1.  Reply Sent: HGI - General Thank You
09/28/16 04:28 AM · Pamela Melton (SALT - Property)
Subject: Your stay at Hilton Garden Inn Lakeland
Dear Joy Alkire:
Thank you for taking a moment to share your experience. I am happy to hear you found
the Hilton Garden Inn Lakeland to your liking. We look forward to welcoming you back
to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to
ensure you are satisfied. You Can Count On Us. Guaranteed.
Sincerely,
Pamela Melton
Executive Housekeeper
Hilton Garden Inn Lakeland
pamela.melton@hilton.com
863-513-1603
Comments
Staff Experience
Eric was very friendly, knowledgeable and professional. Check in was easy and he knew the
answers to my questions.
Guest Room
The couch and bed, even on the soft setting, was much too hard. I have a back injury that is made
worse by overly firm furniture. I did not rest well.
Additional Comments
No
Survey Scores
KEY METRICS Extremely Dissatisfied Extremely Satisfied
Overall Experience 10
Overall Service 10

2. Overall Accommodations 10
Overall Pre-Arrival/Arrival 10
Overall Departure 10
RETURN AND RECOMMEND Definitely Would Not Definitely Would
Return to Property 10
Recommend 10
VALUE Poor Excellent
Value for Price Paid 10
ARRIVAL Extremely Dissatisfied Extremely Satisfied
Efficiency of Arrival Process 10
HOTEL STAFF Extremely Dissatisfied Extremely Satisfied
Helpfulness of Hotel Staff 10
GUEST ROOM/SUITE Extremely Dissatisfied Extremely Satisfied
Cleanliness of Guest Room/Suite 10
INTERNET Extremely Dissatisfied Extremely Satisfied
Quality of Connection 9 10
Problems
INCIDENCE
Problem Incidence Yes No
Segments
STAY
DETAILS
Purpose of Stay: Leisure: Individual/Solo
DIGITAL
Internet Tier: Complimentary