6. Research: Patients value access to digital enabled services
2
Patients are
generally not
aware of services
that are
available to help
them.
5
Patients want
healthcare
professionals to be
the primary source of
information on
services they need to
manage their health.
3
When patients
are aware of
services, they
use them. 4
Patients value
services across
all disease
states.
1
Patients want more
help before they
are being treated.
7. Patients want more help before they are treated.
Key Finding 1
1
Note: Percentages are the aggregated average across all services areas.
65%
of all patients
surveyed said
pre-treatment is
the most
frustrating
period.
Patients’ greatest
frustration is lack
of notification for
being at risk for a
condition.
34%
44%
for patients with
immune diseases.
Frustration rises
to
8. Note: Percentages are the aggregated average across all services areas.
Patients are generally not aware of the services that
are available to help them.
2
Key Finding 2
<1/5Less than one out
of five patients
(19%) are aware
of the services
available to
them.
Immune
Diseases
& Cancer
Brain
Hormones/
MetabolismLungs,
Bones
& Heart
Awareness is low across all
therapeutic areas.
21%
20%
19%
18%
9. Note: Percentages are the aggregated average across all services areas.
When patients are aware of services, they use
them.
3
Key Finding 3
58%
of patients use
services when
they are aware
of them.
Getting
information
about which
support groups
are available.
47%
69%
Obtaining
information
on your
specific
condition.
Highest use
Lowest use
Usage varies but is still generally high across all
services.
10. 79%
of patients
value patient
services.
Note: Percentages are the aggregated average across all services areas.
Patients value services across all disease
states.
4
Key Finding 4
Getting
information
on which
support
groups are
available.
69%
83%
Getting
insurance
coverage.
Highest
value
Lowest value
Nearly eight in ten (79%) rate the services used as
‘extremely’ or ‘very’ valuable.
11. Note: Percentages are the aggregated average across all services areas.
5
Key Finding 5
67%
Doctors are
one of the
primary
sources of
information
for the
majority of
patients…
but digital
channels are a
close second at
57%
63%
want this to be
their
doctor/specialist.
(62% for 18-30 year olds).
1st
choice
2nd
choice
87%
of patients
want one
point of
contact to
help them
manage their
health...
Patients want their healthcare professionals to be the
primary source of information on what services they need
to manage their health, but digital channels play a key
role as well.
12. NHS Patients, clinicians and systems need new models at scale
Clinicians want to transform care
models to improve quality, access
and affordability
+
Health system leaders need this to
happen at scale and sustainably
15. Intelligent Patient Platforms must feature four integrated
components to enable patient-centered solutions:
Secure Patient Data Management and Service Exchange
Aggregates patient data from multiple sources and connects both client and external vendor
technology solutions to create a single view of all patient interactions.
Patient Engagement
Coordinates and delivers a
seamless customer experience with
physicians and patients by directing
and facilitating interactions across
all channels.
Insights and Analytics
This component enables internal
and external data analysis to bring
unique insights into patient
treatment and engagement.
Connected Devices
and Applications
Design and operation of regulated
applications and devices which
improve patient outcomes and
assist healthcare providers in
managing patient care.
22. The NHS has the potential to innovate on the
NHSMail Digital Collaboration Service platform
Direct Patient E-Mail
Communications
Collaboration
between Vanguards
Referrals
Booking Appointments
Cross-NHS/Social Care
Knowledge Exchange and
Communities of Practice
Location-Based
Services
INNOVATION THEMES
Remote
Consultations
Exploiting NHSmail
existing capabilities
Communication
and collaboration
between clinicians
Demand
Management
Document Sharing
and Upload
Repeat
Prescriptions