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Social	
  App	
  Marke.ng	
  
A	
  Look	
  into	
  Facebook	
  and	
  Twi8er	
  
Glenn	
  Kiladis	
  
VP,	
  New	
  Market	
  &	
  Media	
  Solu.ons	
  	
  
Games	
  Evangelist	
  
	
  	
  
Casual	
  Connect–	
  July	
  22,	
  2014	
  
800CLIENTS 2300APPS
40 of 502013 TOP GROSSING APPS
World’s leading mobile app
marketing platform
About Fiksu
Over 2.7 BillionDOWNLOADS GENERATED
Boston
Northampton
San Francisco
London
Helsinki
Singapore
Tokyo
Seoul
App	
  Marke.ng	
  Ecosystem	
  
Tradi.onal/Display	
  Social	
  
Video	
  
RTB	
  Exchanges	
  Rewards	
  
… and many more
Social	
  is	
  one	
  key	
  component	
  of	
  a	
  balanced	
  approach.	
  	
  
Facebook	
  
Why	
  Facebook?	
  
	
  Reach	
  
	
  Volume	
  
	
  Long	
  Term	
  Value	
  
Over	
  1B	
  mobile	
  users	
  
(51%	
  of	
  all	
  smartphone/tablet	
  users)	
  
With	
  the	
  right	
  tools	
  and	
  tac.cs,	
  you	
  can	
  generate	
  
unprecedented	
  volumes	
  of	
  high	
  quality	
  users	
  
Highly	
  granular	
  targe.ng	
  tools	
  let	
  you	
  reach	
  
users	
  with	
  unique	
  characteris.cs	
  and	
  interests	
  
Highly	
  Effec.ve	
  Ad	
  Unit	
  for	
  Apps	
  
•  Introduced	
  August	
  2012	
  
•  Dedicated	
  ad	
  unit	
  for	
  apps	
  
•  Links	
  directly	
  to	
  the	
  App	
  Store	
  
•  Appears	
  in	
  mobile	
  newsfeed	
  
Precise	
  Audiences	
  &	
  Insight	
  
Demographic	
  
Educa.on	
  
Rela.onships	
  
Keywords	
  &	
  Interests	
  
Countries,	
  Regions,	
  Ci.es,	
  Zip,	
  Radius	
  
Locales,	
  Gender,	
  Age	
  
Educa.on	
  Status,	
  College	
  Networks,	
  College	
  Majors	
  
Work	
  Networks,	
  College	
  Years	
  	
  
Rela.onship	
  status	
  
Interested	
  in	
  
Broad	
  interests	
  
Keywords	
  
Device	
  	
  
OS	
  Version,	
  User	
  Device	
  (brand)	
  
Wireless	
  Carrier	
  
Custom	
  Audiences	
  
“Lookalikes”	
  
	
  	
  Phone,	
  Email,	
  Iden.fiers	
  	
  
Vast	
  Array	
  of	
  Segmenta.on	
  Opportuni.es	
  
1,000	
  Discrete	
  Campaigns	
  
Interests,	
  Custom	
  Audiences,	
  Lookalikes	
  
Explore	
  related	
  interests	
  
for	
  correla.ons	
  	
  
Custom	
  &	
  lookalikes:	
  seen	
  up	
  to	
  
60%	
  improvement	
  
Fiksu	
  tools	
  help	
  expand	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
audiences	
  as	
  much	
  as	
  10x	
  
How	
  Facebook	
  Stacks	
  Up	
  vs.	
  Other	
  Sources	
  
Facebook	
  is	
  not	
  the	
  cheapest	
  source.	
  	
  
However,	
  it	
  is	
  clearly	
  the	
  most	
  producAve	
  non-­‐incent	
  source	
  for	
  generaAng	
  ROI.	
  
•  Revive	
  lapsed	
  users	
  
•  Drive	
  behavior	
  	
  
•  Deep	
  link	
  direct	
  to	
  
ac.on	
  point	
  in	
  app	
  
•  Frac.on	
  of	
  the	
  cost	
  	
  
of	
  new	
  acquisi.on	
  
	
  
Retarge.ng	
  and	
  Re-­‐engagement	
  
 	
  	
  	
  	
  	
  	
  Case	
  Study:	
  Driving	
  Volume	
  and	
  ROI	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  AcAon	
  SimulaAon	
  Game	
  
