Pacific portfolio-2016

Contents
information technology .....................................................................................................................2
training and competency ..................................................................................................................4
health, safety and environment ........................................................................................................5
quality and excellence ......................................................................................................................6
ﬁnance..............................................................................................................................................7
administration ...................................................................................................................................7
human resources..............................................................................................................................8
sales and commercial.......................................................................................................................9
forms and templates.......................................................................................................................10
corporate documents, manuals and booklets................................................................................. 11
sample templates ...........................................................................................................................12
frequently asked questions.............................................................................................................16
Products and services in the following areas:
General information:

1
Copyright and Disclaimer
© 2012 Pacific Consulting Services. All rights reserved. Where applicable, names, dates and other details have been changed from those on original documents for the purposes of
this portfolio, in order to protect client confidentiality.
1

2 www.technicalwriteruae.com
USER GUIDES & ONLINE HELP
We have designed, developed and edited user guides and
online help for proprietary systems, and for Oracle and
Microsoft applications.
We work with developers and with project teams to ensure
that outputs are accurate, simple and easy to revise, and cover
all the required tasks.
Illustrations are prepared in SnagIt. Documents are usually
developed in MS Office, and are delivered in electronic and
hardcopy versions.
Projects can take from a few weeks to several months,
depending on scope, complexity and the resources required.
Clients include:
Nakheel•
Economic Zones World•
Emirates NBD•
National Drilling Company (NDC)•
Al Hilal Bank•
Space Imaging Middle East•
Johnson and Johnson•
IT SERVICES HANDBOOKS
An IT services handbook is a short, simple and user-
friendly way for your IT department to explain its services
to end users, in line with service catalogues and SLAs.
We work with managers, application specialists, system
administrators and network staff to prepare handbook
contents.
Handbooks can be developed in MS Office and other
applications, and can be published in hard copy or PDF format.
Clients include:
Abu Dhabi Polymers Company (Borouge)•
Department of Transport•
Economic Zones World•
SYSTEM REFERENCE MANUALS
A system reference manual is a detailed technical
document explaining an application to developers or
administrators.
To prepare system reference manuals, we conduct detailed
system walkthroughs, and work with developers.
Clients include:
Total Abu Al Bu Khoosh•
IMTAC•
information technology

3
ADMINISTRATORS’ MANUALS
Administrators’ manuals are detailed “how to” guides for
staff assigned as application or system administrators.
To prepare administrators’ manuals, we conduct business
analysis, system walkthroughs and detailed interviews with
subject matter experts (SMEs).
Clients include:
Space Imaging Middle East•
Dubai World (ITC)•
ENTERPRISE CLIENT GUIDES
An enterprise client guide is a description of an application
from a business user’s point of view. It is similar to a
product manual.
Preparing an enterprise client guide requires system
walkthroughs and reviews of use cases and end user business
processes.
Clients include:
KOL Corporation•
IT POLICIES & PROCEDURES
Policies and procedures are for meeting the requirements
of standards. They provide a basis for managing your IT
function effectively, in line with your corporate strategy.
In some cases, clients already have policies and procedures,
and they ask us to review, edit or reformat what they have.
In other cases, we consult with our clients to define their
requirements, then develop templates, document numbering
conventions and document styles.
We work directly with client personnel to ensure that policies
and procedures are relevant, accurate and useful.
Projects can take from a few weeks to a few months, depending
on the number of deliverables required.
Clients include:
Dolphin Energy•
Ruwais Fertilizer Industries (FERTIL)•
Abu Dhabi Retirement Pensions and Benefits Fund•
Etihad Airways•
Union Holding Company•

training and competency
USER FRIENDLY TRAINING MANUALS
User-friendly training manuals enable your staff to learn
about processes and control systems, and the operation
and maintenance of your plant and equipment.
Our training materials are illustrated for easy comprehension,
and include assessment questions, summaries and other
supporting elements.
To develop training materials we work with your technical staff,
utilise operation and maintenance manuals, and conduct our
own onsite research, where necessary.
Clients include:
Abu Dhabi Oil Refining Company (TAKREER)•
COMPETENCY FRAMEWORKS
Competency-based training systems define the
competencies that you require for each job.
We use our own experience, and work with your managers
and supervisors to define job competencies. We provide full
programmes and implementation tables for your use. We also
train your site staff to apply the programmes.
Clients include:
Abu Dhabi Oil Company (ADOC)•
Sorouh Real Estate•
COMPETENCY DEVELOPMENT &
PROGRAMME BOOKLETS
A booklet is an effective way of communicating your
competency framework or development programme
simply and directly to your staff. Booklets can be used
as part of a development programme, or as standalone
documents to communicate your expectations.
Illustrated, and written in simple language, booklets can be
published in hard copy or PDF, for online access.
Clients include:
Abu Dhabi Marine Operating Company (ADMA-OPCO)•

