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Professionalism:
Hippocrates and Beyond
@FarrisTimimi
Social Media…
• is ubiquitous.
• has provider penetration = to population use.
• adds the tools of one-to-many to one-to-one.
• is a tool, and like all tools, has rules.
• is supported by resources: guideline/training.
2
What is social media?
• Any tool that facilitates social constructivism.
• Media designed to be shared, that is archived
and scalable.
• Networks that transform private to public,
monologs to conversations.
• Tools that allow you to type yourself into
reality.
3
Percentage of US Population with
Social Media Profile
0
20
40
60
80
100
2008 2009 2010 2011 2012 2013 2014 2015 2016
24
34
48
52
56
62
67
73
78
% US Population
http://www.statista.com/statistics/273476/percentage-of-us-population-with-a-social-network-profile/ Accessed 4/2/16
Time spent with Media
4.25
1.9
1.7
3.3
0
1
2
3
4
5
Internet:
PC/Tablet
Internet:
Mobile
Social Media TV
Hours per Day
Hours per Day
http://www.slideshare.net/fullscreen/wearesocialsg/digital-in-2016/1 Accessed 5/1/16
20% of Media Consumption
US: Popular Networks
http://www.slideshare.net/fullscreen/wearesocialsg/digital-in-2016/1 Accessed 5/1/16
30% Facebook, 8% Twitter, 10% YouTube
Mayo Clinic Social Media Guidelines
7
• Follow all applicable Mayo Clinic policies
Profiles
• Corporate logo in your username is a no go.
• Adding a disclaimer is always saner.
8
When posting
• Speak on your behalf not that of staff.
• Always post in the first person.
• If you chat about the company, identify
abundantly.
9
When posting
• Always surmises that HIPAA applies.
• Anonymity is really gimmicky.
• Do not practice on the net regardless your
intent.
Time management
• Despite connectivity, social media should
not impact work activity.
11
The Vegas Rule
• Unless it is still in the cache, you can’t put it in
the trash
– Use good judgment, be accurate and honest.
– Errors, omissions or unprofessional
language/behavior reflects poorly on you, your
profession and on Mayo.
12
Friending
• Separate the circle of friends from the patients
you mend.
– We strongly discourage friending of patients on
social networks.
– Exception: An in-person friendship that pre-dates
the treatment relationship.
13
Friending
• If you supervise, be wise.
–Do not initiate an employee friend request at your
own behest.
Think before you link
• Before you post
– Foresee and count to 3
• 1-Who is your audience?
• 2-Is this appropriate for all ages?
• 3-Am I adding value to an ongoing conversation?
Health Care Social Media
• Before you take the leap
– Review our social media policy guidelines.
– Define your opportunity and operational goals
– Remember you represent your organization as
well as yourself.
– Know and review your privacy settings.
Health Care Social Media
• After the plunge
– Be real
– Be professional
– Be respectful
– Lurk before you leap
– Just like a good marriage, you will be judged more
by how you listen then what you say
Tweet Ready Social Media Guide
• Don’t Lie, Don’t Pry
• Don’t Cheat, Can’t Delete
• Don’t Steal, Don’t Reveal
Social Media Resources
For Further Interaction:
• @FarrisTimimi on Twitter
• timimi.farris@mayo.edu
• http://socialmedia.mayo.clinic.org
• http://pinterest.com/farristimimi
• https://www.facebook.com/MayoClinic

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Social Media Orientation

  • 2. Social Media… • is ubiquitous. • has provider penetration = to population use. • adds the tools of one-to-many to one-to-one. • is a tool, and like all tools, has rules. • is supported by resources: guideline/training. 2
  • 3. What is social media? • Any tool that facilitates social constructivism. • Media designed to be shared, that is archived and scalable. • Networks that transform private to public, monologs to conversations. • Tools that allow you to type yourself into reality. 3
  • 4. Percentage of US Population with Social Media Profile 0 20 40 60 80 100 2008 2009 2010 2011 2012 2013 2014 2015 2016 24 34 48 52 56 62 67 73 78 % US Population http://www.statista.com/statistics/273476/percentage-of-us-population-with-a-social-network-profile/ Accessed 4/2/16
  • 5. Time spent with Media 4.25 1.9 1.7 3.3 0 1 2 3 4 5 Internet: PC/Tablet Internet: Mobile Social Media TV Hours per Day Hours per Day http://www.slideshare.net/fullscreen/wearesocialsg/digital-in-2016/1 Accessed 5/1/16 20% of Media Consumption
  • 7. Mayo Clinic Social Media Guidelines 7 • Follow all applicable Mayo Clinic policies
  • 8. Profiles • Corporate logo in your username is a no go. • Adding a disclaimer is always saner. 8
  • 9. When posting • Speak on your behalf not that of staff. • Always post in the first person. • If you chat about the company, identify abundantly. 9
  • 10. When posting • Always surmises that HIPAA applies. • Anonymity is really gimmicky. • Do not practice on the net regardless your intent.
  • 11. Time management • Despite connectivity, social media should not impact work activity. 11
  • 12. The Vegas Rule • Unless it is still in the cache, you can’t put it in the trash – Use good judgment, be accurate and honest. – Errors, omissions or unprofessional language/behavior reflects poorly on you, your profession and on Mayo. 12
  • 13. Friending • Separate the circle of friends from the patients you mend. – We strongly discourage friending of patients on social networks. – Exception: An in-person friendship that pre-dates the treatment relationship. 13
  • 14. Friending • If you supervise, be wise. –Do not initiate an employee friend request at your own behest.
  • 15. Think before you link • Before you post – Foresee and count to 3 • 1-Who is your audience? • 2-Is this appropriate for all ages? • 3-Am I adding value to an ongoing conversation?
  • 16. Health Care Social Media • Before you take the leap – Review our social media policy guidelines. – Define your opportunity and operational goals – Remember you represent your organization as well as yourself. – Know and review your privacy settings.
  • 17. Health Care Social Media • After the plunge – Be real – Be professional – Be respectful – Lurk before you leap – Just like a good marriage, you will be judged more by how you listen then what you say
  • 18. Tweet Ready Social Media Guide • Don’t Lie, Don’t Pry • Don’t Cheat, Can’t Delete • Don’t Steal, Don’t Reveal
  • 20. For Further Interaction: • @FarrisTimimi on Twitter • timimi.farris@mayo.edu • http://socialmedia.mayo.clinic.org • http://pinterest.com/farristimimi • https://www.facebook.com/MayoClinic

Notes de l'éditeur

  1. Fundamentally, your digital presence should adhere to the same expectations online as it does offline.
  2. 61