Goal	
  
•  Drive	
  player	
  volume	
  at	
  low	
  cost	
  per	
  loyal	
  user	
  
and	
  generate	
  ROI-­‐posi.ve	
  downloads	
  
Tac.cs	
  
•  Segmented	
  based	
  on	
  engagement	
  metrics	
  of	
  
heavy	
  users	
  
•  Developed	
  high-­‐quality	
  lookalike	
  audiences	
  
•  Implemented	
  interest	
  targe.ng	
  	
  
•  Op.mized	
  on	
  crea.ve,	
  interests,	
  lookalike	
  
audiences	
  and	
  LTV	
  
Results	
  
Cost	
  per	
  install	
  
Cost	
  per	
  loyal/
returning	
  user	
  
Average	
  revenue	
  
per	
  user	
  
$0.78,	
  as	
  low	
  as	
  $0.65	
  
for	
  select	
  segments	
  
$1.43,	
  as	
  low	
  as	
  $1.02	
  
for	
  select	
  segments	
  
Return	
  on	
  
adver.sing	
  spend	
  	
  
Over	
  60%	
  
$1.72	
  
Goal	
  
•  Drive	
  steady	
  stream	
  of	
  new	
  players	
  at	
  low	
  
CPIs	
  in	
  mul.ple	
  countries	
  over	
  an	
  extended	
  
period	
  of	
  .me.	
  
Tac.cs	
  
•  Applied	
  Fiksu	
  interest	
  correla.on	
  tools	
  
•  Tested	
  series	
  of	
  lookalike	
  audiences	
  
•  Segmented	
  audience	
  based	
  on	
  combina.on	
  
of	
  demographics	
  and	
  interests	
  
•  Managed	
  budge.ng	
  and	
  targe.ng	
  to	
  
op.mize	
  for	
  low	
  CPIs	
  
Results	
  
Conversions	
  
Conversions	
  per	
  day	
  
Conversion	
  rate	
  
Over	
  500,000	
  
Average	
  of	
  4,000	
  per	
  
day,	
  peaking	
  at	
  11,000	
  
Cost	
  per	
  install	
  
$0.76;	
  as	
  low	
  as	
  $0.49	
  in	
  
a	
  key	
  US	
  segment	
  
40-­‐55%	
  
CPMs	
  fluctuated	
  by	
  as	
  much	
  as	
  300%.	
  Despite	
  
this,	
  CPI	
  was	
  held	
  within	
  desired	
  range.	
  
	
  	
  	
  	
  	
  	
  	
  Case	
  Study:	
  Driving	
  Sustained	
  User	
  Growth	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Sports	
  SimulaAon	
  Game	
  
Twi8er	
  
Reach	
  
•  Nearly	
  200M	
  monthly	
  ac.ve	
  mobile	
  users	
  
New	
  mobile	
  app	
  promo.on	
  
(MAP)	
  product	
  suite	
  
•  Twi8er	
  Card	
  shows	
  in	
  .meline	
  or	
  search	
  
•  Links	
  to	
  App	
  Store	
  (or	
  if	
  app	
  already	
  installed,	
  
opens	
  in	
  app)	
  
Unique	
  targe.ng	
  
Why	
  Twi8er?	
  
AMer	
  strong	
  results	
  in	
  beta,	
  TwiOer’s	
  mobile	
  app	
  promoAon	
  	
  
product	
  suite	
  was	
  officially	
  announced	
  just	
  a	
  few	
  weeks	
  ago.	
  
Unique	
  Targe.ng	
  
Followers	
  
Leverage	
  brand	
  
advocacy	
  
Look-­‐a-­‐Likes	
  
Find	
  users	
  similar	
  to	
  	
  
your	
  followers	
  
Interests	
  
Resonate	
  w/	
  users	
  
through	
  their	
  interests	
  
	
  
Keywords	
  
Target	
  users	
  twee.ng	
  
specific	
  words/terms	
  
Search	
  
Target	
  users	
  searching	
  	
  
specific	
  keywords	
  
Loca.on	
  
Narrow	
  by	
  country,	
  
state,	
  city	
  or	
  zip	
  
Mobile	
  
Reach	
  users	
  by	
  
device/plaqorm	
  
	
  
Gender	
  
Increase	
  relevance	
  
with	
  gender	
  targe.ng	
  
Tailored	
  
Target	
  specific	
  sets	
  of	
  
users	
  
TV	
  
Reach	
  users	
  talking	
  
about	
  TV	
  shows	
  
Direct	
  to	
  specific	
  page	
  in	
  app	
  
•  Re-­‐engagement	
  
•  Promo.ons	
  
•  Branding	
  
Engage	
  Users	
  with	
  Deep	
  Linking	
  
Robot Wars @robotwars 5m
Exciting new levels in Robot Wars
Robot Wars
4.3/5.0 stars - 1,546 ratings
INSTALL!
Great Outdoor Gear@GrtOutdoorGear 5m
Check out our summer promo for "
outdoor gear
Great Outdoor Gear
4.8/5.0 stars – 3,841 ratings
INSTALL!
Twi8er	
  CPI	
  vs.	
  Other	
  Sources	
  
