Presentation by Ingobert Veith Board Member, D21 & Director Public Policy, Huawei FIWARE Global Summit 23-24 October 2019 - Berlin, Germany

1. 1
Smart City &
E-Government
Director Public Policy, Huawei Germany /
Ingobert Veith
Member of the Board of D21

2. Page 2
Page 2
4 Smart City Layers
Smart City Management by Sensor Big DataApplicationsComprehensive Broadband Across the City connecting Sensors and PeopleSensors across the City
Smart City
Management
Utility Police Healthcare Education Enterprises TransportTraffic

3. E-GOVERNMENT MONITOR 2019: STUDY PROFILE
3
country coverage
survey methodology
survey period
basic population
2010* 2011 2012 2013 2014 2015 2016 2017 2018 2019
9th edition
*2010 still as a special addition to the (N)Onliner Atlas
A study of the
Initiative D21 and
fortiss, carried out
by Kantar with the
patronage of the
BMI
Germany, Austria, Switzerland
Online survey (CAWI) with approx. 1,000 interviews per country
June/July 2019 (CW 26 – CW 28)
Online population in the three countries (people aged 18 and
over who use the Internet privately)

4. SNAP SHOT 1: USE OF E-GOVERNMENT OVER TIME
Current downward trend in usage in Austria with simultaneous growth in Germany and Switzerland compared to the
previous year
Change to
previous year
45
48
67
70
58 58
0
20
40
60
80
100
2012* 2013* 2014 2015 2016 2017 2018 2019
AT
CH
DE
+3 ▲
-4 ▼
+8 ▲
41
low
67
high
59
35-54 y.
58
55+ y.
58
18-34 y.
59
medium
age
education
4

5. 2012
2013
2014
2015
2016
2017
2018
2019
73
73
79
SNAP SHOT 2: SATISFACTION WITH E-GOVERNMENT SUPPLY IN TOTAL
5
Expectations are rising with technical progress; satisfaction has hardly changed in the last seven years, despite an
improved range of products.
AT
CH
DE +2 ▲
57
60
74
+2 ▲
+2 ▲

6. SNAP SHOT 3: GERMANY - ACTIVATION AND USE OF E-ID
6
Possibility of use via smartphone hardly known
61% know nothing about the
read-in option via the NFC
interface of their smartphone
7% have an
additional
reading device
17% also have
an Android
smartphone
Usage with reading device
Usage with smartphone
70%
28%
Possession of identity card
in e-ID card format
e-ID-function active e-ID-function already used
Ja Nein

7. Thanks!
Ideas? We ware looking forward to your
Feedback via #eGovMON