3. ii
Acknowledgments
This study was done with the support and contributions of the various experts of the HR
directorate of FMoH, experts from the HR regional health bureaus, respective health facility
HR managers. We are grateful for sharing their ideas; discuss their own views and
experiences.
We thank the World Health Organization, Ethiopia, country Office for having supported this
initiative as part of its biennium activity, both technically and financially. Mr Fikru Tessema,
consultant, also provided a technical expertise in data collection and analysis for report
writing of this document.
Lastly, we would like to state that while every attempt has been made to ensure that the
information provided is accurate, some of the facts and figures may not be updated.
4. iii
Acronyms
AA : Addis Ababa
BoH : Bureau of Health
CEOs : Chief Executive Officers
ETB : Ethiopian Birr
FMoH : Federal Ministry of Health
GPs : General Practitioners
HCHs : Health Centre Heads
HR : Human Resources
HRH : Human Resources for Health
HSDP : Health Sector Development Programme
HRD : Human Resources Department
MDs : Medical Directors
MoCS : Ministry of Civil Servant
MoE : Ministry of Education
MoFED : Ministry of Finance and Economic Development
SNNPR : Southern Nations and Nationalities Peoples Region
5. iv
Contents Page
Acknowledgments ..................................................................................................................................i
Acronyms .............................................................................................................................................. iii
1. Introduction....................................................................................................................................1
2. Methodology..................................................................................................................................3
3. Findings ..........................................................................................................................................4
3.1 Study sites and participants....................................................................................................4
3.2 Presence and implementation of policies and regulations on retention by level of the health
care systems.......................................................................................................................................4
3.3 Presence and implementation of plans for retention by level of the health care systems.....4
3.4 Typology of Motivation and retention schemes for employees .............................................5
3.4.1 Financial incentives .............................................................................................................5
3.4.2 Non-financial incentives ......................................................................................................9
4. Discussion and Conclusion............................................................................................................10
5. Recommendations .......................................................................................................................11
References ...........................................................................................................................................12
Annexes................................................................................................................................................13
6. 1
1. Introduction
An effective Employee Retention Program is a systematic effort to create and foster an
environment that encourages employees to remain employed by having policies and practices
in place that address their diverse needs. “Retention” is defined as an increase of numbers of
health workers staying in rural and urban areas as a consequence of specific policy
interventions [1, 2]
.
In the Health Sector Development Programme Four (HSDP IV), improving human capital and
leadership is one of the strategic objectives that entail human resource planning, development
and management including recruitment, retention and performance management. The
expected outcome of this strategic objective is adequate, availability of skilled and motivated
health staff and committed to work and stay in a well managed sector [3]
.
HSDP-IV will use a mix of strategies to achieve these outcomes, including:
Ensuring demand driven production of human resources;
Maximizing use of available resources in producing key categories of health workers for
which there is scarce supply;
Improving inter-sectoral collaboration in HRD;
Enhancing private sector involvement in HRH development;
Enhancing quality assurance in the training of health professionals;
Using appropriate ICT to enhance quality & efficiency of medical education;
Improving geographic distribution of HRH;
Strengthening the regulatory system;&
Enhancing cost-effectiveness in staff retention & motivation schemes.
The way staff retention & motivation schemes were in the past: National and sub-national state
jobs in the health sector were considered desirable and sufficient candidates could be found to
fill most critical jobs. Moreover, once employed, workers would often spend their entire
careers in public service. In areas where there was turnover, new employees could be recruited
easily [4]
.
7. 2
The way staff retention & motivation scheme is today: there is a high demand in the public and
private health sectors for workers in critical areas such as clinical services and high level
professionals in public health. The supply of qualified health workers is limited and good
workforce planning requires an aggressive recruitment and innovative retention strategies.
Retention policies need to focus on elimination of unwanted turnover [5, 6]
.
Unwanted turnover is expensive: Costs to the employer can include separation benefits, lost
productivity, recruitment costs and training costs. When a valuable employee leaves it costs the
employer money and diminished services as new employees get up to speed [5, 6]
.
Ethiopia works to achieve health equity and to meet the health needs of its populations,
especially vulnerable and disadvantaged groups. The key challenge however has been ensuring
people living in rural and remote locations have access to trained health workers. Skilled and
motivated health workers in sufficient numbers at the right place and at the right time are keys
to attain the Millennium Development Goals. More than 85% of the Ethiopian population
currently lives in rural and remote areas. The problem is that most health workers live and work
in cities. This imbalance is caused by the overall shortage and high level of attrition of the
health workforce from the public sector. This therefore poses a major challenge to the
nationwide provision of health services [7]
.
Cognizance to the health workforce crisis, the Ethiopian government has been working across
all dimensions of the health workforce development that include scaling up of production while
addressing mal-distribution across the various population with focus to the key workers and in
line with its health sector policy and strategy, strengthening health systems and aiming for
universal coverage in the context of primary health care [7]
. To this end the Federal Ministry of
Health in collaboration with the regional states has developed and endorsed initiatives on
health workforce attraction and retention schemes as part of the comprehensive sector-wide
reform implementation. This has been to improve workforce distribution and enhance health
services across the country. The belief has been that doing so will address a long-standing
problem, contribute to more equitable access to health care, and boost prospects for
8. 3
improving maternal and child health and combating diseases such as AIDS, tuberculosis and
malaria [7]
.
This study explored the existing national and sub national level policies and strategies to
increase the availability of health workers through improved motivation and retention
schemes, but recognizing the fact that what may work in one setting may not work in another.
