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Enterprise Tag Management




         More Test&Target – Less Time and Money
                            July 11, 2012
Overview
 Introductions
 Ensighten Overview
 T&T: Better with Ensighten
 10 TIPS: Site Optimization with Tag Management
 Q&A

                                  *Feel free to ask questions in the Q&A box
About Ensighten
 Provider of the industry's leading Tag Management System
 Founded 2009
  – 40+ F1000 customers

  – 13k domains, $16B in e-commerce

  – Headquarters in Cupertino, California (Silicon Valley)
     – Offices in London, UK
Ensighten Resources
 Website – www.ensighten.com
 Upcoming events
           Stratigent Workshop Series
           July 24, Washington DC

           eMetrics Marketing Optimization Summit
           October 1 – October 2, Washington DC


           ACCELERATE Boston
           October 24, Boston
Pre Event Survey Results
 Question 1: What is your primary job          Question 2: What tools do you use to
 function?                                     integrate with Test&Target?

          Primary Function                      Tools Integrated with T&T
                                                                                   Affiliate
                                                                                  Programs
   Management                                                                       10%
                                                                   Mulitple
          Other                                                     16%             Display
                                                     Site                          Advertising
      Marketing                                     Catalyst                          8%
                                                     40%
    Technical/IT
                                                           Other     Internal           Email
Business Analyst                                           13%      Proprietary        Service
                                                                     Products         Providers
                   0%   20% 40% 60% 80% 100%                           7%                6%
Pre Event Survey Results
Question 3: Are you running as many tests     Question 4: How long does it typically take
as you like?                                  IT to make changes to your site?


       Tests Running                                Length of IT change
                                                         3+ Months            Less than
                                                            10%                a week
100%                                        2-3 Months
                                                                                27%
 80%                                            7%
 60%
 40%
                                                           1-4 Months
 20%                                                          56%
  0%
           No          Yes
Speakers

           Joaquin Viramontes
           Senior Training Manager
                joaquinviramontes



           Derek Gilbert
           Product Innovation Manager & Optimization Strategist
                derekagilbert



           Chris Zakharoff
           E-commerce Optimization, Symantec Corporation
                chriszakharoff
Ensighten Overview
Enterprise Tag Management Solutions for Web, Mobile Apps, Flash
 Deploy, test, optimize and manage any 3rd-party digital marketing Javascript tag
   – Accelerate page load

   – Manage consumer data collection

   – Manage privacy compliance

 Founded 2009
   – 40+ F1000 customers

   – 13k domains, $16B in e-commerce

   – Cupertino, CA • London UK
Ensighten Overview

            1            Single line of code deployment                          <script src=“//privacy.ensighten.com/YourID/bootstrap.js”></script>




            2            Cloud based TMS, Privacy and Mobile products for
                         site tag audit, monitor and control



            3            Global Tag Server Network for fast tag serving
                         and blocking by site by visitor




Global multi-cloud network. Handled 46 Billion tag requests in Q1’12 representing a 300% growth year over year. Powers $16B in ecommerce revenue across 13,0000
domains for customers like Staples, Microsoft, Sony, United Airlines, American Express, Symantec .
Ensighten Products
      Ensighten Manage
       – Tag management for enterprise-class websites

      Ensighten Mobile
       – Simplify mobile app tagging

      Ensighten Privacy
       – Monitor and enforce global privacy standards and regulations

      Ensighten Flash
       – Complete control of flash app tagging
T&T: Better with Ensighten
 Derek Gilbert – Product Innovation Manager & Optimization Strategist
T&T: Better with Ensighten
Reduces Costs of Consulting, Training, Expertise, Tests
 Simplify deployment and optimization of T&T
  – Rely less on (and pay less for) external consulting services

  – Reduce need for highly trained internal technical staff

 Run more tests at less cost with greater testing control
  – Dynamically deploy mbox code – drastically decrease server calls (and $)
    and increase numtest volume
  – Easily turn tests off when enough data is gathered
T&T: Better with Ensighten
Simplifies and Enhances Test & Target Functionality
 Ensighten T&T template library makes even complex tasks and
  conditional deployments simple
 Deploy T&T dynamically without causing “flicker”
T&T: Better with Ensighten

Makes Deployment Easier, Faster
 Deployed in many large enterprises with complex Test &
  Target implementations
  – Experience and tools to make it simple

 Designed for Adobe customers
  – Container tag approaches lacked flexibility and scalability,
  – Ensighten designed for needs of the enterprise
Ten Tips: Site Optimization with
       Tag Management
   Chris Zakharoff – E-commerce Optimization, Symantec Corporation
What we are solving for

 100’s of tests running simultaneously
 Dozens of web sites




                                          Volume
 50+ marketing stakeholders
 Dozens of vendors & tools
                                                   Complexity
Tip #1: Execute at web speed



      People




Process        Tech
Tip #2: Right tool for the right job
Tip #3: Organize your data




