviced
application. This means that there is no
requirement for local servers or IT support. All
you need to benefit from the performance and
functionality of Elina is a local internet
connection and a computer through which to
access web pages.
29. Elina Fees
• A small initial set-up fee will apply
• After that all you pay is a maintenance
fee* that will take care of support,
upgrades, hosting, initial training (less
expenses) and account management.
– And if Elina is not for you, we’ll be sad to see
you go, but you can leave anytime with no
long term commitments.
*Fee is based on # of rooms/properties that are managed through Elina.
Please contact us for a demo and a direct quote today!
30. Elina -
The Management
Suite for Hospitality
Contact us today for a
demo or personalised
quote!
The Elina Team
elinacares@vestibule-solutions.com
+44 20 305 17 305