This review aimed to detail the various retention and motivation schemes nationally and in six
selected regional states and one city administration. The review encompasses all HR
departments/units that handle HRH matters (e.g. policy, planning, management, training,
payroll, human resource information systems etc.) at national level, and a sample of
departments at regional and health facility levels to describe to what extent the contextual
conditions of employee retention schemes, which would be needed to implement the
programme, are present and to provide essential information for strengthening stewardship
and leadership of HRH in the MoH in order to improve strategic function of employee retention
schemes;
2. Methodology
Desk Review: this involved collection of existing data and information to describe the current
contextual conditions (policies, strategies, guides, distributions of these materials by level,
status of actions) [8]
.
Interviews: Two targets. First, with key stakeholders who would have an important role as
future providers of administrative and operational support to the programme (e.g. heads at
federal level, RHBs and facility managers); second, health workers of various categories
(medical doctors, midwives, nurses, anesthetists, lab and pharmacy) [8]
.
Geographical coverage: This study took place in six regions including AA and the FMOH: these
included, the FMOH/HRD and seven regional states (AA, Oromiya, Amhara, Southern nations,
Tigray, BG and Somale) and respective hospital and health center that have been selected for
the study).
9. 4
3. Findings
3.1 Study sites and participants
National: Federal Ministry of Health and one federal hospital were included in this study. Of
the total respondents who participated in the study were Human resource (HR) director,
CEO, Medical director, and senior HR staff (see annex 1).
Sub-national: A total of six regions including Addis Ababa were included in this study. Of the
total respondents, about 16.2% were managers and senior staff from regions and 81.3% was
from health facilities (42.5% from hospitals and 38.8% from health centers). About 59% of the
participants were male and 41% were also female respondents to the study (see annex 1).
3.2 Presence and implementation of policies and regulations on retention by level
of the health care systems
National: The Human resource (HR) director, CEO, Medical director, and senior HR staff
responding to this study reported that there exists a policy or equivalent (guideline) that
addresses employee retention schemes in human resources for health (HRH) system (see
annex 2).
Sub-national: About 48% health facility health workers and managers responding to this
study reported that there exists a policy or equivalent (guideline) for human resources for
health (HRH). More than half (54%) of the health facility health workers and managers also
acknowledged the presence of HRH regulation that addresses the issue of employee
retention schemes (see annex 2).
Oromiya and Addis Ababa City Bureau of Health have developed their own regulation for
employee retention schemes in addition to the regulation of Ministry of Civil Servant. Tigray
and Somale Bureau of Health are on the process of drafting a regulation for employee
retention schemes. The federal hospitals and the remaining regions use the guideline of the
federal government. All health workers and managers responding to this study also
mentioned that the legal instruments for employee retention schemes are not regularly
updated to fit to current living conditions (see annex 2).
3.3 Presence and implementation of plans for retention by level of the health care
systems
National: The managers and senior HR staff responding to this study reported that there
exists a strategic plan that addresses employee retention schemes in human resources for
10. 5
health (HRH) development schemes (see annex 3). The health sector has also a
strategy/plan for HRH as part of Health Sector Development Programme, i.e., HSDP-IV.
Sub-national: Fifty percent of the total health workers and managers responding to this
study also reported that there is a strategy or plan for HRH. The regional health bureaus
visited during this study period mentioned that they do have HRH plan as part of regional
HSDP-IV for five years (see annex 3). Health facilities have HRH plans cascaded from the
regional bureau of health on annual bases.
3.4 Typology of Motivation and retention schemes for employees
National: The managers and senior HR staff responding to this study reported presence of
different forms of employee motivation and retention schemes at National and Federal
hospitals level (see annex 5).
Sub-national: The majority (96%) of the health workers and managers responding to this
study knew the presence of any form of employee motivation and retention schemes at
regional and health facilities level (see annex 5).
The employee incentive packages included financial and nonfinancial incentives in different
forms. The incentive packages vary from region to region and health facilities to health
facilities in the same region at the same level.
3.4.1 Financial incentives
3.4.1.1 Professional allowance
National: Eligible for professional allowance at federal MoH hospitals level are anesthetist,
midwifery and psychiatrist with the rate of ETB 125, 50 and 75 per month respectively (see
annex 6).
Sub-national: In Oromiya, anesthetists are eligible and paid at the rate ranging from ETB 300-
625 per month. The rate for midwifery and psychiatrist is the same as the federal hospitals.
Beside these professions, only specialists and general practitioners (GPs) also are eligible for
professional allowance with the rate of ranging ETB 1000-1200 and 500-700 per month
respectively. Still it varies from facilities to facilities in Oromiya Region for specialists. In
health centre, only professional allowance for midwifery is in practice (see annex 6).
Health workers and managers responding to this study from Addis Ababa Bureau of Health
and HFs reported that specialists, general practitioners and midwifery are eligible for
professional allowance and paid at the rate ranging from ETB 1000-1200, ETB 800 and ETB 50
per month respectively, which is also the same only for GPs and midwifery working at health
11. 6
centre level. Still there is variation from facilities to facilities in Addis Ababa City for
specialists (see annex 6).
Health workers and managers responding to this study from SNNPR Bureau of Health and
HFs reported that only midwifery are eligible for professional allowance at the rate of ETB
50 per month for both hospitals and health centers. This is also true for Somale Region; even
professional allowance for midwifery is not in practice (see annex 6).
Participants in the study from Amhara Bureau of Health and HFs reported that only
specialists, general practitioners, anesthetist and midwifery are eligible for professional
allowance with the rate ETB 1000 with 800 top-up, ETB 800 with 600 top-up, ETB 75 and ETB
50 per month respectively, which is also the same only for midwifery working at health
centre level (see annex 6).
Health workers and managers responding to this study from Tigray Bureau of Health and
HFs reported eligible professions for professional allowance, such as specialists who paid at
a rate of ETB 1078 per month, general practitioners ETB 875, anesthetist ETB 125, midwifery
ETB 50, psychiatrist ETB 75, emergency surgeon ETB 875and field surgeon ETB 356 (see
annex 6).
