1. PERSONAL DETAI
Nationality : Kenyan
Date of Birth : 23rd
April 1988
Marital Status : Single
Visa Status : Employment Visa
Languages : Arabic(Basic), English& Kiswahili
IT Skills : MS Office Suite, E-mail & Internet application Certificate in computer
QUALIFICATIONS
Naivasha Girl’s secondary School
2004 -2007 : Kenya Certificate of Secondary Education
Bondeni Primary School
1996- 2004 : Kenya certificate of Primary Education
Zeetech College
2008-2010 : Certificate in hotel & catering management
Dubai Airport
2015 : Certificate of best performer at Dubai Airport facility care
TRAININGS
 Certified First Aider
 Health & Safety Emergency Procedures.
Customer Service
 Act as the first point of contact for all guests on behalf of the organization.
 Contribute to establishment and development of the organization’s goodwill reputation by
presenting a professional image at all times.
 Responsible for safety of guests and specially trained to deal with security and emergency
situations.
 Continually develop an understanding of company’s culture, products, ethical initiatives, other
areas of business and reflect this in everyday performance
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ELIZABETH WANZUU KINGOO
Mobile: +971554595206 E-mail: elizabethw652@gmail.com
Service-oriented professional with 3+ years of rich experience in hospitality industry, client relations
within diversified industries. Track record of exceeding performance goals and customer service
needs with proven ability to provide prompt services, handle multiple task and perform well under work
pressure. Holds excellent communication, analytical, interpersonal, organizational, coordination and
time management skills. Initiative driven, dedicated and dynamic team player eager to take
challenges.
STRENGTHS
 Excellent Customer Service Orientation
 Adherence to set policies &
procedures
 Communication & Interpersonal Skills  Can deal with multicultural clientele at all
levels
 Dedicated & Sincere Team Player  Service oriented with high stress tolerance
 Commitment to Service Excellence  Hard Working & Calm Natured

2. CAREER SNAPSHOT
2016 Jumeirah Beach Hotel
Position:Desk Cordinater
Responsibilities:
 Performs general office works and maintain confidentiality of important internal office
matters as necessary.
 Answers telephone calls for any guest services and keeping record of it for reference.
 Follow up and coordinate with other concern Department, hotel outlets and staff all
the relevant operational instructions from Superiors.
 Performs the billing of charges as required and posting to the computer all the
Department’s summary revenue and other laundry memos/reports, including the
proper distribution of copies to concerning Department, hotel outlets and keeps the
files in an orderly manner.
 Maintain an orderly filling of all the laundry documents and performs typing works as
required.
 Answers all incoming telephone calls in accordance with the established standard
procedures.
 Maintains pleasant appearance, courteousness and maximum politeness when
dealing with the customers at all time.
 Maintains the appropriate office supplies at all the time. Initiate necessary requisition
when required.
2015 Dubai Airport Facility Care Team
Position: Cleaning Supervisor
Responsibilities:
 Monitoring and coordinating cleaning activities and enforcing regulatory compliance
 Preparing cleaning manuals and protocols and ensuring staff follow them
 Developing cleaning schedules and assigning staff to their respective locations
 Handle passenger’s inquiries and manage daily operations at the airport.
 Processing leave applications of staff and ensuring their absence is compensated
 Care for children and the elderly by assisting them in their needs
 Handling customer complains pertaining to housekeeping and suitably resolving any
related issue
 Conduct inventories and prepare store requisitions for necessary housekeeping supplies
 Conduct ‘’Tool Box Talk’’, shift briefings on safety at work.
2013-2014 Shade Hotel –Nairobi Kenya
Position: Guest Service Agent /Telephone Operator
Responsibilities:
 Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by
exceeding guest expectations.
 Give personal attention, takes personal responsibility and uses team work when
providing guest service.
 Listen, apologies with sympathy and find a solution and follow through when
resolving guest problems.
 Stay current with developments in the hotel by reviewing and updating the
communication log.
 Process customer credit in hotel reservations in accordance with hotel policy.
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3.  Identify and record special billing instructions and notify accounting
 Answering external and internal calls in a professional manner and connecting to the
required extension
ACHIEVEMENTS
 Consistently demonstrated resourcefulness and initiative in support of top management with
flexibility in working well in cross-functional teams.
 Performed assigned workload with indefinable enthusiasm, commitment, honesty and
dedication and drove towards contributing to continued business growth.
 Regarded as flexible team player who is adaptive and resourceful in getting the job done.
REFERENCE
Upon Request
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