*Overall	
  Fiksu	
  client	
  spend	
  month	
  to	
  date	
  
Remember,	
  while	
  a	
  valuable	
  metric,	
  a	
  low	
  CPI	
  doesn’t	
  necessarily	
  tell	
  the	
  whole	
  story.	
  
Case	
  Study:	
  Twi8er	
  Delivers	
  on	
  Key	
  Loyalty	
  Metrics	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Major	
  QSR	
  Chain	
  
For	
  one	
  major	
  QSR	
  chain,	
  TwiOer	
  has	
  emerged	
  as	
  the	
  cheapest	
  source	
  when	
  looking	
  at	
  the	
  cost	
  of	
  
several	
  key	
  loyalty	
  metrics	
  across	
  mulAple	
  networks.	
  
*Results	
  from	
  Beta	
  period	
  
The	
  Fiksu	
  Difference:	
  
Exper.se	
  and	
  Tools	
  to	
  Get	
  the	
  Most	
  out	
  of	
  
Facebook	
  and	
  Twi8er	
  
Programma.cally	
  Op.mizing	
  in	
  Real	
  Time	
  
Before	
  $0.95	
   Arer	
  $0.74	
  
	
  	
  	
  	
  
Fiksu	
  turned	
  on	
  programma.c	
  buying	
  and	
  op.miza.on	
  resulted	
  in	
  a	
  
more	
  than	
  20%	
  drop	
  in	
  effec2ve	
  CPI	
  
	
  
Fiksu	
  for	
  Facebook	
  
Fiksu	
  is	
  one	
  of	
  only	
  a	
  handful	
  of	
  Facebook	
  partners	
  with	
  both	
  access	
  to	
  
data	
  and	
  access	
  to	
  buy	
  media:	
  
•  Ads	
  API	
  Partner	
  with	
  Mobile	
  Measurement	
  access	
  
	
  	
  	
  	
  	
  	
  	
  	
  -­‐	
  Measure	
  ROI	
  from	
  Facebook	
  spend	
  down	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  to	
  the	
  ad	
  click	
  level	
  
•  Programma.c	
  media	
  buying	
  &	
  op.miza.on	
  tools	
  
	
  	
  	
  	
  	
  	
  	
  	
  -­‐	
  Make	
  be8er	
  use	
  of	
  Facebook’s	
  targe.ng	
  capabili.es	
  
	
  	
  	
  	
  	
  	
  	
  -­‐	
  Drive	
  be8er	
  ROI	
  (CPI,	
  CPLoyal,	
  etc)	
  
	
  	
  	
  	
  	
  	
  	
  -­‐	
  Dynamically	
  create	
  huge	
  numbers	
  of	
  campaigns	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  for	
  microtarge.ng	
  
•  Support	
  Mobile	
  Installs	
  &	
  Re-­‐engagement	
  
Fiksu	
  for	
  Twi8er’s	
  broad	
  integra.on,	
  expansive	
  reach,	
  and	
  global	
  support	
  
means	
  app	
  adver.sers	
  benefit	
  from	
  the	
  full	
  suite	
  of	
  Twi8er’s	
  
Mobile	
  App	
  Promo.on	
  products:	
  
	
  
•  Ads	
  API	
  integra.on	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  -­‐	
  Allows	
  automated	
  crea.on,	
  tes.ng,	
  and	
  management	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  of	
  mul.ple	
  campaigns	
  
•  Mobile	
  App	
  Conversion	
  Tracking	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  -­‐	
  Provides	
  comprehensive,	
  granular	
  analy.cs	
  and	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  exportable	
  data	
  
•  Tailored	
  Audiences	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  -­‐	
  Segments	
  users	
  for	
  greater	
  performance	
  across	
  app	
  install	
  and	
  retarge.ng	
  campaigns	
  
=	
  
Fiksu	
  for	
  Twi8er	
  
Fiksu	
  Indexes	
  
Fiksu	
  June	
  Index	
  
$2.23	
  
Cost	
  Per	
  Loyal	
  User	
  reaches	
  all-­‐Ame	
  high	
  	
  
Thank	
  You!	
  	
