126. The Business Model Canvas
PARTNER
KEY
OFFER
CUSTOMER
CUSTOMER
NETWORK
ACTIVITIES
RELATIONSHIPS
SEGMENTS
What
type
of
key
What
customer
needs
What
kind
of
Who
are
our
key
activities
do
we
do
we
satisfy?
relationship
do
we
partners?
perform?
What
problem
do
we
maintain
with
our
Who
is
our
help
our
customers
customers?
customer?
What
is
our
solve?
Personal
contact?
For
whom
do
we
motivation
to
work
Automatic?
Self-‐ create
value?
with
partners?
What
advantages
do
service?
KEY
our
products
and
DISTRIBUTION
Can
we
distinguish
What
key
resources
RESOURCES
services
provide
our
CHANNELS
different
customer
do
we
acquire
customers
with?
segments?
through
partners?
What
key
resources
Through
what
does
our
proposition
What
products
and
channels
do
we
deliver
What
key
activities
do
require?
services
do
we
deliver
our
products
and
our
partners
perform?
to
our
customers?
services?
Physical?
Intellectual?
Human?
Financial?
COST
STRUCTURE
REVENUE
STREAMS
What
are
the
inherent
costs
in
our
current
business
model?
What
revenue
streams
do
we
generate?
What
is
the
size
of
each
cost?
What
is
the
size
of
each
revenue
stream?
142. Tool fleet management services!
PARTNER KEY OFFER CUSTOMER CUSTOMER
NETWORK ACTIVITIES ng direct RELATIONSHIPS SEGMENTS
ro
St
Contract sales!
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e
Offlin Constructio
Fleet n
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Management
Warehousing!
Services!
KEY DISTRIBUTION
RESOURCES CHANNELS
systems f
or B2B Shops!
IT ,
Inventory
t and Factories!
managemen
repair! !
www.hilti.com
COST STRUCTURE REVENUE STREAMS
Repa
Higher! Repl ir & ! Personnel! Recurring
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Margins! ent ! lease fees!
