Europass-CV-ESP-20141224-Mironova-EN(1) (1)
- 1. Curriculum Vitae
PERSONAL INFORMATION Elitsa Mironova
Lomsko shose 101, 1220 Sofia (Bulgaria)
+359878401414
elly.mironova@gmail.com
Sex Female | Date of birth 12/12/1990 | Nationality Bulgarian
WORK EXPERIENCE
07/2012–Present Director and chief executive
DomoBg, Inc., Sofia (Bulgaria)
Company for real estate management
Responsibilities: Create and maintaining website, Facebook, YouTube and Google pages; Internet
marketing and promotion; CEO optimization, Google Adwords campaigns; client relationships; price
formation; etc.
12/2013–Present Help Desk Analyst Level II
C3i Europe (Telerx Company), Sofia (Bulgaria)
C3i is the leading provider of technical support services for life sciences companies worldwide.
Responsibilities:
Provide comprehensive technical support to pharmaceutical companies and life-science organizations
personnel (doctors, nurses, patients, sales force, etc.) in Spanish and English;
Troubleshoot reported issues and resolve or route them to the responsible teams;
Ensure customer satisfaction;
Assist in trainings and on-boarding of the other team members and ensure their compliance with the
company polices and procedures;
Prepare client reports on a weekly basis and monitor SLA compliance;
Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in
customer care;
07/2011–11/2013 Help Desk Analyst Level I
C3i Europe (Telerx Company), Sofia (Bulgaria)
C3i is the leading provider of technical support services for life sciences companies worldwide.
Responsibilities: Provide comprehensive technical support to medics (doctors, nurses and patients) in
their native language; Troubleshoot reported issues and resolve or route them to the responsible
teams; Ensure customer satisfaction;
06/2009–07/2011 Seller
Akva Term, Inc., Sofia (Bulgaria)
Store for WSS and heating;
Responsibilities: selling goods; preparing invoices; working with cash register and software for
inventory management; direct communication with clients;
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- 2. Curriculum Vitae Elitsa Mironova
06/2008–08/2008 Call Center Representative
Coface, Sofia (Bulgaria)
Deal with out-coming calls related to payment of loan installments; Communication with customers;
09/2006–04/2008 Office manager
ASTRA Capital Corporation Bulgaria, Inc., Sofia (Bulgaria)
Company dedicated to the Real Estates market.Responsibilities: Prepare presentations for Bulgarian
tourist destinations in English and Spanish in order to be presented abroad and to attract foreign
investments in the national economy; Live translation from Spanish and English to Bulgarian for
foreign investors during their visits in Bulgaria; Written translation of the business negotiations
regarding real estate; Preparing of statistics of the stared hotels and the development of the golf
destinations in Bulgaria; monitoring the market and the future projects of competitors;
06/2006–08/2006 Promoter
Wings, Sofia (Bulgaria)
Development of communication skills and usage of commercial tricks in the promotions of goods to
the clients; Direct Marketing;
EDUCATION AND TRAINING
09/2013–07/2014 Master's degree, IER with specialization "International business in
Internet"
University of National and World Economy, Sofia (Bulgaria)
Classes Included: Information systems with Web 2.0 and Web 3.0 Technologies; Data Mining;
Marketing on social networks; Managing Supply Chains in International Business; Internet Law;
Related document(s): 20141223_153805.jpg
09/2009–07/2013 Economics of tourism with Spanish language
University of National and World Economy, Sofia (Bulgaria)
Classes Included: Economic sociology; Micro/macroeconomics; Forecasting and Planning; Business
Economics; Accounting; Corporate finance; Marketing; Intellectual Property; Statistics; Commerce;
Management; Logistics; Hospitality; Price Formation; Tourist Destinations; Transportation and
Insurance; Corporate Security; Technological Systems in the Tourism Industry; Catering; Modeling of
Complex Systems in Tourism; Tour operator Activities; Spa and Wellness; Specific Funding
Instruments; Social Psychology and Tourist Behavior; etc.
Probation Practice: Tourism and Transport Agency "Vakancia"
Related document(s): 20141223_153908.jpg
09/2004–07/2009 High school diploma
Instituto Bilingüe "Miguel de Cervantes", Sofia (Bulgaria)
High school education received; Spanish and Tourist guide classes included; Tourist guide diploma
obtained;
Related document(s): 20141223_153638.jpg
09/2007–04/2008 Preparation course for Certificate in Advanced English, C1
AVO-Bell School of English, Sofia (Bulgaria)
Related document(s): 20141223_162323.jpg
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- 3. Curriculum Vitae Elitsa Mironova
09/2006–04/2007 Preparation course for First Certificate in English, B2
AVO-Bell School of English, Sofia (Bulgaria)
Related document(s): 20141223_162253.jpg , 20141223_162213.jpg
01/2006–06/2006 Preparation course for Spanish exam, B2
‘Instituto Cervantes´, Sofia (Bulgaria)
Related document(s): 20141223_162149.jpg
PERSONAL SKILLS
Mother tongue(s) Bulgarian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 C1 C1
FCE, B2
Spanish C1 C1 C1 C1 C1
Dele Intermedio, B2
Russian B1 B1 A1 A1 A1
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Common European Framework of Reference for Languages
Computer skills Ability to work with Microsoft Office; Windows 7; Knowledge of Browser work and troubleshooting;
Experience with Oracle Siebel, Remedy BMC, Salesforce; Familiar with access Management and
user account management;
Driving licence AM, B
ANNEXES
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