1. Erin Cowell
2137 Bradway St
Palm Bay, FL 32905
Phone: 321-914-9355
Email: erin111478@yahoo.com
Career Overview
Energetic, experienced and reliable office manager with 14 years’ experience. Dedicated and
personable with the ability to multi-task and prioritize. Pride in customer service and patient
satisfaction. Seeking challenging position that empowers people.
Skill Highlights
 Management
 Physician Credentialing
 Insurance Contracting
 Practice Setup
 Patient Advocate
 Insurance Verification
 Appeals and Recovery
 Proficient Typer
 Word, Excel, PowerPoint and
Publisher Proficient
 Attention to Detail
 Self-motivated
 Problem Resolution
 Schedule Management
 Administrative Support
 Critical Thinker
 HIPAA Compliant
 Meditech, McKesson, WoundStar,
NueMD, EHR Systems
Core Accomplishments
 Setup new practice, credential physician, insurance contracting, CAQH, developing new patient
forms, hire employees and ERA setup and management.
 Member of Toastmaster’s International and American Business Women’s Association.
 Managing medical and non-medical staff to ensure daily operations are preformed and patients
are taken care of with professionalism and care.
 Responsible for training all new employees to ensure continued quality of customer service.
 Patient Charting: Retrieving and re-filed patient charts in proper sequence to maintain
organization and up-to-date paperwork information.
 Multitasking
 Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-
volume environment.
 File Management: Prepared monthly reports for records, closed terminated records, completed
final audit of charts and insured that all documentation has been received and filed.
 Administration: maintaining monthly budgets, assisting with insurance credentialing, Joint
Commission preparation, etc.
 Answered multiple phone lines, transferred calls to corresponding departments, filed patient
records and billed accordingly.
 Customer Service: Handling customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize efficiency.

2. Professional Experience
Practice Administrator
December 2015-Current Brevard Regional Hyperbaric Center Melbourne, FL
Managing the largest, privately owned, physician based, multi-place hyperbaric center on the east coast of the
United States. Credentialing physicians and contracting insurance companies, setting up and updating CAQH,
NPI (private and group) and licensing. Developing new patient forms, physician templates in EHR, policies
and procedures, employee handbooks. Marketing for practice, hiring staff, payroll and training.
Office Coordinator
January 2015-November 2015 Parrish Medical Group Port St John, FL
Managing a multi-physician group. Managing staff and maintaining organization amongst the staff to ensure
that all physician offices are staffed and operating efficiently. Making sure that all staff members are working
within the capacity in which they were hired. Performing annual employee evaluations and employee
counseling and write-ups when necessary. Addressing, employee and provider conflicts and concerns as well as
patient conflicts and concerns.
Office Manager
Jan 2010-CurrentSAMI Southern AeroMedical Institute Melbourne, FL
Manage pilot payment, certificates, and flight training disks for pilots training for hypoxia.
Office Manager
Oct 2004-December 2014 Healogics Melbourne, FL
Assist in all areas of administrative work including data entry, receptionist duties, file organization, insurance
verification. Manage incoming and outgoing calls for busy medical office. Train new employees on multiple
medical programs and data entry software including insurance verification.
Office Coordinator
Sept 2002-Oct 2004 Brevard Regional Hyperbaric Center Melbourne, FL
Scheduling patients, insurance verification, assisting physician in wound dressing changes, performing EEGs,
answering phone calls for 3 practices, building and maintaining patient charts.
Education
Bachelor’s Degree: Eastern Florida State College – General Business
August 2014-Currently Completing my Bachelor’s Degree in General Business.
Associates of Arts: Eastern Florida State College – General
Palm Bay, Florida, Brevard
May 2014-Associate of Arts degree and currently working on maintaining a Bachelor Degree in General
Business and eventually move onto a Master’s program in Industrial Organizational Psychology.
High School Diploma-Melbourne Central Catholic High School
May 1997