Insights from the book "Leadership Wisdom from the Monk who sold his Ferrari" by Robin Sharma. Learning from the session : Ritual 3 - Reward Routinely, Recognize Relentlessly “Brains, like hearts, go where they are appreciated”

1. Leadership Wisdom
from the Monk Who Sold His Ferrari
- ROBIN SHARMA-

2. THE RITUAL OF TEAM UNITY
Chapter 7

3. BASKETBALL COACH
• The coach embodies the leadership philosophy by not dictating every move
but instead, guiding and encouraging as they liberate their strengths
• Great Leaders are Great Teachers
• A good coach energizes, challenges, develops and equips his people
• He demands the best and trains his people how to do so
• When organizations suffer from low morale and unmotivated workers,
leaders must become skilled coaches to ensure the success of the team

4. RITUAL #3:
Reward Routinely, Recognize
Relentlessly

5. What is the starting point?
• Usually, people only hear from the management when they do something
wrong
• They don’t tell their employees about happy customers, only angry ones’
complaints; so employees avoid bad behavior and don’t seek good behavior
• HUNT FOR GOOD BEHAVIOUR – aggressively seek employees who
perform well
• You always get more of what you reward

6. Be a Liberator
• All people want to do good
• But they are micromanaged – told what to do, exactly what to wear etc.
• People start to think that being free thinkers and innovators is detrimental to
their careers.
• FREE THE STRENGTHS & TALENTS OF YOUR PEOPLE
• Let employees know what success looks like by recognizing it
• Most employees do not know what peak performance means and they get
stressed

7. Be a Liberator contd…
• In underperforming companies, employees are especially afraid to fail and do
not take risks, and management demands creativity and innovation
• Correct bad behavior but understand that failure is essential to success
• Visionary leaders make work environments risk-free – give people freedom
to fail, and ultimately succeed
• E.g. Southwest Airlines: same-day cargo service
• Powerful message that innovation and entrepreneurial spirit is appreciated

8. Rewards
• Peter assumes the best reward is always money
• The basketball coach encourages his players and tells them that he is proud
of them
• Sincere Praise is Free
• Study: out of 1500 employees, personalized & instant recognition was found
to be the top way to energize staff but only 42% received such feedback;
58% seldom received a thank you for a job well done although they said they
wanted it the most

9. Rewards contd…
• Don’t reward people according to the way you would like to be rewarded if
you were in their shoes
• Find out what motivates them
• E.g. Giving a traveling salesperson an overseas trip is unsuitable, giving an overworked senior
employee cash incentives is not suitable
• The way you treat your employees determines the way they will treat our
customers

10. Summary
• Hunt aggressively for good behavior
• Recognize and reward their efforts with something tailored to their interests
• Get better at praising

11. “Should I wait until their skills are perfect?”
• That will take a long time
• Hunt for good behavior, not perfect behaviour
• Praise any sign of improvement or on a job well done
• Peak performance will eventually come because your people will keep getting
better and better

12. “What are your suggestions for effective
praising?”
• Praising is a skill hat requires study and practice
• Basic Praise principles:
• Specific
• Immediate
• Public
• Sincere
• Use their names
• Do not over-praise

13. “Any other ideas?”
• Let your employees choose their gifts from a list of available rewards
• Expose your employees to ideas and information that will help them actualize
their natural talents and become more independent as thinkers and as people –
Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a
lifetime.
• Celebrating heroes
• Cultural Traditions: have something regularly to keep his team unified
• Crazy Days: You’re Not The Boss Day, Corporate Circus Day, Back To The
Future Day

14. • Adversity is always followed by
opportunity, just as the darkness of
night is always followed by the
brightness of the day

15. RITUAL #4:
Surrender to Change

16. “Brains, like hearts, go where they are appreciated”
“If you are patient in one moment of anger, you will avoid a
hundred days of sorrow”
- QUOTES -
“When spider webs unite, they can tie up a lion”