  
Learn	
  more:	
  
www.fiksu.com/ebooks	
  
	
  
Want	
  to	
  talk?	
  
sales@fiksu.com	
  
www.fiksu.com	
  
	
  	
  	
  	
  	
  	
  	
  @fiksu	
  
	
  

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Casual connect sf social app marketing a look into facebook and twitter july 2014

  • 1. Social  App  Marke.ng   A  Look  into  Facebook  and  Twi8er   Glenn  Kiladis   VP,  New  Market  &  Media  Solu.ons     Games  Evangelist       Casual  Connect–  July  22,  2014  
  • 2. 800CLIENTS 2300APPS 40 of 502013 TOP GROSSING APPS World’s leading mobile app marketing platform About Fiksu Over 2.7 BillionDOWNLOADS GENERATED Boston Northampton San Francisco London Helsinki Singapore Tokyo Seoul
  • 3. App  Marke.ng  Ecosystem   Tradi.onal/Display  Social   Video   RTB  Exchanges  Rewards   … and many more Social  is  one  key  component  of  a  balanced  approach.    
  • 5. Why  Facebook?    Reach    Volume    Long  Term  Value   Over  1B  mobile  users   (51%  of  all  smartphone/tablet  users)   With  the  right  tools  and  tac.cs,  you  can  generate   unprecedented  volumes  of  high  quality  users   Highly  granular  targe.ng  tools  let  you  reach   users  with  unique  characteris.cs  and  interests  
  • 6. Highly  Effec.ve  Ad  Unit  for  Apps   •  Introduced  August  2012   •  Dedicated  ad  unit  for  apps   •  Links  directly  to  the  App  Store   •  Appears  in  mobile  newsfeed  
  • 7. Precise  Audiences  &  Insight   Demographic   Educa.on   Rela.onships   Keywords  &  Interests   Countries,  Regions,  Ci.es,  Zip,  Radius   Locales,  Gender,  Age   Educa.on  Status,  College  Networks,  College  Majors   Work  Networks,  College  Years     Rela.onship  status   Interested  in   Broad  interests   Keywords   Device     OS  Version,  User  Device  (brand)   Wireless  Carrier   Custom  Audiences   “Lookalikes”      Phone,  Email,  Iden.fiers    
  • 8. Vast  Array  of  Segmenta.on  Opportuni.es   1,000  Discrete  Campaigns  
  • 9. Interests,  Custom  Audiences,  Lookalikes   Explore  related  interests   for  correla.ons     Custom  &  lookalikes:  seen  up  to   60%  improvement   Fiksu  tools  help  expand                     audiences  as  much  as  10x  
  • 10. How  Facebook  Stacks  Up  vs.  Other  Sources   Facebook  is  not  the  cheapest  source.     However,  it  is  clearly  the  most  producAve  non-­‐incent  source  for  generaAng  ROI.  
  • 11. •  Revive  lapsed  users   •  Drive  behavior     •  Deep  link  direct  to   ac.on  point  in  app   •  Frac.on  of  the  cost     of  new  acquisi.on     Retarge.ng  and  Re-­‐engagement  
  • 12.              Case  Study:  Driving  Volume  and  ROI                                                                                            AcAon  SimulaAon  Game   Goal   •  Drive  player  volume  at  low  cost  per  loyal  user   and  generate  ROI-­‐posi.ve  downloads   Tac.cs   •  Segmented  based  on  engagement  metrics  of   heavy  users   •  Developed  high-­‐quality  lookalike  audiences   •  Implemented  interest  targe.ng     •  Op.mized  on  crea.ve,  interests,  lookalike   audiences  and  LTV   Results   Cost  per  install   Cost  per  loyal/ returning  user   Average  revenue   per  user   $0.78,  as  low  as  $0.65   for  select  segments   $1.43,  as  low  as  $1.02   for  select  segments   Return  on   adver.sing  spend     Over  60%   $1.72  
  • 13. Goal   •  Drive  steady  stream  of  new  players  at  low   CPIs  in  mul.ple  countries  over  an  extended   period  of  .me.   Tac.cs   •  Applied  Fiksu  interest  correla.on  tools   •  Tested  series  of  lookalike  audiences   •  Segmented  audience  based  on  combina.on   of  demographics  and  interests   •  Managed  budge.ng  and  targe.ng  to   op.mize  for  low  CPIs   Results   Conversions   Conversions  per  day   Conversion  rate   Over  500,000   Average  of  4,000  per   day,  peaking  at  11,000   Cost  per  install   $0.76;  as  low  as  $0.49  in   a  key  US  segment   40-­‐55%   CPMs  fluctuated  by  as  much  as  300%.  Despite   this,  CPI  was  held  within  desired  range.                Case  Study:  Driving  Sustained  User  Growth                                                                                              Sports  SimulaAon  Game  
