1. WCIT 2010 Emilio Garcia Garcia
Technical Advisor, Directorate-General for the Promotion of eGovernment – Ministry of the Presidency (Spain)
Laying down tracks: INTRODUCTION
Infrastructural 15 MINUTES
challenges
The case for laws and regulations

2. Laying down tracks: Infrastructural challenges
The case for laws and regulations
eGovernment in Spain: Our mission Action
Plans and
Guidelines
Established the rails for eGovernment
Administrative cooperation leadership
Foster
cooperation Promotion of Efficient
Definition of national strategies and best usage of ICT
practices eGovernment resources
sharing
Alignment with EU policies
Citizen
care and
satisfaction

3. Laying down tracks: Infrastructural challenges
The case for laws and regulations
eGovernment infrastructures in Spain
eGovernment in Spain: An unexpected success?
Laws and regulations in Spain: The cornerstone
Citizen Rigths: The real critical infrastructure
Organisational issues: The support for agreements
National frameworks: The agreements
The valueframeworks: The agreements services
National chain of shared platforms and

4. Laying down tracks: Infrastructural challenges
The case for laws and regulations
eGovernment in Spain: The environment
17 Regional
Governments
8.108 local councils
17 Ministries and 139
Agencies

5. Laying down tracks: Infrastructural challenges
The case for laws and regulations
eGovernment in Spain: The unexpected success
In spite of the
fragmented
environment, Spain is
ready for a quick take-
up of eGovernment
Soft and Hard
Infrastructures have
been the key
UN eGovernment Readiness Index, 2010

6. Laying down tracks: Infrastructural challenges
The case for laws and regulations
Laws and regulations in Spain: The cornerstone to overcome the infrastructural challenge
Establish legal equivalence
with paper based procedures
Clear regulations and guides Institutions Frameworks
Citizens Shared
for and
Rights Platforms
cooperation Guidelines
Rules for collaboration
among agencies and
government levels
Laws and regulations
Promotes sharing
resources

7. Laying down tracks: Infrastructural challenges
The case for laws and regulations
Citizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)
Accepted by all the stakeholders Drafted with the collaboration of businesses and civil
society and approved by all the political groups of
the Parliament
Basic law National, regional and local tiers of government
should fulfill the rights recognized to the citizens
The core of the law Recognition of the right to choose the channel for
the relationship with the Public Administrations
A clear deadline for 31/12/2009
accomplishment
Additional rights eID, intermediaries, not to resubmit data, electronic
copies of administrative procedures, eGovernment
ombudsman, …

8. Laying down tracks: Infrastructural challenges
The case for laws and regulations
Citizen rights: The driver for a major effort of the Spanish Government
An Action Plan was defined
shortly after the approval of
the Act
Clustering of services and
procedures depending on its
impact for the citizens
Nearly all the services and
procedures have an
electronic version
Intermediaries the key for
inclusive eGovernment :
Tax income, drivers
licence, …

9. Laying down tracks: Infrastructural challenges
The case for laws and regulations
Organizational issues: Breaking with the “silo” culture through massive collaboration
Political involvement paves
the way for the collaboration
among ministries and
government levels
Technical managers
committees for assisting the
political level
Ad-hoc working groups when
they are required
An Advisory Council gives
permanent voice to
businesses, industry and
civil society

10. Laying down tracks: Infrastructural challenges
The case for laws and regulations
National Security and Interoperability Frameworks: Basic agreements for quality services
Accepted by all Public Developed with the collaboration of all Public
Administrations Administrations with the participation of the industry
Legal texts Development of the provisions for security and
interoperability included in Ley 11/2007
Aligned with international Take into account the state of the art and
standards frameworks and guidelines developed by OECD, EU

11. Laying down tracks: Infrastructural challenges
The case for laws and regulations
The National Security Framework: The Security Policy of Spanish eGovernment
Creates the necessary
conditions of trust
Introduce common
elements of security
Provide a common
language
Respectful with
personal data
privacy laws

12. Laying down tracks: Infrastructural challenges
The case for laws and regulations
The National Interoperability Framework: The provision of a common language
Multidimensional and
multilateral approach
Criteria for the selection and
usage of standards
Specification of instruments:
Repository of applications,
inventory of services, …
Definition of common
platforms and services
eSignatures and eIDs
interoperability policy
Catalogue of technical guides:
eDoc, Data models, …

13. Laying down tracks: Infrastructural challenges
The case for laws and regulations
The value chain of shared platforms and services
Built to support the whole
administrative procedure Third e-ID
Party Other Public
lifecycle and define in our Internet Validation
Services Administration
legal framework Services Services
Enablers of the
massive and full-
implementation of e- e-forms ePayment
services
More than 15.000.000 of DNI-e,
accepted as eID by all the Electronic
Public Administrations Exchange of
eArchive eDelivery
Information
A solid base for the
Spanish G-Cloud

14. Laying down tracks: Infrastructural challenges
The case for laws and regulations
Summary of hard and soft infrastructures
Citizen rights No usage take-up is possible without an assurance
of legal equivalence
Institutions for cooperation Serving the citizen should be a common objective
Frameworks and guidelines Delivery chain should be seamless across the
different government tiers
Shared platforms and services Critical for an efficient use of resources and a quick
deployment of services

15. WCIT 2010
The case for laws and regulations
Soft and hard infrastructure should be seen as a national priority. Legal frameworks are the more
important definition of priorities for the Public Administrations.