                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_7)
                         AppleWebKit/535.11 (KHTML, like Gecko)
                         Chrome/17.0.963.83 Safari/535.11
Tip #4: Get integrated (first party)
Tip #4: Get integrated (third party)

                         Demographics
                         Firmographics
                         Intent
                         Integrate quickly and find out what
                          works
Tip #5: Optimize cost

                         Release processes are
                          horribly inefficient for tags
                         Vendor switching costs are
                          high
                         Control server calls
Tip #6: Optimize performance
IT is a necessary partner
                                Performance
                                   Caching
                                   Asynch

                                Security
                                Controls (SOX)
Tip #7: Scale internally

Sell your work and be
prepared to to meet
the demand of new
internal customers
Tip #8: Protect privacy

                           Control what data is available to
                            3rd parties
                           Control which 3rd party tags are
                            deployed
                           Tag Auditing
Tip #9: Have a migration strategy

                             Start simple
                             Net new is easier
                             Solve the data layer
                             Prioritize tags
Tip #10: Get technical

                          Javascript is the language of the
                           web + Digital Marketing
                          Control your destiny
                          Integrate w/ business
Summary
 #1 Execute at web speed            #6 Optimize performance
 #2 Right tool for the right job    #7 Scale internally
 #3 Organize your data              #8 Protect privacy
 #4 Get integrated                  #9 Have a migration strategy
 #5 Optimize cost                   #10 Get technical
Questions and Answers



           Derek Gilbert
           Product Innovation Manager & Optimization Strategist
                derekagilbert



           Chris Zakharoff
           E-commerce Optimization, Symantec Corporation
                chriszakharoff
Ensighten Resources
 Website – www.ensighten.com
 Upcoming events
           Stratigent Workshop Series
           July 24, Washington DC

           eMetrics Marketing Optimization Summit
           October 1 – October 2, Washington DC


           ACCELERATE Boston
           October 24, Boston
Thank you

            Joaquin Viramontes
            Email: Jaoquin.Viramontes@ensighten.com
                joaquinviramontes



            Derek Gilbert
            Email: Derek.Gilbert@ensighten.com
                derekagilbert



            Chris Zakharoff
            Email: Chris_Zakharof@symantec.com
                chriszakharoff

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More Test&Target – Less Time and Money

