When Employees and Clients Find Online Collaborations Useful - Ivan Butina and Emilia Galiano
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When Employees and Clients Find Online Collaborations Useful - Ivan Butina and Emilia Galiano
- 1. WHEN EMPLOYEES AND CLIENTS FIND ONLINE COLLABORATION PLATFORMS USEFUL Lessons from the World Bank Group
- 2. NAME AND SHAME Sector Manager - South Asia (2011) GUILT + INCENTIVES = 100% PARTICIPATION
- 3. CARROTS AND STICKS Director – Sustainable Development Latin America and Caribbean (2013) • ACCESS TO INFORMATION • FEAR OF BEING LEFT BEHIND • INCENTIVES
- 4. HOT TOPICS Institutional Change – Pension – Cutting Spending – And more… One goal: 200+ ideas crowdsourced from around the institution Controversial topics stirred staff
- 5. CORE TEAM Role modeling and managing engagement • Regular and simple activities • Clear value • Engaging role models
Notes de l'éditeur
- First, I tried guilt by sending out periodic emails to the whole team reminding them that others were making the time to contribute and why couldn't everyone. Then I sent an email to the unit listing all staff members who never posted on the platform -- the name and shame approach that one brought a few more staff into the net. Finally, I used incentives -- I told my staff that contributing to team communication and sharing would be the main factor I use in evaluating their "teamwork" score on their OPEs. https://spark.worldbank.org/docs/DOC-74757 https://spark.worldbank.org/groups/talking-reforms/blog/2011/04/06/collaboration-qa-with-scoop-superuser-joel-hellman-how-can-you-use-guilt-shame-and-incentives-to-drive-your-community-engagement-strategy https://spark.worldbank.org/docs/DOC-67458 https://spark.worldbank.org/groups/fcs-reform-agenda