  • 15. Reach   •  Nearly  200M  monthly  ac.ve  mobile  users   New  mobile  app  promo.on   (MAP)  product  suite   •  Twi8er  Card  shows  in  .meline  or  search   •  Links  to  App  Store  (or  if  app  already  installed,   opens  in  app)   Unique  targe.ng   Why  Twi8er?   AMer  strong  results  in  beta,  TwiOer’s  mobile  app  promoAon     product  suite  was  officially  announced  just  a  few  weeks  ago.  
  • 16. Unique  Targe.ng   Followers   Leverage  brand   advocacy   Look-­‐a-­‐Likes   Find  users  similar  to     your  followers   Interests   Resonate  w/  users   through  their  interests     Keywords   Target  users  twee.ng   specific  words/terms   Search   Target  users  searching     specific  keywords   Loca.on   Narrow  by  country,   state,  city  or  zip   Mobile   Reach  users  by   device/plaqorm     Gender   Increase  relevance   with  gender  targe.ng   Tailored   Target  specific  sets  of   users   TV   Reach  users  talking   about  TV  shows  
  • 17. Direct  to  specific  page  in  app   •  Re-­‐engagement   •  Promo.ons   •  Branding   Engage  Users  with  Deep  Linking   Robot Wars @robotwars 5m Exciting new levels in Robot Wars Robot Wars 4.3/5.0 stars - 1,546 ratings INSTALL! Great Outdoor Gear@GrtOutdoorGear 5m Check out our summer promo for " outdoor gear Great Outdoor Gear 4.8/5.0 stars – 3,841 ratings INSTALL!
  • 18. Twi8er  CPI  vs.  Other  Sources   *Overall  Fiksu  client  spend  month  to  date   Remember,  while  a  valuable  metric,  a  low  CPI  doesn’t  necessarily  tell  the  whole  story.  
  • 19. Case  Study:  Twi8er  Delivers  on  Key  Loyalty  Metrics                                                                                                            Major  QSR  Chain   For  one  major  QSR  chain,  TwiOer  has  emerged  as  the  cheapest  source  when  looking  at  the  cost  of   several  key  loyalty  metrics  across  mulAple  networks.   *Results  from  Beta  period  
  • 20. The  Fiksu  Difference:   Exper.se  and  Tools  to  Get  the  Most  out  of   Facebook  and  Twi8er  
  • 21. Programma.cally  Op.mizing  in  Real  Time   Before  $0.95   Arer  $0.74           Fiksu  turned  on  programma.c  buying  and  op.miza.on  resulted  in  a   more  than  20%  drop  in  effec2ve  CPI    
  • 22. Fiksu  for  Facebook   Fiksu  is  one  of  only  a  handful  of  Facebook  partners  with  both  access  to   data  and  access  to  buy  media:   •  Ads  API  Partner  with  Mobile  Measurement  access                  -­‐  Measure  ROI  from  Facebook  spend  down                          to  the  ad  click  level   •  Programma.c  media  buying  &  op.miza.on  tools                  -­‐  Make  be8er  use  of  Facebook’s  targe.ng  capabili.es                -­‐  Drive  be8er  ROI  (CPI,  CPLoyal,  etc)                -­‐  Dynamically  create  huge  numbers  of  campaigns                        for  microtarge.ng   •  Support  Mobile  Installs  &  Re-­‐engagement  
  • 23. Fiksu  for  Twi8er’s  broad  integra.on,  expansive  reach,  and  global  support   means  app  adver.sers  benefit  from  the  full  suite  of  Twi8er’s   Mobile  App  Promo.on  products:     •  Ads  API  integra.on                      -­‐  Allows  automated  crea.on,  tes.ng,  and  management                                of  mul.ple  campaigns   •  Mobile  App  Conversion  Tracking                        -­‐  Provides  comprehensive,  granular  analy.cs  and                              exportable  data   •  Tailored  Audiences                        -­‐  Segments  users  for  greater  performance  across  app  install  and  retarge.ng  campaigns   =   Fiksu  for  Twi8er  
  • 25. Fiksu  June  Index   $2.23   Cost  Per  Loyal  User  reaches  all-­‐Ame  high    
  • 26. Thank  You!     Learn  more:   www.fiksu.com/ebooks     Want  to  talk?   sales@fiksu.com   www.fiksu.com                @fiksu