5
TRAINING & DEVELOPMENT POLICIES &
PROCEDURES
Training and development policies and procedures ensure
that your needs analysis, programme implementation and
evaluation methods are communicated and followed.
We bring our experience to the project, and work with your
staff to ensure that the deliverables are accurate and up to
date.
Process mapping, benchmarking and supporting forms and
tools can be provided.
Clients include:
UAE Offset Program Bureau (UAE Offset Group)•
Abu Dhabi Future Energy Company (Masdar)•
Burooj Properties•
HSE POLICIES & PROCEDURES
HSE policies and procedures ensure that safety and health
are maintained, compliance is achieved, and that negative
impacts on the environment are minimised or eliminated.
We work with your staff, and research best practices and
standards so that your HSE documents are compliant and
practical.
Clients include:
Dolphin Energy•
HSE HANDBOOKS
HSE handbooks communicate your policies to your staff,
contractors and site visitors.
Our HSE handbooks are illustrated, written in simple language
and can be delivered in hard copy or electronic formats.
We work closely with your HSE staff and to ensure that
important rules, precautions and processes are highlighted and
explained.
Clients include:
Dolphin Energy•
health, safety and environment

quality and excellence
QUALITY MANAGEMENT SYSTEMS
We develop and help to implement quality management
systems to ISO 9001:2008 standards.
Depending on your needs, our deliverables can include a full
quality management system, or a single procedure, such as
control of documents.
We also support quality departments with formatting and
editing of operational procedures to comply with quality
standards.
Pacific does not provide quality management system auditing
services.
Clients include:
Al Masraf Bank•
Dubai Natural Gas Company (Dugas)•
AWARD SUBMISSIONS
Are you planning to apply for the Sheikh Khalifa Quality
Award, the Dubai Quality Award or the Chartered Institute
of Purchasing & Supply (CIPS) Gold Standard?
We can work with your staff and management to develop your
submission, or edit and format your submission document.
We provide document design, write-ups, graphics and graphic
enhancement, and quality control.
Clients include:
Al Hilal Bank•
Jebel Ali Free zone ( JAFZA)•
Emirates Nuclear Energy Corporation (ENEC)•

7
finance
administration
FINANCE & ACCOUNTING POLICIES &
PROCEDURES
Finance and accounting depend on careful, systematic
work. This can be assured with policies and procedures
that are accurate, up to date and clearly structured,
supported by flowcharts, checklists and other tools.
We work with finance and accounting managers and personnel
to prepare and check all our deliverables.
Clients include:
Nasser Bin Khalid Group (Doha, Qatar)•
ADMINISTRATION MANUALS & SERVICE
GUIDES
Administration manuals are essential for systematic
company administration.
Our manuals are based on your processes. We work with your
employees to ensure that each policy and procedure is correct.
Service guides are booklets or PDF documents that explain
administration services simply and directly, using icons and
illustrations.
Clients include:
Mubadala•
Al Masraf Bank•

human resources
HR POLICIES & PROCEDURES
HR policies and procedures define entitlements, benefits,
your expectations and processes such as staffing and
payroll.
Our experience includes international best practice, local
industry standards and relevant laws and regulations.
We work with your HR staff to ensure that the documents
we develop conform to your requirements and are easy to
implement.
Clients include:
DeMag Cranes•
Zabeel Investments•
National Petroleum Construction Company (NPCC)•
HR HANDBOOKS & ORIENTATION
GUIDES
Handbooks are an easy way to summarise your HR
policies and procedures for your staff, and to explain your
requirements for processes such as recruitment or the use
of emails.
We design and develop handbooks and orientation guides
for employees. This includes layout, illustrations, publication
formats and contents.
Clients include:
Majid Al Futtaim Group•
Abu Dhabi Oil Refining Company (TAKREER)•