Participants in the study from Benshangul Gumz Bureau of Health and HFs reported that
only specialists at the rate of ETB 3500 plus ETB 4200 top up, general practitioners ETB
1700, anesthetist ETB 1000 and midwifery ETB 50 have professional allowance per month,
which is also the same only for midwifery working at health centre level. The specialists
working at hospitals are also eligible for additional allowance, ETB 4200 per month in the
form of top up (see annex 6).
3.4.1.2 Positional allowance
National: Positional allowance is not in practice at federal level for Ministry of Health and its
referral Hospitals (see annex u7).
Sub-national: In Oromiya region only chief executive officers (CEO), medical directors
(MDs), health center heads (HCHs), process owners and matrons working at HFs level are
eligible for positional allowance and paid at a rate of ETB 500, ETB 300, ETB 150-200, ETB 150
and ETB 250 per month respective. For HCHs, it ranges from ETB 150-200 per month in HFs at
the same level, fore stance, Dukem and Hmbisso Health Centers. The process owners are
heads of work processes at health facility level. But process owners at Health Bureau level
have no positional allowances (see annex 7).
Positional allowance is in practice in Addis Ababa City HFs only for CEO who paid at rate of
ETB 400, for MDs ETB 450, for HCHs ETB 400 and for Case team leaders ETB 100 per month.
12. 7
The case team leaders are coordinators of work processes at health facility level. The
positional allowance in practice in SNNPR is only for CEOs at a rate of ETB 350 per month.
But in Smale Region only both CEOs and MDs have positional allowance with the same rate
of ETB 400 per month. In Amhara region only MDs, HCHs and process owners have
positional allowance with ETB 200, ETB150 and ETB 90 per month respectively. The process
owners are heads of work processes at Health Bureau level (see annex 7).
Both medical directors and case team leaders/unit heads of Tigray Region are the only
eligible for positional allowances and paid at the rate of ETB 420 and ETB 182 per month. But
in Benshangul Gumz Region, MDs and HMIS Committees have positional allowance at a rate
of ETB 100 and ETB 70 per month (see annex 7).
3.4.1.3 Transport allowance
National: Transport allowance is not in practice at National level. At Sub national level, it is in
practice only in Addis Ababa City HFs. Only CEO, MDs, HCHs, Process owners and GPs are
eligible for transport allowances with the rate of ETB 200, ETB 200, ETB 100, ETB 243 and
ETB 100 per month respectively (see annex 8).
3.4.1.4 Telephone allowance
National: Telephone allowance is also one of the incentive packages at national level. Only
Director Generals, Directors, CEOs, MDs and Unit heads at federal level are eligible for
telephone allowance with the rate of ETB 200, ETB 125, ETB 200, ETB 100 and ETB 100 per
month respectively (see annex 9).
Sub national: Addis Ababa City is one of the city administrations that also practicing
telephone allowance at HFs level, in which only CEOs, MDs and GPs are eligible with the rate
of ETB 200, ETB 150 and ETB 100 per month respectively. Amhara region is also one of the
regions that practicing telephone allowance with the rate ranging from ETB 200-500 for
CEOs and ETB 300 for MDs. In Benshangul Gumz, CEOs and HCHs are eligible for telephone
allowance with the rate ETB 150 and ETB 100 respectively per month. The rest four regions
participated in the study like Oromiya, SNNPR, Somale and Tigray were not practicing
telephone allowance (see annex 9).
3.4.1.5 Duty allowance
National and Sub national practice: Duty allowance varies across the level from federal to
region, region to region and health facility to health facility, even within a region. Federal
hospitals (FH) have a rate of ETB 27 per duty for health assistance; ETB 62 per duty for BSc
professionals (see annex 10).
13. 8
Hospitals in Addis Ababa (AA) City also have a rate of ETB 41 per duty for health assistance.
For health workers with advance diploma, federal hospitals have ETB 53 per duty and
hospitals in AA City have ETB 80 per duty. The rest health facilities (HFs) of other regions
participated in the study have no health assistance and health workers with advance
diploma.
The SNNPR and Beneshangu Gumz (BG) HFs have the same rate ETB 62 per duty for BSc
professionals. Oromiya HFs has a rate of ETB 50 per duty, AA City HFs ETB 98 per duty,
Somale and Tigray HFs ETB 81 per duty, and Amhara HFs ETB 45 per duty, which is the least
rate for duty for BSc professionals (Nurses, Lab, Pharma, etc).
The federal HFs and AA City, Somale, and Amhara HFs have no duty allowances for
midwifery but compensate with duty off. Oromiya HFs have a rate of ETB 50 per duty.
SNNPR and Beneshangul Gumz HFs paid ETB 62 and Tigray ETB 81 per duty for midwifery.
The federal HFs and Oromiya, Somale, Amhara and Beneshangul Gumz HFs have also no
duty allowance for anesthetists but they will be on duty off. Addis Ababa City HFs have a
rate of ETB 114, SNNPR HFs ETB 62 and Tgray HFs ETB 67 per duty.
Duty allowance for health officers (HOs) is in practice at all level. Federal HFs have a rate of
ETB 62 per duty and Regional HFs of Bureaus of Health, Oromiya ETB 50, AA City ETB 126,
SNNPR and Beneshangul Gumz have the same rate to Federal ETB 62, Smale and Tigray ETB
81, and Amhara ETB 45 per duty. Duty allowance rate for GPs at federal HFs level is ETB 86
per duty. It is also ETB 100 in Oromiya HFs, ETB 185 in AA City HFs, SNNPR have the same rate
to Federal ETB 86, Somale and Amhara HFs have also the same rate ETB 120, and Tigray HFs
ETB 118 per duty.