  • 1. Enterprise Tag Management More Test&Target – Less Time and Money July 11, 2012
  • 2. Overview  Introductions  Ensighten Overview  T&T: Better with Ensighten  10 TIPS: Site Optimization with Tag Management  Q&A *Feel free to ask questions in the Q&A box
  • 3. About Ensighten  Provider of the industry's leading Tag Management System  Founded 2009 – 40+ F1000 customers – 13k domains, $16B in e-commerce – Headquarters in Cupertino, California (Silicon Valley) – Offices in London, UK
  • 4. Ensighten Resources  Website – www.ensighten.com  Upcoming events Stratigent Workshop Series July 24, Washington DC eMetrics Marketing Optimization Summit October 1 – October 2, Washington DC ACCELERATE Boston October 24, Boston
  • 5. Pre Event Survey Results Question 1: What is your primary job Question 2: What tools do you use to function? integrate with Test&Target? Primary Function Tools Integrated with T&T Affiliate Programs Management 10% Mulitple Other 16% Display Site Advertising Marketing Catalyst 8% 40% Technical/IT Other Internal Email Business Analyst 13% Proprietary Service Products Providers 0% 20% 40% 60% 80% 100% 7% 6%
  • 6. Pre Event Survey Results Question 3: Are you running as many tests Question 4: How long does it typically take as you like? IT to make changes to your site? Tests Running Length of IT change 3+ Months Less than 10% a week 100% 2-3 Months 27% 80% 7% 60% 40% 1-4 Months 20% 56% 0% No Yes
  • 7. Speakers Joaquin Viramontes Senior Training Manager joaquinviramontes Derek Gilbert Product Innovation Manager & Optimization Strategist derekagilbert Chris Zakharoff E-commerce Optimization, Symantec Corporation chriszakharoff
  • 8. Ensighten Overview Enterprise Tag Management Solutions for Web, Mobile Apps, Flash  Deploy, test, optimize and manage any 3rd-party digital marketing Javascript tag – Accelerate page load – Manage consumer data collection – Manage privacy compliance  Founded 2009 – 40+ F1000 customers – 13k domains, $16B in e-commerce – Cupertino, CA • London UK
  • 9. Ensighten Overview 1 Single line of code deployment <script src=“//privacy.ensighten.com/YourID/bootstrap.js”></script> 2 Cloud based TMS, Privacy and Mobile products for site tag audit, monitor and control 3 Global Tag Server Network for fast tag serving and blocking by site by visitor Global multi-cloud network. Handled 46 Billion tag requests in Q1’12 representing a 300% growth year over year. Powers $16B in ecommerce revenue across 13,0000 domains for customers like Staples, Microsoft, Sony, United Airlines, American Express, Symantec .
  • 10. Ensighten Products  Ensighten Manage – Tag management for enterprise-class websites  Ensighten Mobile – Simplify mobile app tagging  Ensighten Privacy – Monitor and enforce global privacy standards and regulations  Ensighten Flash – Complete control of flash app tagging
  • 11. T&T: Better with Ensighten Derek Gilbert – Product Innovation Manager & Optimization Strategist
  • 12. T&T: Better with Ensighten Reduces Costs of Consulting, Training, Expertise, Tests  Simplify deployment and optimization of T&T – Rely less on (and pay less for) external consulting services – Reduce need for highly trained internal technical staff  Run more tests at less cost with greater testing control – Dynamically deploy mbox code – drastically decrease server calls (and $) and increase numtest volume – Easily turn tests off when enough data is gathered
  • 13. T&T: Better with Ensighten Simplifies and Enhances Test & Target Functionality  Ensighten T&T template library makes even complex tasks and conditional deployments simple  Deploy T&T dynamically without causing “flicker”
  • 14. T&T: Better with Ensighten Makes Deployment Easier, Faster  Deployed in many large enterprises with complex Test & Target implementations – Experience and tools to make it simple  Designed for Adobe customers – Container tag approaches lacked flexibility and scalability, – Ensighten designed for needs of the enterprise
  • 15. Ten Tips: Site Optimization with Tag Management Chris Zakharoff – E-commerce Optimization, Symantec Corporation
  • 16. What we are solving for  100’s of tests running simultaneously  Dozens of web sites Volume  50+ marketing stakeholders  Dozens of vendors & tools Complexity
  • 17. Tip #1: Execute at web speed People Process Tech
  • 18. Tip #2: Right tool for the right job
  • 19. Tip #3: Organize your data Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_7) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.83 Safari/535.11
  • 20. Tip #4: Get integrated (first party)
  • 21. Tip #4: Get integrated (third party)  Demographics  Firmographics  Intent  Integrate quickly and find out what works
  • 22. Tip #5: Optimize cost  Release processes are horribly inefficient for tags  Vendor switching costs are high  Control server calls
  • 23. Tip #6: Optimize performance IT is a necessary partner  Performance  Caching  Asynch  Security  Controls (SOX)
  • 24. Tip #7: Scale internally Sell your work and be prepared to to meet the demand of new internal customers
  • 25. Tip #8: Protect privacy  Control what data is available to 3rd parties  Control which 3rd party tags are deployed  Tag Auditing
  • 26. Tip #9: Have a migration strategy  Start simple  Net new is easier  Solve the data layer  Prioritize tags
  • 27. Tip #10: Get technical  Javascript is the language of the web + Digital Marketing  Control your destiny  Integrate w/ business
  • 28. Summary  #1 Execute at web speed  #6 Optimize performance  #2 Right tool for the right job  #7 Scale internally  #3 Organize your data  #8 Protect privacy  #4 Get integrated  #9 Have a migration strategy  #5 Optimize cost  #10 Get technical
  • 29. Questions and Answers Derek Gilbert Product Innovation Manager & Optimization Strategist derekagilbert Chris Zakharoff E-commerce Optimization, Symantec Corporation chriszakharoff
  • 30. Ensighten Resources  Website – www.ensighten.com  Upcoming events Stratigent Workshop Series July 24, Washington DC eMetrics Marketing Optimization Summit October 1 – October 2, Washington DC ACCELERATE Boston October 24, Boston
  • 31. Thank you Joaquin Viramontes Email: Jaoquin.Viramontes@ensighten.com joaquinviramontes Derek Gilbert Email: Derek.Gilbert@ensighten.com derekagilbert Chris Zakharoff Email: Chris_Zakharof@symantec.com chriszakharoff

Notes de l'éditeur

  1. Joaquin Viramontes - Senior Training ManagerJoaquin heads up Ensighten’s product training organization and is responsible for teaching customers how to deploy, use and optimize Ensighten technology. Joaquin spent four years at Adobe Omniture in the corporate training department where he travelled all over the world teaching Adobe customers how to implement, use and optimize SiteCatalyst and Test&amp;Target. Before Adobe Joaquin spent 7 years as an implementation and training manager for ISERA Group.
  2. Tests, Stake Holders, Vendors
  3. People, Process, Technology
  4. You can get creative, but you will have to deal with it eventually, we are doing that now
  5. Single source of truth for KPI’s, tools, but it starts at the page level
  6. Most obvious is resources for updating tags Also vendor switch costs Server calls
  7. Include IT Here
  8. I canhazmbox?
  9. Their code is more complex than yours…free yourself mutually
  10. The only way to innovate and solve problems is not actually live it
  11. Joaquin:Derek: Derek works with Ensighten clients to take their optimization to the next level. Derek was previously at Adobe where he lead the team responsible for optimization and online testing in the financial vertical. He was assigned to some of Adobe’s biggest and most complex implementations in financial services, as well as strategic Fortune and Global 100 accounts. Prior to Adobe Derek held senior positions in web intelligence and optimization for CenturyLink and Embarq. He as 7 years of hands-on experience using Adobe products and over 10 years designing tests.