Software-defined WAN (SD-WAN) is a transformational technology that can improve application performance for distributed enterprises. But, not every enterprise is successful with its implementation. One mistake that IT organizations make with SD-WAN is with visibility. Vendors often tout the value of the native network and application monitoring capabilities of their SD-WAN solutions. However, 75% of IT professionals have significant challenges with the native monitoring features of their SD-WAN implementations. These slides explore why enterprises struggle with SD-WAN visibility and what they can do to address the issue.

1. How to Succeed with
SD-WAN Operations
Jim Brunke
Senior Solution Architect
SevOne
Brian Promes
Vice President of Product Marketing
SevOne
Shamus McGillicuddy
Vice President of Research
Enterprise Management Associates

2. Watch the On-Demand Webinar
• How to Succeed with SD-WAN Operations On-Demand Webinar:
https://info.enterprisemanagement.com/how-to-succeed-with-sd-wan-operations-webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

3. Featured Speakers
Brian joined SevOne with over 20 years of experience in the
network management and monitoring space at Novell and
Cisco, where he focused primarily on product management,
product marketing and strategic alliance efforts of early stage
products for emerging technologies in enterprise and service
provider markets.
© 2021 Enterprise Management Associates, Inc. 3
Brian Promes
Vice President of Marketing
SevOne
Shamus McGillicuddy
Vice President of Research, EMA
Jim has over 30 years of experience in the architecture, design,
implementation and support of multi-vendor fault, performance,
security and cloud management solutions. Throughout his
career, Jim has created high impact solutions for Fortune 500
companies.
Shamus is the vice president of research at Enterprise
Management Associates, where he leads the network
management practice. He has worked in the IT industry since
2006 as an industry analyst and journalist.
Jim Brunke
Senior Solution Architect
SevOne
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4. Everyone is Engaging with SD-WAN, but not Everyone Succeeds
© 2021 Enterprise Management Associates, Inc. 4
Top drivers of adoption
• Improve network security (52%)
• Improve visibility (48%)
• Improve network and application performance (48%)
• Strengthen cloud enablement (47%)
• Reduce complexity (44%)
98% of distributed
enterprises are engaged
with SD-WAN
Only 47% are fully
successful with SD-WAN
| @ema_research

5. 75% of IT Professionals Report Significant Challenges with Native SD-WAN
Monitoring
© 2021 Enterprise Management Associates, Inc. 5
Top Challenges
• Limited/no WAN underlay visibility (30%)
• Poor application intelligence/classification (30%)
• Data collection granularity (29%)
• Limited/no SD-WAN hardware visibility (27%)
• Data formatting problems (26%)
• Summarized data (22%)
Perspectives from IT silos
NOC team less likely (62%) to
report any major issues
Network engineering team more
likely to complain about:
• WAN underlay visibility (63%)
• Data collection granularity
(44%)
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6. Managed SD-WAN Services with Hybrid Ops
© 2021 Enterprise Management Associates, Inc. 6
62% of enterprises prefer
managed SD-WAN
services to DIY
• Only 12% prefer DIY
IT organizations do not
outsource SD-WAN
operations
• 63% prefer hybrid operations
(shared with MSP)
• 17% prefer internally managed
SD-WAN operations
| @ema_research
What does this
tell us?

7. Multi-Vendor SD-WAN Strategies can add Complexity
© 2021 Enterprise Management Associates, Inc. 7
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8. 92% of IT Teams Intend to Monitor SD-WAN with
Third-Party Tools
© 2021 Enterprise Management Associates, Inc. 8
Best practice approach
Successful SD-WAN adopters say third-party monitoring is critical
Less successful companies think it’s only helpful
IT silos have different priorities
More critical to:
• Network engineering
• Information Security
• IT execs
Less critical to:
• NOC team
• Project management
| @ema_research

9. Making Third-Party Monitoring Work
© 2021 Enterprise Management Associates, Inc. 9
Only 48% of IT pros are fully satisfied with third-party
monitoring of SD-WAN
What drives dissatisfaction?
• Data access
• Data quality
• Vendor support
| @ema_research

10. 90% of IT professionals believe applying AIOps to network
management can lead to better overall business outcomes
37% of enterprises are applying AIOps to WAN management
Benefits to the IT organization
1. Network optimization (44%)
2. Operational efficiency (41%)
3. Network resiliency (37%)
Can AIOps Help?
© 2021 Enterprise Management Associates, Inc. 10
| @ema_research

11. Learn more about SevOne
https://www.sevone.com
© 2021 Enterprise Management Associates, Inc. 11
| @ema_research