The duty allowance rate for all type of specialists at federal HFs level is ETB 114 per duty. ETB
150 in Oromiya and Amhara HFs, ETB 248 in AA City HFs, SNNPR HFs have the same rate with
federal HFs ETB 114. Somale HFs have different schemes by type of professionals, ETB 240
for Surgeon and Gynecologists, and ETB 150 for Internist and Pediatrician, ETB 171 in Tigray
HFs and ETB 240 in Beneshangul Gumz HFs.
Operation Room (OR) Nurses have no duty allowance at federal HFs level. But they do have
duty off. AA City HFs and Regions HFs (SNPPR, Somale and Beneshangul Gumz) reported
that they have no special rate for OR Nurses. But Oromiya, Amhara and Tigray HFs have a
rate of ETB 50, ETB 45 and RTB 67 per duty respectively.
For cleaners, cashiers and card registrar of HFs of Somale and Amhara have ETB 35 and ETB
15 per duty. In the rest regions including the federal HFs, there is no duty allowance but they
do have duty off per duty.
14. 9
3.4.1.6 House allowance
National: House allowance is also one of the incentive packages for employees in the health
sector. Federal MoH and hospitals have no such incentive packages (see annex 11).
Sub national: In some regions only MDs, CEOs and HCHs are eligible for house allowance.
SNNPR arranged only for MDs (referral hospital) at the rate of ETB 500 per month. Amhara
HFs only for CEOs and paid at the rate of ETB 300 and Beneshangul Gumz HFs only for CEOs
and HCHs with the rate of ETB 200 and ETB 100 per month respectively. Addis Ababa City
has special arrangements for Specialists, GPs, Health officers, Medical directors and CEOs of
HFs. They will arrange condominium houses with ETB 350 subsidy per month (see annex 11).
3.4.1.7 Staff working part-time in the private wing
Health professionals and support staff were also working in private wing in their hospital.
Rate of income share from par-time for staff working part-time in the private wing is 70% for
Professionals, 15% for Support staff and 15% for Organization (HFs).
3.4.2 Non-financial incentives
3.4.2.1 Residential House
National: Non financial incentives are also included in the employees’ incentive packages at
federal, regional and health facilities level. At federal level general directors, directors and
CEOs of hospitals are eligible for the provision of residential houses (see annex 12).
Sub national: Addis Ababa City also has an arrangement for condominium house only for
specialists, GPs and health officers. Beneshangul Gumz also have the same experiences with
federal level and provides houses only for specialists, GPs, medical directors, health officers,
unit heads and senior staffs, which may not uniformly practiced in the region. The rest
regions did not have a practice of providing a house for employees (see annex 12).
3.4.2.2 Car for Transport
National: Federal MoH and its Hospitals are the one who provided car for general directors,
directors and CEOs (see annex 13).
Sub national: Addis Ababa City Hospitals also provide car only for CEOs and medical
directors. The rest regions have no provision of individual level cars (see annex 13).
3.4.2.3 Continuous education
About 43% of the health workers and managers responding to the study mentioned that
there exists a strategy/plan for continuous education. Nearly 33% of health workers and
15. 10
managers also reported that continuous education programmes match human resource for
health needs and staff in the main human resource for health categories benefit from
continuous education (see annex 20).
4. Discussion and Conclusion
There exists a policy (guidelines of Ministers’ of Council) and regulation (civil servant
regulation of MoCS) that addresses employee retention schemes at national and sub
national level.
Regions, Oromiya and Addis Ababa City Bureau of Health in placed their own regulation; and
the remaining regions did not have their own tools but use the guideline of the federal
government. Regularly updating the guidelines and regulation was missing at all level to fit
to current living conditions.
There exists a plan/strategy that addresses employee retention schemes as part of Health
Sector Development Programme, i.e., HSDP-IV. Health facilities have also HRH plans
cascaded from the regional bureau of health on annual bases.
About 15% respondents are also mentioned that a planned continuous education has to be
provided for employees’ educational career. About 25% also reported transport services
have to be accessible for employees.
The policies and regulations for employees’ incentive packages in place are guidelines of the
Councils of Ministers and regulation of Ministry of Civil Servant at National level. Oromiya
and Addis Ababa City have Regional regulations. Both national and regional tools lack
regular updating.
The existence of different forms of employee motivation and retention schemes is reported
by the majority (96%) of the health workers and managers responding to this study.
The most commonly practiced financial incentives are professional, positional, duty and
telephone allowances at all level. Non-financial incentives mainly included provision house,
car, short and long term trainings and certificate of recognition at all level [9]
.
Lack of comprehensiveness of retention schemes in including main HRH professionals and
variation for the same level HFs from region to region and from facility to facility is observed
for both financial and non-financial incentive schemes.
16. 11
Income sharing for staff working at part-time in the private wing was reported with 70% of
the total income goes to professionals; 15% for support staff and 15% for the hospital income
supplementations.
Continuous education programmes are low (33%) in matching human resource for health
needs and benefiting staff in the main human resource for health categories.
5. Recommendations
The existence of policies, regulations and plans/strategies at all level is a good practice, but
they have to regularly update and especially the FMoH has to have lead role and take
initiative in updating the tools.
A comprehensiveness incentive packages have to be in placed to benefit all staff and
minimize the gap of the rate especially in professional, positional and duty allowances at all
level, and the federal MoH has to take the lead role and initiative.
Motivational and retention schemes for nurses and physicians need further study to identify
what satisfy them at all level, and the federal MoH has to take the lead role and initiatives.
Private wing for part time work of staff at facility level has to be encouraged in all hospitals
at regions level and regional bureaus of health have to take a lead role in encouraging
practicing private wing in all hospitals.
Continuous education programmes have to match the needs of HRH and benefit staff in the
main HRH categories.
17. 12
References
1. Peru med exp. Addressing the HRH crisis in countries: How far have we gone? What
can we expect to achieve by 2015?, Salud Publica, 2011
2. World Health Organization. International migration of health personnel: a challenge
for health systems in developing countries. Resolution WHA57.19. Geneva,
Switzerland: WHO; 2004.
