1. B Y : F I F E R ’ S A C H I E V E R S
Oracle
vs
Salesforce.com

2. Customer Relationship System
Organizes, automates, and synchronizes business
processes—principally sales activities, but also those
for marketing, customer service, and technical
support

3. Oracle
No other vendor's product can integrate with your existing business processes and scale with
you as you grow the way ours does, because Oracle CRM On Demand is based on secure,
flexible, high-performing Oracle technology. Critical infrastructure components like the
database, the middleware, and the hosting platform are exclusively Oracle, providing you
with single-vendor accountability, and more important, peace of mind.
Oracle has the services, expertise, and commitment to ensure your success. And thanks to a
continued investment in technology, Oracle CRM On Demand can meet your needs today
and support your business as it grows and evolves.

4. Business Functions
 Sales : Automate, simplify, and manage all the
information your sales organization needs with one
comprehensive set of tools that drives pipeline and
forecasting effectiveness while increasing the
productivity of sales representatives.
 Marketing: Only Oracle CRM On Demand
delivers a fully integrated target-to-close
marketing and sales solution, enabling companies
to better identify high potential customers,
improve lead quality, and increase close rates.
 Mobile: Gain "anytime, anywhere" access to key
customer information with a powerful yet easy-to-
use task-based application that increases the
productivity and effectiveness of busy sales
professionals on the road.
 Integration: Focus high-value resources on your
business, not your IT infrastructure, with the only
on demand CRM solution that provides Web
services support as well as prebuilt integration to
Oracle business applications.
 Service: Build and retain customer satisfaction by
resolving issues efficiently, thanks to consistent
access to up-to-date information from across your
organization. Continually improve service
effectiveness across all customer touch points with
a prebuilt hosted contact center, manage agent
activity, and resolve bottlenecks.
 Call Center: Make your agents more productive
and your customers happier and more loyal with
the only hosted multichannel support application
that can be deployed in days, not months, and
integrate with Oracle, PeopleSoft, and Siebel
business applications-without upfront capital
expenditures or integration costs.
 Analytics: Make informed, intelligent decisions
based on deep insight into your business, thanks to
the only on demand CRM solution with a pre-built
data warehouse that allows you to combine real-
time intelligence with deep historical and
comparative trend analyses.

5. Business Platforms
Oracle CRM On Demand System Requirements
Browser
Microsoft Internet Explorer 7 and 8
Firefox 3.X
Operating System
Microsoft Windows XP Professional and Home
Microsoft Windows Vista Enterprise
*Microsoft Windows 7 coming soon
Display
Super VGA (1024 x 768 resolution) or higher
with color quality of at least 256 colors
Microsoft Office Integrations
Microsoft Office 2003 and 2007
*Microsoft Office 2010 coming soon
Outlook E-mail Integration
Microsoft Office 2003 and 2007
*Microsoft Office 2010 coming soon
Notes E-mail Integration IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5
Offline On Demand
Microsoft Office 2003 and 2007
*Microsoft Office 2010 coming soon
PIM Sync
Microsoft Office 2003 and 2007
IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5
*Microsoft Outlook 2010 coming soon
Other Adobe Flash Player 9

6. Cost
Starting as low as $75 per user per
month, you get:
 Comprehensive Sales, Service and
Marketing CRM
 Embedded Analytics and a Pre-
Built Data Warehouse
 A Built-In Virtual Call Center
 Industry-Specific editions
 Integration Services
 A broad range of training options
 24/7 Customer Care
 Consulting Services packages
 And more!

7. Ease of Use
 You won’t have to worry about
learning new development
environments
 Work from Any Location
 Maximize productivity with
fewer clicks: Mobile
 Eliminate the time wasters
 Continually Improve Service
Effectiveness
 Resolve Service Requests
Quickly and Completely
 Forecast More Accurately and
Make More Informed Decisions

8. Salesforce.com
CRM solutions are one of the few investments that your business can justify in this
economy. Because to steer your company through these turbulent times, it's more
important than ever to be on top of every lead, every opportunity, and every
customer interaction. What you can’t afford is a big up-front software investment
that's expensive to install and maintain.
With Salesforce CRM solutions and our cloud-computing model, you can mind
your customers and your budget at the same time. Our business CRM products
include applications for critical areas of your business like sales and customer
service. There’s no need to seek individual CRM solutions for sales force
automation, customer service, partner management, marketing and campaign
management, etc. Salesforce.com’s CRM solutions provide everything in one neat
package.

9. Business Functions
 Accounts and contacts
 Marketing and leads
 Approvals and workflow
 Email and productivity
 Call center
 Customer portal
 Integration: social networks
 Knowledge
 Email
 Chat

10. Business Platforms

11. Cost

12. Ease of Use
 Users won’t adopt CRM apps that are
hard to use and that aren’t relevant to their
jobs. When you can easily customize the user
interface, widespread adoption usually
follows. With Force.com, you can customize
the UI for any type of user: a sales manager,
marketing executive, customer service agent,
or anyone in your business. And we’re talking
Deep customization—down to the pixel level.
 What if sharing information with partners
was as easy as it is to share on LinkedIn or
Facebook? It is with Salesforce to Salesforce.
Click, connect, and share any CRM
information—such as leads, deal registration,
or cases—with any of your partners that also
use Salesforce, all in real time.

13. Questions
Which vendor would you choose?
We would choose SalesForce.com as our vendor.
Why?
Its more cost efficient and would suit our needs better since we are not a large
corporation. Plus we would not have to worry about hardware since they deal with
software-as-a-service (SaaS) based CRM.
Would you use the same vendor for a small company
and a large company?
No we would not for a small business we would use Salesforce since they have more ease
of use, and are less costly in the end and will focus on what a smaller company needs to
grow to become larger. For a Large business we would say Oracle because they will be
able to afford it and will need things like hardware and software to accommodate what
their business has. Oracle also has a large variety of things to choose from that will help
the larger company run more efficiently and effectively.

14. Sources
 http://en.wikipedia.org/wiki/Customer_relationship_management/
 Got definition of CRM from here
 http://crmondemand.oracle.com/en/index.html/
 Explored the links from this homepage
 http://www.salesforce.com/
 Explored the tabs and links from this homepage