4. By 2020 there will be
26 billion connected
devices globally,
making the ‘Internet
of Things’ a reality
Source: Ericsson Mobility Report, November 2015
5. A significant number
of consumers will
be operating their
connected homes via
smart mobile devices
in 2020
6. A large proportion of
drivers will be operating
connected cars on the
roads by 2020
7. By 2020 an entire
generation of
consumers will
have grown up in a
primarily mobile-first,
multi-screen world
10. It will be the norm for
consumers to control
and command their
smart mobile devices
by voice in 2020
11. Source: Visa Europe research, May 2015
The smartphone will
have largely replaced
cash, cards and
wallet for in-store
transactions in 2020
12. The smartphone will
have largely replaced
the bank branch for
managing personal
transactions and
finances
13. THE MOBILE -
EMPOWERED
CONSUMER
IN 2020
Smart mobile
devices
will dominate
the daily lives of
consumers from the
moment they wake
until the moment
they sleep