3. FMoH. A five year health sector development programme, HSDP-IV (2010/11-
2014/15), 2011
4. World Health Organization. Global Code of Practice on the International
Recruitment of Health Personnel. Resolution WHA63.16. Geneva, Switzerland:
WHO; 2010.
5. Harvard University. Human Resources for health: overcoming the crisis. Joint
Learning Initiative. Cambridge, Massachusetts: Press Global Equity Initiative; 2004.
6. Prince Mahidol Award Conference. Proceedings of Second Global HRH Forum.
January 27-29, 2011. Bangkok, Thailand; PMAC/GHWA/WHO/JICA; 2011.
7. FMoH. Human resource development redesign study report, 2008
8. Salary.com. Employee Job Satisfaction & Retention Survey 2007/2008
9. World Health Organization. Rapid scaling up of health workforce production.
WHA59.23. Geneva, Switzerland: WHO; 2006.
10. George C. Sinnott, George H. Madison, etal. EMPLOYEE RETENTION: Report of the
Employee Retention Workgroup, September 2002
18. 13
Annexes
Annex 1: No of participants responding to this study, 2011
Level Frequency Percent Male Female
Federal
(MoH)
2 2.5% 2 0
Regional 13 16.2% 10 3
Hospital
(Federal +
Regional)
34 42.5% 21 13
Health
center
31 38.8% 14 17
Total 80 100.0% 47 33
Total 59% 41%
19. 14
Annex 2: Financial and non-financial incentives
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Federal
MoH/Hospital
Guideline of
Councils of
Ministers
Regulation of
the MoCS
Professional
allowance
Anesthetist NA** 125 NA NA
40% 60%
Psychiatrist No 75 NA NA
Midwifery No 50 NA NA
Telephone
allowance
General directors 200 NA NA NA
Directors 125 NA NA NA
CEO NA 200
MD NA 100
Duty allowance HA NA 27 NA NA
Diploma NA 41 NA NA
Diploma (Advance) NA 53 NA NA
BSc Professionals No 62 NA NA
MW No Duty off NA NA
Anesthetist NA Duty off NA Na
Health Officer No 62 NA NA
GP No 86 NA NA
Specialist No 114 NA NA
OR nurse NA Duty of f NA NA
Cleaners/ Cashier/
Card Registrar
No Duty of f NA NA
Residential house General directors - Provided- NA NA
Directors Provided NA NA
CEO Provided NA NA
Car for transport General directors - Provided- NA NA
Directors - Provided- NA NA
CEO - - Provided NA NA
MD - - Provided NA NA
20. 15
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Oromiya BoH No regional Regional
Regulation
Professional
allowance
Specialist No 1000-1200 2000 3000
54% 46%
GP No 500-700 1000 2000
Anesthetist NA 300 625 1000
Psychiatrist No 75 75 75
Midwifery No 50 50 50
Positional
allowance
Process owners - No 150 150 150
CEO NA 500 500 500
Medical director NA 300 300 300
Health center head NA NA NA 150-200
Matron NA 250 250 250
Duty allowance Diploma NA 41 41 41
BSc Professionals NA 50 50 50
MW NA 50 50 50
Anesthetist NA Duty of Duty of Duty of
Health Officer NA 50 50 50
GP NA 100 100 100
Specialist NA 150 150 150
OR nurse NA 50 50 50
Cleaners/ Cashier/
Card Registrar
NA Duty of Duty of Duty of
Addis Ababa City
BoH
No regional Regional
Regulation
Professional
allowance
Specialist
No
1000-
1200
NA NA
100% 0%
GP No 800 NA NA
Anesthetist NA 125 NA NA
Midwifery No 50 NA NA
Positional
allowance
Process owners - No 243 NA NA
CEO NA 400 NA NA
21. 16
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Medical director NA 450 NA NA
Health center head NA NA NA
Transport
allowance
CEO NA 200 NA NA
Medical director NA 200 NA NA
Health center head NA 100 NA
Process Owner No 243 NA NA
GP No 200 NA 200
Team leaders No 200 NA NA
Telephone
allowance
CEO No 200 NA NA
Medical director No 150 NA NA
GP No 100 NA NA
Health center head No NA NA NA
CEO No 200 NA NA
Duty allowance HA NA 41 NA NA
Diploma NA 62 NA NA
Diploma (Advance) NA 8 NA NA
BSc Professionals NA 98 NA NA
MW NA Duty of NA NA
Anesthetist NA 114 NA NA
Health Officer NA 126 NA NA
GP NA 185 NA NA
Specialist NA 248 NA NA
Cleaners/ Cashier/
Card Registrar
NA 41 NA NA
House allowance Specialist No 350 NA NA
GP No 350 NA NA
Health officer No 350 NA NA
Medical director NA 350 NA NA
22. 17
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Specialist No 350 NA NA
Residential house Specialist N0 Provided N0 N0
GP N0 Provided N0 N0
Health officer N0 Provided N0 N0
General directors - Provided NA NA NA
Directors - Provided NA NA NA
CEO - - Provided NA NA
Car for transport CEO NA NA - Provided NA
Medical director NA NA - Provided NA
SNNPR BoH MoH Guidelines Regulation of
the MoCS
Professional
allowance
Anesthetist NA 125 No
0% 100%
Midwifery No 50 50
Positional
allowance
Medical director No 350 No
Duty allowance Diploma NA 41 41 41
BSc Professionals NA 62 62 62
MW NA 62 62 62
Anesthetist NA 62 62 62
Health Officer NA 62 62 62
GP NA 8 8 8
Specialist NA 114 114 114
Cleaners/ Cashier/
