1. E R I C M . G R O E T Z N E R
620 Dunlap Dr.
Apopka, Florida 32712
Phone: (407) 617-9137
E-mail: ericgroetzner@gmail.com
~ Continued ~
System Administrator Manager
Opportunity with an industry leader that will benefit from my analytical and troubleshooting skills gained through my work
experience in the information technology (IT) industry.
Core Competencies:
Install, upgrade, and repair computer components and software.  Train staff.  Run routine automation. 
Maintain security policies and computer components and software.  Troubleshoot reported problems. 
Provide technical support for projects.
S U M M A R Y O F Q U A L I F I C A T I O N S
Accomplished Senior Systems Administrator with 18 years' experience in the information technology (IT) industry and
significant expertise in the following areas:
 Analyzing systemlogs. Identify and implementing improvements in a wide variety of environments and systems.
 Measuring IT architecture. Evaluating current capacities, data and systemreliability. Understanding protocols, standards,
technologies and application development environments.
 Comprehending the criterion of a good system. Knowledgeable of controls that support systemreliability, criteria against
which a systemcan be evaluated. Understanding privacy issues, audits, tests, and systemcontrols assessments.
P R O F E S S I O N A L E X P E R I E N C E
Precision Laboratories, Inc., Altamonte Springs, Florida—May 2005 to present
Systems Administrator
 Design and execute Microsoft network running Windows Server. Design and implement database backup.
 Build and install Windows XP and Windows 7 workstations.
 Utilize Active Directory for each employeelogin.
 Install and verify integrity of new softwareon workstations. Installand maintain company accounting software.
 Train employees on software and hardware.
 Maintain and ensure systemservers, workstations, and printers are properly updated and working.
 Organize, design, and maintain company website.
 Setup remote access allowing ability to troubleshoot systems remotely.
 Map shippingsoftwaresuch as Fed-Ex, USPS, and UPS to billing softwaredatabase.
Connextions, Orlando, Florida—June 2004 to 2005
Technical Support Representative
 Provide technical and customer service for SanDisk products.
 Test new products as they were available to gain insight in order to familiarize the devices.
 Answer calls in a timely manner to keep thewait time at a reasonable level.
 Provide Level 2 escalation support on products.
Convergys Corporation, Lake Mary, Florida—November 1997 to June 2004
Technical Support Representative
Account Technical Support
 NCR Account: Support hardwareand softwarerelated issues on all NCR computer systems, including performing
troubleshooting for end users by way of phone.
 Seiko Account: Support Seiko label printers, including helping to set them up for both end users and companies by way of
phone.
 Dell Account: Assist customer in designing customcomputers according to their requests via phoneand email.

2. E R I C M . G R O E T Z N E R
Phone: (407) 617-9137 E-mail: ericgroetzner@gmail.com
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Strong business and community references available.
E D U C A T I O N
Associate in Arts Degree, Seminole State College of Florida
Stanford, Florida
C O M P U T E R P R O F I C I E N C Y
Expert in Windows operating systems including Windows NT, Windows Server 2003, Windows XP, Windows 7,
Windows 8 and Windows 10, Android, IOS software.
S K I L L S
Excellent written and verbal communication skills.  Ability to learn softwareand hardware with skill to train employees on
how to use it.  Ability to work on multiple concurrent tasks and projects simultaneously.  Experience connecting audio
and video equipment.  Experience using Active Directory to setup employeenetwork logins and permissions.  Proficient
in LAN, WAN, and network installation. Experience using Powershell and VMware
L A N G U A G E S
Spanish (Read / Write)
P R O F E S S I O N A L C E R T I F I C A T I O N S
Comptia A+ Certification