Mobile: 971528558861 Email: fadigi7@gmail.com
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FADI IBRAHIM
United Arab Emirates, Abu Dhabi
Email: Fadigi7@gmail.com
Mobile #: 971–528558861
PERSONALDETAILS
Nationality: Canadian DrivingLicense: U.A.E& Canadian
Date of birth: 6th
April 1987 Languages: Arabic & English
Marital Status: Single Visa Status: REACH GROUP
CAREEROBJECTIVE
To obtain a position that would allow me to utilize my full potential skills; a challenging and rewarding careerin
which my experience inInformation Technology,Customer Service and or Sales would be applied productively in
fulfilling company’s objectives and goals.
EDUCATION
Year Institution Credential
2009 – 2011 Al Khawarizmi International College Graduated with Diploma degree in IT Software
development.
2006 – 2007 Seneca College (Toronto, Canada)
Brebeuf College Catholic High School
Training in Computer Engineering and
Networking.
Graduated with OSSD (Ontario Secondary School
Diploma).
2001 – 2005
SUMMARY OF SKILLS
 Enthusiastic about learning new skills, enjoys putting forth the best effort to use the skills already obtained from
previous employment, and improving upon them.
 Excellent computer skills at various programs such as Adobe Photoshop, and MS Office (word, excel, etc.)
 Good at Programming (C++,Java, Oracle, ASP.net, HTML)
 Computer Networks.
 Excellent Public relation with clients and staff.

Mobile: 971528558861 Email: fadigi7@gmail.com
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PERSONAL QUALITIES
 Excellentat Communication Skills.  Familiar and up to date with all Operating System.
 Excellentat English & Arabic Language  Seekand consider opinions and suggestions.
 Responsible, active and organized.  Self-motivated, reliable and dependable.
 Highly motivated, dedicated,responsible and
friendly.
 Work Result Oriented.
 Self-confidentand stable evenunder pressure.
 Effective and ExcellentTeam Worker.
WORK EXPERIENCE
FINANCE HOUSE P.J.S.C
Team Leader – CLCM Department
Duties / Objectives
 To scale up Sales on the cards benefits/ features suchas Balance transfer,
Easy Cashand installmentof payment plans.
 To increase activation on the cards portfolio.
 Arrestcustomer attrition and devise retention strategies to retain
portfolio.
 Improve process by identifying processgaps which ensuresenhanced
customer experience.
 Ensure to create internal processesand same incorporatedin SOPs.
 Maintain MIS’s for Staff productivity record, bookings record and the
documentsare kept availablefor any discrepancy or audit requirement.
 Lead CLCM Team to achieve businesstargets (3,000,000AED/Month).
May 2015 - Present
 Train, mentor and drive them to maximize their performance and enhance
customer experience.
 Ensure thatproductteam is involvedand quarterlyrefresher training is
conducted.
 Create maintain internal KPIs as per agreed salestargets andQuality
standardsare met.
 Ensure thattimely staffs incentives / payouts are done smoothly as per
signed off incentive plan.
 Ensure adherence to SOPs all the time, avoid any customercomplaint.
 Ensure staff punctuality at work to be allthe time.
 Ensure thatall systems, paper forms and applications availability for the
team.

Mobile: 971528558861 Email: fadigi7@gmail.com
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Feb 2012 – April 2015
ADCB CALL CENTRE AGENT (ABUDHABI, U.A.E)
Call CenterAgent
Duties / Objectives:
 Provided internaland external customerswith accurate information
regardingADCB products.
 Handle telephonic enquiries and cross-sellingof ADCB Retails Banking
products.
 Answer customer inquiries and resolve simple complaints immediately.
 Crosssell variousretails banking productsand generateleads. Reaching
the targetof AED 520,000/month in sales.
 Maximize returnsandminimize risk andenhance relationships for the
bank.
 Contributesto the overallsuccess of the unit and generate ideas that can
be implemented to enhance productivity.
 Give accurate information on outstandingpayments, balance, and
products.
 Assist customerswith allthe different types of channelsthe bank has to
offer.
 Be able to adhere to internal departmentalpolicies and meet job
requirements as set in the job objectives.
Nov. 15th – Dec. 30th 2011
DEPARTMENT OF FINANCE - GOVERNMENT OF ABUDHABI
Training - PC Support
Under the supervisor vision I was able to train in the Department Of
Finance, IT section thatdeals with maintaining machines within the
building.
Any maintenance relatedto hardware/software; us as a unit were
handling:
o Networking problemsin connection and setup.
o Format, installation,andapplications according to the userneeds.
o Setup & installing new devices in all computers.
o Devices setup (printers,fax, ink, scanners etc.)
o Installresources from the domain network(DOF System)

Mobile: 971528558861 Email: fadigi7@gmail.com
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INTERNSHIP EXPERIENCE
References and Recommendation letters are available upon request.