Card Registrar
NA Duty of Duty of Duty of
House allowance Medical director No 500 No No
Somale BoH MoH Guidelines Regulation of
the MoCS
Positional
allowance
CEO NA NA 400 400
0% 100%
Medical director NA - NA 400 400
23. 18
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Duty allowance Diploma NA 62 62 62
BSc Professionals NA 81 81 81
MW NA Duty of Duty of Duty of
Anesthetist NA Duty of Duty of Duty of
Health Officer NA 81 81 81
GP NA 120 120 120
Specialist NA NA NA NA
Surgeon &
Gynecologist
NA 240 240 240
Internist&
Pediatrician
NA 150 150 150
Cleaners/ Cashier/
Card Registrar
NA 35 35 35
Amhara BoH Regional
Guidelines
Regulation of
the MoCS
Professional
allowance
Specialist No 1000 1200 1500
0% 100%
GP No 800 1000 1200
Anesthetist NA 75 75 75
Midwifery No 50 50 50
Positional
allowance
Process owners 90 No No No
Medical director NA 200 200 200
Health center head NA 150 150 150
Duty allowance CEO 500 200 200
Medical director 300 300 300
Diploma NA 35 35 35
BSc Professionals NA 45 45 45
MW NA Duty of Duty of Duty of
Anesthetist NA Duty of Duty of Duty of
Health Officer NA 45 45 45
GP NA 120 120 120
24. 19
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Specialist NA 150 150 150
OR nurse NA 45 45 45
Cleaners/ Cashier/
Card Registrar
NA 15 15 15
House allowance CEO NA 300 No No
Tigray BoH Regional
Guidelines
Regulation of
the MoCS
Professional
allowance
Specialist No 1078 1078 1078
8% 92%
GP No 875 875 875
Anesthetist NA 125 125 125
Midwifery No 50 50 50
Psychiatrist No 75 75 75
Emergency Surgeon 875 875 875
Field Surgeon 356 356 356
Positional
allowance
Medical director NA MoE 420 420
Case Team Leaders - No - MoE 182 182
Duty allowance Diploma NA Duty of Duty of Duty of
BSc Professionals NA 81 81 81
MW NA 81 81 81
Anesthetist NA 67 67 67
Health Officer NA 81 81 81
GP NA 118 118 118
Specialist NA 171 171 171
OR nurse NA 67 67 67
Cleaners/ Cashier/
Card Registrar
NA Duty of Duty of Duty of
Benshangul
Gumz
Regional
Guidelines
Regulation of
the MoCS
Professional
allowance
Specialist No No 3500 3500
38% 62%GP No No 1700 1700
Anesthetist NA No 1000 1000
25. 20
Level Policy Regulation
Type of Incentive
packages
Incentive packages by type and level
Eligible
Health
office
Health facility by level and
eligibility criteria*
Health workers
satisfaction level
- MoH/RHB
(ETB/ m)
A
(ETB/m)
B
(ETB/m)
C
(ETB/m)
Good Poor
Midwifery No No 50 50
Positional
allowance
Medical director NA No 100 100
HMIS Committee NA No No No
Duty allowance Medical director No No 150 150
Health center head NA NA NA NA
Diploma NA 41 41 41
BSc Professionals NA 62 62 62
MW NA 62 62 62
Anesthetist NA Duty of Duty of Duty of
Health Officer NA 62 62 62
GP NA 100 100 100
Specialist NA 240 240 240
Cleaners/ Cashier/
Card Registrar
NA Duty of Duty of Duty of
House allowance CEO NA NA 200 No
Health center head NA NA NA 100
Residential house Specialist NA No Provided No
GP No No Provided No
Health officer No No Provided No
Unit head/ Senior
staff
No No Provided No
Medical director NA No Provided No
CEO NA No Provided No
* Eligibility criteria: health facilities located in areas classified as A, B and C based on the availability of infrastructure.
** NA: Not Applicable
*** ETB/m: Ethiopian Birr per month
26. 21
Annex 3: No of respondents acknowledge the existence of HRH policy, regulation and plan
for employee retention by region, 2011
Annex 4: Expenditure rate for HRH in the total recurrent expenditure of health by level, 2011
National/Sub-
national
Have HRH policy
(or equivalent)
Have HRH
regulation (or
equivalent)
Have strategy
or plan for HRH
Y N % Y N % Y N %
MoH 5 0 100% 5 0 5 0
Oromiya 7 0 7 7 0 11 0
Addis Ababa City 9 0 5 7 0 9 2
SNNPR 6 0 5 6 0 2 9
Somale 3 3 6 6 0 3 3
Amhara 1 6 4 5 2 5 2
Tigray 4 0 4 4 0 3 0
Benishangu Gumz 3 1 1 3 1 2 1
Total 38 10 32 43 3 40 17
Total 48% 13% 40% 54% 4% 50% 21%
National/Sub-
national
Rate of expenditure for HRH in the total health expenditure
Have <70% of recurrent
budget for HR Salary
Have >70% of recurrent
budget for HR salary
I do not
know
MoH 1 3 1
Oromiya 1 5 8
Addis Ababa City 3 3 8
SNNPR 0 5 6
Somale 2 4 6
Amhara 0 3 8
Tigray 0 4 4
Benishangu Gumz 0 3 2
Total 7 30 43
% 9% 37% 54%
27. 22
Annex 5: Number of health workers and managers approved the existence of HRH policy,
regulation and plan for motivation and retention schemes for employees, 2011
By Level Y N MoH
Federal
hospital
s RBoH
RBoH
Hospital
s
WoHO
HCs
Federal 5 0 2 3
Oromiya 14 0 3 3 8
Addis Ababa City 11 3 3 3 5
Amhara 11 0 3 3 5
Tigray 12 0 3 3 6
SNNPR 11 0 2 4 5
Benshangul G 8 0 2 2 4
Somale 5 0 2 1 2
Total 77 3 2 3 18 19 35
