People and (agile) teams

•

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Emily Webber

For the TODO Conference 2018

Business

People and 
(agile) teams
TODO conference 2018
Emily Webber
@ewebber
emilywebber.co.uk / tacitlondon.com

@ewebber
An alternative to
documentation driven,
heavyweight software
development processes

@ewebber
How many of
you are working
in an agile team?

Build projects around
motivated individuals
Give them the environment and
support they need, and trust  
them to get the job done
@ewebber
agilemanifesto.org/principles.html

Build projects around
motivated people & teams
Give them the environment and
support they need, and trust  
them to get the job done
@ewebber
agilemanifesto.org/principles.html

@ewebber
Margaret Heffernan
Forget the pecking
order at work

PhotobyJackAmick
@ewebber
“individually productive
chickens only achieved
their success by
suppressing the
productivity  
of the rest.”
Margaret Heffernan Forget the pecking order at work

Photobytom_bullock
It’s not about  
superstars, it’s
about the team
@ewebber

So take time to  
become a team
@ewebber

Photobysholt
“Human communities
can develop a sort of
collective intelligence
that is greater than
the members’
individual
intelligence”
Alex Pentland, Social Physics
@ewebber

@ewebber
Expertise Experimentation
Creativity
FrancescaGino:RebelTalent

Why diversity
makes  
better teams
@ewebber

iplayoldgames.tumblr.com/p
Homogeneity causes  
group think, which  
leads to dysfunctional  
decision making
@ewebber

PhotobyJamieSanford
How ketchup helps  
us see the value of
diversity
@ewebber

@ewebber
Effectivenessofateam
Performance
Forming
Norming
Storming
Performing
Tuckman's model of group development
Dorming

@ewebber
Effectivenessofateam
Performance
Norming
Storming
Performing
Tuckman's model of group development
Dorming
Forming

Industry
Organisation
@ewebber
Community
of practice

Make sure people have
the time to experiment,
question and step outside
of their bubble
@ewebber

@ewebber
MANAGEMENT
Customers
Mgmt
Employees working
with customers
All other
employees

@ewebber
TIMPSON’S UPSIDE DOWN MANAGEMENT

1. Look the part and put the money in the till
2. You can do anything else to best serve
customers
• You can spend up to £500 to settle a
customer complaint (without
management authorisation)
• Charge whatever you like – the price list
is a guide only
@ewebber
THE TIMPSON RULES

“The secret is to trust the people
who serve the customers to do it
the way they want”
Sir John Timpson
@ewebber

@ewebber
PhotoformEastLondonandWestEssexGuardian

• Trusted to do the job
• Supported by the organisation
• Have clear direction and constraints
• Autonomy over how achieve the goal
• Are responsibility for decisions and
actions
@ewebber

Never forget that without
people there are no
organisations
@ewebber

Thank you
Emily Webber
@ewebber
emilywebber.co.uk / tacitlondon.com

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People and (agile) teams

1. People and  (agile) teams TODO conference 2018 Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com

2. Hello, I’m Emily @ewebber

3. @ewebber An alternative to documentation driven, heavyweight software development processes

4. 17 years on, what’s changed? @ewebber

5. @ewebber How many of you are working in an agile team?

6. halfarsedagilemanifesto.org @ewebber

7. halfarsedagilemanifesto.org @ewebber

8. halfarsedagilemanifesto.org @ewebber

9. halfarsedagilemanifesto.org @ewebber

10. halfarsedagilemanifesto.org @ewebber

11. halfarsedagilemanifesto.org @ewebber

12. @ewebber

13. Build projects around motivated individuals Give them the environment and support they need, and trust   them to get the job done @ewebber agilemanifesto.org/principles.html

14. Build projects around motivated people & teams Give them the environment and support they need, and trust   them to get the job done @ewebber agilemanifesto.org/principles.html

15. @ewebber Margaret Heffernan Forget the pecking order at work

16. PhotobyJackAmick @ewebber “individually productive chickens only achieved their success by suppressing the productivity   of the rest.” Margaret Heffernan Forget the pecking order at work

17. Photobytom_bullock It’s not about   superstars, it’s about the team @ewebber

18. So take time to   become a team @ewebber

19. Photobysholt “Human communities can develop a sort of collective intelligence that is greater than the members’ individual intelligence” Alex Pentland, Social Physics @ewebber

20. @ewebber Expertise Experimentation Creativity FrancescaGino:RebelTalent

21. Why diversity makes   better teams @ewebber

22. iplayoldgames.tumblr.com/p Homogeneity causes   group think, which   leads to dysfunctional   decision making @ewebber

23. PhotobyJamieSanford How ketchup helps   us see the value of diversity @ewebber

24. @ewebber Effectivenessofateam Performance Forming Norming Storming Performing Tuckman's model of group development Dorming

25. @ewebber Effectivenessofateam Performance Norming Storming Performing Tuckman's model of group development Dorming Forming

26. @ewebber

27. Industry Organisation @ewebber Community of practice

28. Make sure people have the time to experiment, question and step outside of their bubble @ewebber

29. Build projects around motivated people & teams Give them the environment and support they need, and trust   them to get the job done @ewebber agilemanifesto.org/principles.html

30. PhotobyJonathan @ewebber

31. @ewebber

32. @ewebber MANAGEMENT Customers Mgmt Employees working with customers All other employees

33. @ewebber TIMPSON’S UPSIDE DOWN MANAGEMENT

34. 1. Look the part and put the money in the till 2. You can do anything else to best serve customers • You can spend up to £500 to settle a customer complaint (without management authorisation) • Charge whatever you like – the price list is a guide only @ewebber THE TIMPSON RULES

35. “The secret is to trust the people who serve the customers to do it the way they want” Sir John Timpson @ewebber

36. @ewebber

37. @ewebber PhotoformEastLondonandWestEssexGuardian

38. • Trusted to do the job • Supported by the organisation • Have clear direction and constraints • Autonomy over how achieve the goal • Are responsibility for decisions and actions @ewebber

39. Never forget that without people there are no organisations @ewebber

40. @ewebber

41. @ewebber

42. @ewebber

43. Thank you Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com