1. Elizabeth Naranjo
Alvin, TX. 77511
(832)425-1792
Email: elizabeth.enduringaromas1@gmail.com
Bilingual: English/Spanish
Texas Car Title & Payday Loans
January 2013- June 2014
Assistant Manager, Sales and Customer Service
Duties/Responsibilities:
• Effectively communicate the benefits of company products and programs during inbound and
outbound sales opportunities
• Ensure loan applications are complete, accurate and verified to maintain proper customer files
• Explain contracts to customers thoroughly and ensures all necessary documents are in
compliance and properly coordinated to meet federal, state and local requirements
• Coordinate directly with in account management to meet minimum revenue requirements
State of Texas Board of Pardons & Parole
October 2009 -November 2012
Administrative Assistant
Duties / Responsibilities:
• Assists in preparing/editing the distribution of Correspondence, Reports, Forms, Documents;
Reviews and Transmits Materials to proper authorizing officials.
. Answers questions in regards to civil and criminal parole board hearings .

2. • Comply statistical data using internal research data base to creates and coordinate charts,
graphs, and summaries for hearing reports schedules for Board officials, Develop administrative
procedures, maintains electronic files and records.
• Provides assistance answering and routing telephone calls, dictated messages, and greeting and
directing visitors.
EchoStar/ Dish Network
September 2006- October 2009
HR / Payroll Support, Customer Service, Sales
Duties / Responsibilities:
HR Assist(Clerk), Payroll Support
• Substantiate applicants' skills by administering and scoring tests.
• Scheduled examinations by coordinating appointments.
• Welcome new employees to the organization by conducting orientation.
• Provided payroll information by collecting time and attendance records.
• Maintained payroll information by collecting, calculating, and entering data.
• Updated payroll records by entering changes in exemptions, savings deductions per job title and
department/division transfers.
• Update and Maintain current employee information and status-change via data system, certify
credentials and assist in keeping information confidential.
• Provided secretarial support by data entering, formatting, and printing information; organizing
work schedules; maintaining equipment and supplies for Customer Service, Sales Representatives
• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and
explain charges on the customer’s bill.
• Product features - assist customers with pay-per-view orders, change programming packages,
equipment upgrades, and general questions.
• Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control
usages.

3. • Sales - use a consultative approach to educate and offer existing customers additional
programming, products and services to enhance their viewing experiences.
Educational History:
Alvin Community College 2006-2007
3110 Mustang Road
Alvin, TX 77511
• Certification in Science of Office Administration
• Administrative Support
• High school certified