Percent approved 96% 4% 100% 100% 100% 95.0% 94.6%
Annex 6: Professional allowance for Health Facilities, 2011
National/Sub-
national
Professional allowance in Birr per month
For
Specialist
For GP For
Anesthetist
For
Midwifery
For
Psychiatrist
For
Emergency
Surgeon
For
Field
Surgeon
MoH
- Hospital No No 125 50 75 No No
- Health
center
NA NA NA NA NA NA NA
Oromiya
- Hospital 1000-1200 500-700 300-625 50 75 No No
- Health
center
NA No NA 50 No NA NA
Addis Ababa
City
- Hospital 1000-1200 800 No 50 No No No
- Health
center
NA 800 NA 50 No NA NA
SNNPR
- Hospital No No No 50 No No No
- Health
center
NA No NA 50 No NA NA
Somale
- Hospital No No No No No No No
28. 23
Note: NA (Not Applicable)
Annex 7: Positional allowance, 2011
- Health
center
NA No NA No No NA NA
Amhara
- Hospital 1000 800 75 50 No No No
- Health
center
None No NA 50 No NA NA
Tigray
- Hospital 1078 875 125 50 75 875 356
- Health
center
NA No NA 50 No NA NA
Benishangu
Gumz
- Hospital 3500 1700 1000 50 No No No
- Health
center
NA No NA 50 No NA NA
National/Sub-
national
Positional allowance in Birr per month
For
Process
Owner
For CEO For
Medical
director
For Health
center head
For HMIS
Committee
For
Matron
For Case
Team
Leaders
MoH No No No NA No No No
Oromiya 150 500 300 150-200 No 250 No
Addis Ababa City 243 400 450 400 No No No
SNNPR No No 350 No No No No
Somale No 400 400 No No No No
Amhara 90 No 200 150 No No No
Tigray No No 420 No No No 182
Benishangu Gumz No No 100 No 70 No No
29. 24
Annex 8: Transport allowance, 2011
Annex 9: Telephone allowance, 2011
National/Sub-
national
Transport allowance in Birr per month
For CEO For Medical
director
For Health
center head
For Process
Owner
For GP
MoH No No No No No
Oromiya No No No No No
Addis Ababa City 200 200 100 243 200
SNNPR No No No No No
Somale No No No No No
Amhara No No No No No
Tigray No No No No No
Benishangu
Gumz
No No No No No
Region
Telephone allowance in Birr per month
For
D/General
For
Director
For CEO For Medical
director
For Health
center
head
For
Unit
heads
For
GP
MoH 200 125 200 100 NA No No
Oromiya NA NA No No No No No
Addis Ababa City NA NA 200 150 100 No 100
SNNPR NA NA No No No No No
Somale NA NA No No No No No
Amhara NA NA 200-500 300 No No No
Tigray NA NA No No No No No
Benishangu Gumz NA NA 150 No 100 No No
30. 25
Annex 10: Duty allowance, 2011
Region
Duty allowance in Birr per duty
For HA For
Diploma
For
Diploma
(Advance)
For BSc
Profe.
For MW For
Anesthetist
For
Health
Officer
For GP For
Specialist
For
Surgeon
&
Gyn
For
Internist
& Pedia
For OR
nurse
For
Cleaners/
Cashier/
Card
Registn
MoH
27 41 53 62 Duty of Duty of 62 86 114 NA NA Duty of Duty of
Oromiya
NA 41 NA 50 50 Duty of 50 100 150 NA NA 50 Duty of
Addis Ababa
City
41 62 80 98 Duty of 114 126 185 248 NA NA NA Duty of
SNNPR NA 41 NA 62 62 62 62 86 114 NA NA NA Duty of
Somale NA 62 NA 81 Duty of Duty of 81 120 NA 240 150 NA 35
Amhara NA 35 NA 45 Duty of Duty of 45 120 150 NA NA 45 15
Tigray NA Duty of NA 81 81 67 81 118 171 NA NA 67 Duty of
Benishangu
Gumz
NA 41 NA 62 62 Duty of 62 100 240 NA NA NA Duty of
Note: NA=+ Not Applicable
31. 26
Annex 11: House allowance, 2011
Annex 12: Organizations providing residential house by type of position and profession, 2011
National/Sub-
national
House allowance
For D/General/
Director/
Process
Owners
For
Specialist
For
GP
For
Health
officer
For unit
head/
Senior
staff
For
Medical
director
For
CEO
For
HC
head
MoH No No No No No No No No
Oromiya No No No No No No No No
Addis Ababa
City
No 350 350 350 No 350 350 No
SNNPR No No No No No 500 No No
Somale No No No No No No No No
Amhara No No No No No No 300 No
Tigray No No No No No No No No
Benishangu
Gumz
No No No No No No 200 100
National/Sub-
national
Residential
For D/General/
Director/
Process
Owners
For
Specialist
For
GP
For
Health
officer
For unit
head/
Senior
staff
For
Medical
director
For
CEO
MoH Yes No No No No No Yes
Oromiya No No No No No No No
Addis Ababa
City
No Yes Yes Yes No No No
SNNPR No No No No No No No
Somale No No No No No No No
Amhara No No No No No No No
Tigray No No No No No No No
Benishangu
Gumz
No Yes Yes Yes Yes Yes Yes
32. 27
Annex 13: Organizations providing car for transport by type of position and profession, 2011
Annex 14: Number of organization awarding certificate of recognition for best performers
and providing shot and long term trainings, 2011
National/Sub-
national
Car
For D/General/
Director/
Process
Owners
For CEO For Medical
director
For Health
center head
MoH Yes Yes No No
Oromiya No No No No
Addis Ababa City No Yes Yes No
SNNPR No No No No
Somale No No No No