9
PREQUALIFICATION PACKAGES
Assembling prequalification documents to make your
organisation stand out from other bidders does not have
to be time consuming, costly or difficult.
We prepare standard prequalification packages that match
your corporate brand, follow a consistent layout and format,
and include all the required contents. They are easy to use and
reuse.
Clients include:
Advanced Technical Services•
Jog Union Engineering•
PROPOSAL TEMPLATES
Proposals do not have to be hard to produce! With
standardised templates and guidelines for each section,
your technical specialists can prepare proposal contents
that are easy to format and finalise. This can save up to
20% of the usual time required to prepare a proposal.
Deliverables include MS Office templates that incorporate
your corporate brand, instructions for how to complete each
proposal item, and knowledge transfer to implement the
templates.
Clients include:
Petrofac International•
SALES & SERVICE POLICIES &
PROCEDURES
Guide your sales staff with policies and procedures for
order taking, stocking, customer relationship management
and service follow-up.
We map your sales and service processes with your staff, so
your procedures are accurate.
Clients include:
Nasser Bin Khalid Group (Doha, Qatar)•
FACT SHEETS
Communicate your products and services with fact sheets.
Your products and services are described in simple language
and illustrated with photographs.
We take care of document design and layout, text and
graphics.
Clients include:
Falcon Scaffolding Factory•
APT Global Marine Services•
sales and commercial

forms and templates
FORMS
We supply forms for all functions, in MS Word,
MS Excel and PDF.
Features include compliance with corporate branding,
automated and / or locked header and footer contents, and
numbering.
Clients include:
Deutsche Babcock Middle East (UAE)•
Dolphin Energy•
Union Holding Company•
POWERPOINT TEMPLATES
Do your PowerPoint templates reflect your corporate
brand and identity? Are they easy to use?
We design and develop PowerPoint templates that your
employees can use easily, while conforming to the colour
scheme and layout requirements of your brand.
Clients include:
Dolphin Energy•
KARE Marine•
DOCUMENT TEMPLATES
Do your employees spend unnecessary time and effort
working with MS Office? Our templates can save as much
as 20% of their time.
Our templates are easy to use, and ensure consistent quality.
With a simple set of built-in styles, they match your corporate
branding, and eliminate confusion and noncompliant
formatting.
Clients include:
Deutsche Babcock Middle East (UAE)•
Dolphin Energy•

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corporate documents, manuals and booklets
POLICIES, PROCEDURES & OTHER
CORPORATE DOCUMENTS
Features:
Each client is unique.•
Best practices, standards and our experience are applied•
to your organisation.
Templates, numbering, formatting and other elements are•
defined in advance.
We work onsite with your people to map your processes,•
clarify your policies and ensure that documents are
accurate and compliant.
Your managers verify our deliverables.•
We conduct knowledge transfer and help you implement,•
if required.
Documents are published in hard copy and / or electronic•
formats.
Functions and areas covered:
We support:
IT•
Procurement•
HR and Training•
Governance•
Finance and Accounting•
Quality and Excellence•
Administration and General Services•
Sales and Services•
Document Control and Records Management•
HSE•
USER GUIDES & TECHNICAL DOCUMENTS
Technology / systems and processes are researched onsite.•
Your people verify our deliverables. Illustrations are
prepared as needed, to agreed formats.
Documents are prepared as individual files or compiled•
into one manual. Brand and corporate identity are
incorporated in templates. Documents are published in
hard copy and / or electronic formats.
BOOKLETS
Brand and corporate identity are incorporated in•
templates. Custom illustrations are prepared, if required.
Text is edited for simplicity.
We provide printing supervision and quality assurance, if•
required.

sample templates

13

sample templates

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Below is an example of what a document template can look like:

What is a template?
A template is a document. It has a name or title, document number, version number and other features.•
All documents should be prepared using approved templates.•
A template defines the naming, numbering, styles, branding and structure of a document. For example, a•
policy template is used when a new policy is prepared.
What are styles and branding?
Styles define the headings, fonts, numbering, bullet lists and other features of a document•
Styles are fixed when a template is prepared.•
Branding is the application of corporate colours, fonts and styles to a template.•
What is a policy?
A policy is a statement of “what you want to happen”. It is a list of principles, rules or intentions, for a defined•
activity or process.
Policies can be published as individual documents, or they can be compiled into a policy manual.•
What is a process?
A process is “what happens”. It is an activity or a sequence of activities that convert one or more inputs into•
one or more defined outputs.
A process can be mapped in a flowchart and described in a procedure.•
What is a procedure?
A procedure tells somebody “how to do something”.•
A procedure is usually prepared as a narrative, and may be supported by a flowchart of the activity.•
Forms, guidelines, checklists and other documents for implementing the procedure can be listed as•
attachments, but they are separate documents.
What is a form?
A form is a document on which data are recorded for a purpose (e.g., applying for leave).•
A form is prepared using a template. It has a name or title, form number, version number and other features.•
What is a record?
A record is an output from a process.•
Records can be forms, reports, tickets, data and other outputs.•
frequently asked questions
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