Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Support Manager
Secteur d’activité
Technology / Software / Internet
À propos
- Career developed along 20 years of experience in IT and consultancy working for important national and multinational companies as Itaú Seguros, Mitsucon e Value Team
Deep knowledge of CRM processes either analytical, operational or collaborative, and its applications such as Customer Care, Help Desk, Sales Force Automation, e-Business, Campaign Management and Personalization
Broad know-how and experience in products, services and processes related to Contact Centers, including technological platform and solutions as well as workforce management and customer services processes
Strong ability in customers' business processes understanding and analysis, resulting in cre...
Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Support Manager
Secteur d’activité
Technology / Software / Internet
À propos
- Career developed along 20 years of experience in IT and consultancy working for important national and multinational companies as Itaú Seguros, Mitsucon e Value Team
Deep knowledge of CRM processes either analytical, operational or collaborative, and its applications such as Customer Care, Help Desk, Sales Force Automation, e-Business, Campaign Management and Personalization
Broad know-how and experience in products, services and processes related to Contact Centers, including technological platform and solutions as well as workforce management and customer services processes
Strong ability in customers' business processes understanding and analysis, resulting in cre...