Amhara No No No No
Tigray No No No No
Benishangu Gumz No No No No
National/Sub-national
Certificate of
recognition for best
performer
Short and long
term trainings
Yes No Yes No
Federal 2 3 5 0
Oromiya 4 10 8 6
Addis Ababa City 2 12 8 6
Amhara 0 11 5 6
Tigray 4 8 7 5
SNNPR 2 9 9 2
Benshangul G 0 8 8 0
Somale 0 5 2 2
Total 14 66 52 27
% 18% 65%
33. 28
Annex 15: Health facilities employees’ motivation and satisfaction level grossly by region,
2011
Annex 16: No and category of staff leaving for the private health or non-health sector in the
last one year and organizations with <5% vacancy rate, 2011
Region Fair Good Very
good
Poor I do not know
(IDK)
Good % Poor %
Federal
3 0 0 2 0
3 60% 2 40%
Oromiya
5 1 1 6 0
7 54% 6 46%
Addis Ababa
City
8 0 0 0 6
8 100% 0 0%
Amhara
0 0 0 11 0
0 0% 11 100%
Tigray
1 0 0 11 0
1 8% 11 92%
SNNPR
10 0 0 1 0
10 91% 1 9%
Benshangul G
3 0 0 5 0
3 38% 5 62%
Somale
2 0 0 2 1
2 50% 2 50%
Total 32 1 1 38 7
% 40% 48%
National/Sub-
national
Public health
specialist/
professionals
Physician BSc
Nurse
Health
officer
Anesthetist BSc
Pharmacist
BSc
Lab
Mid
wifery
Vacancy
rate <5%
MoH 3 5 5 0 0 0 0 0 3
Oromiya 2 3 6 1 0 0 0 1 1
Addis Ababa City 0 4 13 0 0 3 1 0 1
Amhara 8 6 7 2 0 1 1 0 9
Tigray 4 6 8 0 0 0 6 0 5
SNNPR 3 3 3 1 1 0 1 0 5
Benshangul
Gumz
0 3 0 1 0 0 0 0 3
Somale 0 1 3 0 0 1 0 0 1
Total 20 31 45 5 1 5 9 1 28
% 25% 39% 56% 6% 1% 6% 11% 1% 35%
34. 29
Annex 17: Main reasons of employees for leaving the public sector for the private or non-
health sector, 2011
Se.
No.
Reasons
Always Usuall
y
Sometim
es
Never
A Work environment (relationships, values and culture) 10 11 4 55
B Poor living conditions (shortage of basic needs, lack of
schooling for children and jobs for spouses
14 15 7 44
C Clear career advancement opportunities/structure 5 2 1 72
D Challenging work and
Work overload
12 2 4 62
E Flexibility in work schedule 2 3 4 71
F Salary 73 4 2 1
G Appropriate resources and equipment to perform the
job
9 6 4 61
H Employee benefits 32 5 2 41
I Less travel 1 1 4 74
J Supervision 1 2 4 73
K Leadership (management support) 2 3 6 69
35. 30
Annex 18: Rate of income share from par-time for staff working part-time in the private wing
in their hospitals, 2011
Annex 19: Employees’ income supplementation schemes, 2011
Annex 20: A strategy/plan for continuous education at national and sub-nationals levels, 2011
National/Sub-
national
Rate of income share
For Professionals For Support
staff
For Organization (HFs)
MoH 70% 15% 15%
Oromiya 70% 15% 15%
Addis Ababa
City
70% 15% 15%
SNNPR 70% 15% 15%
Somale 70% 15% 15%
Amhara 70% 15% 15%
Tigray 70% 15% 15%
Benishangu
Gumz
70% 15% 15%
Region Yes No
Have any form of income
supplementation 80 0
Income supplementation of
national government 80 0
Income supplementation
increase earnings employees 0 80
National/Sub-
national
Continuous education
(CE) strategy/plan
CE programmes match
HRH needs
Staff in the main HRH
categories benefit from
CE
Y N IDK Total Y N IDK Total Y N IDK Total
Federal 2 0 0 2 0 2 0 2 0 2 0 2
Region 13 0 0 13 8 5 0 13 11 2 0 13
Hospitals 14 16 4 34 14 16 4 34 12 17 5 34
Health
centers
5 23 3 31 4 22 5 31 3 20 8 31
Total
34 39 7 80 26 45 9 80 26 41 13 80
36. 31
Annex 21: Comments to make the organization a better place to work, 2011
General comments
Number of health workers and
managers
Total %
Federal Region Hospitals Health
centers
Update financial allowance regularly
to fit to current living conditions
0 2 6 4 12 15%
Provide planned continuous
education
0 2 6 4 12 15%
In place employee transfer schemes 0 2 2 4 8 10%
Avoid pool system for salary
disbursement
0 2 1 4 7 9%
Make accessible transport services
for employees
0 5 5 10 20 25%
Make accessible non-financial
incentives like house for employees
0 3 3 3 9 11%
Private wing in all hospital 0 1 6 0 7 9%
Incentive for professionals at Bureau,
Zone and Woreda level
0 3 2 0 5 6%
National and regional comprehensive
incentive package
2 7 9 14 32 40%
Tax has to exempted for allowances 0 0 1 0 1 1%
37. 32
Copies of policies and regulations
1. FMoH, Councils of Ministers’ Guidelines for Health Professionals Duty Allowance,
April 2008
2. Amhara Regional Bureau of Health, Circular for Physicians Incentive Packages,
2007,
3. Benshangul Gumz Regional Bureau of Health, Circular for Professional Allowance,
2010
4. Addis Ababa City Health Bureau, Regulation of Health Professionals Incentive
Packages, 2009
5. Tigray Regional Bureau of Health, Draft Guidelines for Health Professionals
Incentive Packages, 2011
6. Oromiya Bureau of Health, Regulation of Health Professionals Incentive Packages,
2009