1. FELICITY HAUGEN, B.S., RACR
615-330-5922 felicityheather@gmail.com
PROFESSIONAL SKILLS
Medical, Professional and Temporary Recruitment Microsoft 2010 Office Suite Conversational Spanish
Recruiter Academy Certified Recruiter Taleo Applicant Tracking System Oracle PeopleSoft
Kronos Timekeeper Procedural Development Meeting and Small Event Planning
High Level Organizational Skills Microsoft SharePoint “Cloud” Microsoft Publisher 2007
Concur Travel System Behavioral Interviewing Mercer ePrism Compensation Tool
PROFESSIONAL EXPERIENCE
VANDERBILT UNIVERSITY MEDICAL CENTER 9/2011 - Current
Manager, Vanderbilt Temporary Services (VTS) – 8/2015 - Current
• Manage staff , resources and day-to-day operations of temporary recruiting function (including supervising staff, managing
budget, and setting performance expectations)
• Serve as subject matter expert for all VUMC hiring managers and permanent recruiters around the effective and appropriate
use of contingent labor, cost involved and process
• Coach and develop team of three – 2 recruiters and 1 HR Representative II
• Maintain high audit standards ensuring federal guidelines are consistently followed
• Audit and prepare payroll for 130+ temporary staff, bi-weekly in Kronos Timekeeping System
• Partner and collaborate with other areas of Human Resources on vendor recruitment, onboarding, reporting and employee
relations issues
• Represent VTS at job fairs, community, campus and hiring events
• Recruit for temporary positions from executive level, pharmacy, high volume, research, clinical and administrative roles
Senior Talent Acquisition Consultant, School of Medicine – 5/2014 – 7/2015
and Talent Acquisition Consultant, University – 4/2013 – 4/2014
• Source and recruit for wide variety of positions including: administrative, director level, special education, research,
technical, professional & high-volume entry-level roles
• Consistently carrying 70-80+ requisition load (average 6.77 new reqs per wk; avg. 5.34 fills per week: FY14)
• Develop and maintain great rapport with hiring managers and partner with them throughout 9-step process
• Consistent, on-time reporting; received 100% accuracy on annual reporting audit
• Strives to fit the right candidate to the right position through thorough strategy sessions and screening
• Collaborates with Compensation and HR Consultants on salary and hiring issues
• Assists with training new team members on systems, process and culture
• Takes pride in responsiveness and has a sense of urgency with internal and external customers
• Receives consistent positive feedback from candidates and managers on customer service and hiring experience
• Active volunteer and participant in meetings, Senior Day and Diversity/Inclusion workshops
• Team player with positive attitude and willingness to help others with hiring events (VTS, Clinical, Dining and VUPD)
Talent Acquisition Consultant, Vanderbilt Temporary Services – 9/2011 – 3/2013
• High volume, fast-paced recruitment for temporary positions
• Sourced and recruited medical assistants, pharmacists, administrative and professional roles
• Piloted a medical assistant and hospital sitter candidate pool resulting in a permanent process and significant cost savings
• Full cycle recruitment from in-person interviews, onboarding and sending workers on multiple assignments
• Staffing type environment with need to handle staff no-shows and backfilling same day
• Consistent, on-time, accurate reporting using Taleo, Excel and PeopleSoft
• Trained new team member and replacement and heavy team collaboration

2. DAVITA, INC. (Fortune 500 Dialysis Service Provider) 9/2007 – 9/2011
People Services (HR) Coordinator and Associate Recruiter
• Recruiter during high volume; perform social media, internet and Taleo sourcing; resume and phone prescreening for
prospective candidates & qualify job requisitions with hiring managers
• Create offer letters, new hire paperwork, I-9’s and orientation; initial contact with new hires including Director and VP
level
• Create ad hoc and regular reports and analyses of HR, Recruiting and Compensation metrics
• Schedule, organize and design team meetings, including lodging, entertainment, meals, presentations, community service
and budget for 18+ team members
• Design WebEx & PowerPoint presentations; Excel worksheets; including graphs/charts and pivot tables
• Participate in and lead exit interviews
• Create Zoomerang surveys, track response and report response metrics
• Schedule travel; prepare, reconcile and submit expense reports for team using Concur
• Designed and implemented a flier for HR that is now mailed to all new hires
• Demonstrated ability to maintain high level of confidentiality
• Manage multiple projects, meet or exceed deadlines and adjust priorities with little or no direct supervision
• Valued resource and consultant for the field, across 12 state division
• Recruiting Rising Star Award 2008; Recruiter of the Month Award 2010; Service Excellence Pin Award 2011
HCA (Hospital Corporation of America) 10/2005 – 9/2007
Recruitment Assistant
• Support 12 member team, including 2 managers and AVP of Recruitment
• Create offer letters and prepare new hire paperwork for prospective hires
• Post and maintain jobs on internal (Taleo) and external job boards
• Schedule meetings, travel
• Initiate and monitor pre-employment screenings (background and drug)
• Interact with managers and officers regularly
CIGNA HEALTHCARE
HR Consulting Senior Associate 10/2004-10/2005
• Schedule high volume of interviews between management and candidates
• Coordinate and schedule travel arrangements between agent and internal traveler or candidates
• Process offer letters, rescind and no-interest letters
• Process invoices, research payments and correspond with vendors
• Coordinate Pre-Employment Process for potential hires, including drug and background testing
• Update and verify open job requisitions
• Maintain time and attendance for team
• Coordinate team meetings and events
STATE STREET CORPORATION (Formerly Deutsche Bank)
Securities Pricing Administrator 2002-2004
• Directly reported to Vice-President
• One of last 2 employees of 18 member team due to layoffs – cross-trained on four group’s processes
• Efficiently and accurately process security price challenges for client reporting and audit
• Create daily and monthly spreadsheets and run large macro uploads
• Research and quickly respond to price challenges using multiple internal systems and by contacting outsourcers
• Perform daily review and verification for Office of Foreign Asset Control, an anti-terrorism/money laundering filter
• Answer client calls and complete transaction while on the line

3. Account Set-Up Administrator 2001-2002
• Processed daily account maintenance requests utilizing five different systems
• Played a vital role in the transition of the Account Set-Up function from New York to Nashville
• Frequently made travel arrangements and traveled to New York for training
• Created and updated several procedure manuals for reference and new trainees
• Trained new team members on all systems
• Maintained Legal, Billing and Anti-Terrorism documentation
Benefit Payments Operations Administrator 1998-2001
• Maintained and updated pensioner account information
• Processing of Direct Deposit for pensioner checks
• Input and verification of high volumes of account records and banking data
• Printed and mailed large monthly data reports to clients
• Provided data to vendors to be placed on microfilm and CD
EDUCATION AND TRAINING
Middle Tennessee State University Bachelor of Science in Recording Industry Management 1998
Minors in Business Administration and Mass Communication
Spanish Language Training Taking Individual and Group lessons in conversational and written Spanish
2015
Strengths Leadership Training Top 5 Strengths: Empathy, Harmony, Consistency, Relator, Discipline 2015
Vanderbilt HR Mini-Conference VUPD, FlexPTO and Excel Pivot Tables 2013
Meyers-Briggs Type Indicator Workshop Understanding and Using Your Type to Enhance Work-life (ISFJ) 2012
Recruiter Academy Certified Recruiter 2012
Targeted Selection Training Behavioral Interviewing Training
2012