In this recent presentation from KMWorld 2017, EK's Rebecca Wyatt presented alongside the National Park Service to discuss content strategy and grassroots Communities of Practice (Communities of Learning) support.

1. Supporting Grassroots Communities of Learning
FOR QUOTES AND SUCH

2. MEET THE PRESENTERS
Molly Russell Rebecca Wyatt
Acting Communities of Learning Manager
National Park Service
https://www.linkedin.com/in/molly-russell-957511146/
Molly_Russell@nps.gov
https://www.linkedin.com/in/rebeccawyatt/
rwyatt@enterprise-knowledge.com
Senior Consultant
Enterprise Knowledge

3. OUTLINE
CLP Overview
Key Technical Features
Community Coaching and Support
Use Cases: Emerging Groups
Questions/Discussion

4. CLP OVERVIEW

5. THE CLP CONCEPT
PROVIDE A COMPREHENSIVE LEARNING & PERFORMANCE ECOSYSTEM THAT TIES TOGETHER
FORMAL, INFORMAL, AND SOCIAL LEARNING AND EMPOWERS NPS EMPLOYEES WITH THE ABILITY
TO FIND THE EDUCATIONAL RESOURCES THEY NEED – WHEN THEY NEED THEM.
+ +

6. FORMAL LEARNING

7. INFORMAL LEARNING

8. SOCIAL LEARNING

9. SEARCH

10. KEY TECHNICAL
FEATURES

11. VARYING GROUP PERMISSIONS
Public, Private, Hidden
NPS Only vs. Public Access

12. PINNED POSTS
Group processes and
guidelines

13. PEER FEEDBACK
Collaborative
knowledge building

14. MAKE CONNECTIONS
Scan colleague lists
for key information
about activity and
expertise
“Follow” colleagues,
communities, and
subject matter experts

15. NOTIFICATIONS
Private messages
“In App” notifications
Email notifications

16. BADGES
Incentivize community
participation

17. COMMUNITY
COACHING AND
SUPPORT

18. GROUP CREATION WORKFLOW
1.Planning
2.Worksheet completion
3.Implementation
4.Consultation

19. 1. PLANNING
▪ Clarify goals, objectives,
parameters
▪ Consider logistical
challenges
▪ Identify privacy settings
▪ Strategize content

20. 2. WORKSHEET
▪ Help group creator to
form and implement their
plan
▪ Simplify group creation
process
▪ Provide point of reference
for Communities of
Learning Manager

21. 3. IMPLEMENTATION
▪ Create group
▪ Draft introductory post
▪ Populate “seeder” topics
▪ Resources provided in a
“Community of Learning”
group for group
moderators

22. 4. CONSULTATION
▪ Meet individually with
group moderators
▪ Clarify group objectives
▪ Establish strategy
▪ Identify, draft “seeder”
topics

23. USE CASES:
EMERGING
GROUPS

24. USE CASES: EMERGING GROUPS
1.Training
2.Peer Feedback

25. 1. TRAINING SUPPLEMENT
▪ General info (pinned)
▪ Roster/Introductions
▪ Community building
▪ Assignments
▪ Webinar information
▪ Subject-based
discussion
▪ Travel logistics

26. 2. PEER FEEDBACK
▪ Member guidelines
▪ Active leadership
▪ Strong scheduling
▪ Group integration
▪ Model posts

27. WE’LL BE ANSWERING QUESTIONS NOW
Q A&
THANKS FOR LISTENING
Q & A SESSION